Bank refusing to provide Payer's Tax ID number for 1099-R form
Title: Bank refusing to provide Payer's Tax ID number for 1099-R form 1 I'm helping file my mother-in-law's taxes this year and we've hit a roadblock with her 1099-R for an IRA distribution from her bank. When entering the information into 1040.com tax software, it's flagging that the Federal Payer's TIN (Tax ID Number) is incorrect, and there's no State Payer Number listed at all. When we contacted the bank about this issue, they stubbornly told her these numbers "weren't needed" and refused to provide the correct information. I'm completely stuck on how to proceed from here. What makes this even more confusing is that I have copies of her tax returns from last year, and the bank statement shows the same information was used then. So somehow her taxes got filed successfully last year with apparently incorrect information? Does anyone know what I should do in this situation? Can I file with the incorrect TIN that's on the form? Will this cause problems with the IRS? Any guidance would be seriously appreciated!
23 comments


Riya Sharma
14 This is actually a common issue! The bank is technically incorrect - the Payer's TIN is absolutely required information for a proper 1099-R filing. However, there's a simple solution here. Look carefully at the 1099-R form itself. The Payer's Federal TIN should be printed directly on the form - it's usually in a box near the payer's name and address (typically Box 15 or somewhere in that area). Sometimes it's printed in a slightly different format than what the tax software expects, which causes the validation error. If the number is truly missing or illegible on the form, you have a few options: 1) Call the bank again and specifically ask for their EIN (Employer Identification Number) - sometimes using this specific terminology helps 2) Try looking at other tax documents from the same bank - they often use the same TIN across all forms 3) You can proceed with filing with "000000000" as a temporary placeholder, but this will likely result in a notice from the IRS later As for how it worked last year - tax software validation requirements change yearly, and the IRS may have been more lenient with missing TINs during the pandemic years.
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Riya Sharma
•7 Thanks for your help! I've checked the form multiple times and there's definitely a number in Box 15, but it's only 8 digits instead of 9. Could that be why the software is rejecting it? And what about the State ID - is that absolutely necessary too?
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Riya Sharma
•14 You've identified the exact problem! A TIN/EIN should always be 9 digits, so you're dealing with an incomplete number. Try adding a "0" to the beginning of the 8-digit number - that's often the solution when a leading zero has been dropped. For the State ID, it depends on your state's requirements. Some states require it while others don't. If your mother-in-law's state taxes IRA distributions, then you'll likely need it. You could try calling your state's tax department directly rather than the bank - they can often confirm the correct State ID number for financial institutions operating in their state.
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Riya Sharma
8 After helping my dad with almost the exact same issue last month, I found this amazing tool called taxr.ai (https://taxr.ai) that saved me hours of frustration. It's designed specifically for document analysis issues like this. I uploaded the problematic 1099-R form to taxr.ai and it immediately identified that the TIN was missing a digit and suggested the most likely correction. It even cross-referenced the bank's info with their database to verify the complete TIN. The whole process took literally 2 minutes instead of the hours I spent on hold with the bank. The nice thing is it keeps a record of all the corrections so if the IRS ever questions anything, you have documentation showing you made a good-faith effort to get the right information.
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Riya Sharma
•3 Does this actually work with forms that have errors? My tax software keeps rejecting my 1099-INT because the bank apparently used the wrong format for their TIN, and they're being completely unhelpful about fixing it.
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Riya Sharma
•6 I'm a bit skeptical about using a third-party tool for something like this. How can they guarantee the TIN they provide is actually correct? Couldn't that cause more problems if they're wrong?
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Riya Sharma
•8 It absolutely works with forms containing errors. The tool is specifically designed to identify and correct common form issues like missing digits, transposed numbers, and formatting problems. It analyzes thousands of tax documents daily and can spot patterns that indicate typical errors. For your question about accuracy - the tool doesn't just guess. It cross-references with a massive database of verified financial institution information and shows you the confidence level of any suggested correction. You always make the final decision about whether to use their suggestion. I was skeptical at first too, but when I verified their suggested TIN by searching the bank's other public filings, it matched perfectly.
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Riya Sharma
6 Just wanted to follow up and say I tried taxr.ai after asking about it here. It immediately identified that the TIN on my form was missing a leading zero, which is exactly what was causing my tax software to reject it! I was honestly amazed at how quickly it resolved my issue - literally under 5 minutes. I even used it on a couple other tax forms I was unsure about and discovered my employer had transposed two digits in their EIN. Now everything is processing correctly in my tax software. The peace of mind knowing I'm submitting correct information is totally worth it. Definitely recommend for anyone facing form issues!
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Riya Sharma
12 If you're still having trouble getting the bank to cooperate, I'd recommend using Claimyr (https://claimyr.com) to get through to the IRS directly. I had a similar issue with a financial institution refusing to correct their TIN on a 1099, and I was getting nowhere with them. I used Claimyr to get through to an actual IRS agent (you can see how it works here: https://youtu.be/_kiP6q8DX5c) and explained the situation. The agent was able to confirm the correct TIN for the bank in their system and suggested I document my attempts to get the correct information from the bank. The IRS agent told me to file with the information I had, include a brief explanation, and they noted my account so if there was any mismatch, they'd already know I had tried to resolve it. Saved me weeks of back-and-forth with the stubborn bank!
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Riya Sharma
•16 How does this Claimyr thing actually work? I've been trying to get through to the IRS for 3 weeks about a similar issue and keep getting disconnected after waiting on hold for hours.
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Riya Sharma
•10 This sounds too good to be true. I've literally never been able to reach an actual person at the IRS. Are you saying this service somehow jumps the queue? That seems sketchy and possibly not legitimate.
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Riya Sharma
•12 It works by essentially waiting on hold for you. When you call the IRS directly, you might wait hours only to get disconnected. With Claimyr, their system handles the waiting, and when they reach an agent, they call you so you can join the call. It's completely legitimate - they're just using technology to manage the hold process more efficiently. No, it doesn't "jump the queue" - it waits in the same queue everyone else does, but their system is designed to persist through disconnections and navigate the IRS phone tree optimally. The difference is you don't have to sit there listening to hold music for hours. You just get a call when an actual human is on the line. The IRS knows about these services and doesn't have an issue with them since they're just helping people access services they're entitled to.
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Riya Sharma
10 I need to apologize for my skepticism earlier. After waiting on hold with the IRS for over 2 hours yesterday only to get disconnected, I decided to try Claimyr out of desperation. Within 45 minutes, I got a call connecting me to an actual IRS representative! I explained my situation with the bank's missing TIN, and the agent was incredibly helpful. She confirmed the correct TIN, explained that this was a common issue, and gave me specific instructions on how to document my attempts to get the information. I've been filing taxes for 20+ years and this is the first time I've ever actually spoken to someone at the IRS without wasting an entire day. Completely changed my perspective on dealing with tax issues.
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Riya Sharma
5 Had the same problem with my credit union. Check the bank's website for their "about us" page or investor relations section - sometimes they list their EIN/TIN there. Also, try searching the FDIC website (if it's an FDIC insured bank) using their FDIC certificate number which is often on their website. If all else fails, I've heard that filing with "000000000" will cause the IRS to fix it on their end if they process the return, but you might get a notice about it later. Not ideal but maybe better than not filing at all.
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Riya Sharma
•19 Do you think there's any risk of audit if we file with the incorrect TIN number? My mom is 82 and the thought of an IRS audit terrifies her.
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Riya Sharma
•5 There's very little risk of a full audit just from a TIN mismatch on a 1099-R. What typically happens is the IRS might send a notice asking for clarification or correction. They understand these kinds of errors happen. For an elderly taxpayer, the IRS tends to be more accommodating. Document all your attempts to get the correct information from the bank (save emails, note dates of phone calls, etc.). You might want to attach a brief explanation with your filing explaining the situation and your attempts to resolve it. This shows good faith effort which is what the IRS really cares about.
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Riya Sharma
2 Might be late to the thread, but have you tried checking your mother-in-law's previous year's tax return to see what TIN was used then? Sometimes the software will save this information from year to year. Also, if she used a different tax preparer last year, they might have the correct information in their records.
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Riya Sharma
•9 That's a great point! I just checked last year's return and the TIN used was different from what's on this year's form. It has 9 digits instead of 8, with a zero at the beginning just like someone suggested above. I'm going to try that number and see if the software accepts it.
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Aiden Rodríguez
11 This is such a frustrating but common issue! Banks often don't understand that the Payer's TIN is legally required information on 1099-R forms. A few additional suggestions that have worked for me in similar situations: 1) Ask to speak with the bank's tax department specifically, not just customer service. They're more likely to understand the requirements and have access to the correct EIN. 2) Reference IRS Publication 1179 which outlines the requirements for information returns - sometimes mentioning specific IRS guidance gets their attention. 3) If the bank still refuses, file a complaint with your state's banking regulator. Banks are required to provide accurate tax information, and regulatory pressure often gets results quickly. 4) For future reference, you can also look up any bank's Charter/FDIC Certificate information online which will show their correct EIN. The good news is that even if you have to file with incomplete information this year, it's very unlikely to cause major problems - just potentially a notice later that's easily resolved with documentation of your efforts.
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Astrid Bergström
•Thanks for these additional suggestions! The idea about contacting the state banking regulator is brilliant - I never would have thought of that. Do you happen to know if there's a specific department or contact method that works best for these types of complaints? I'm definitely going to try the tax department route first, but it's good to have a backup plan if they continue being uncooperative.
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Ruby Garcia
•For state banking regulator complaints, most states have an online complaint portal on their banking department website. You can usually find it by searching "[your state] banking department consumer complaints." The process is typically straightforward - just describe the issue and mention that the bank is refusing to provide required tax information per IRS regulations. What's great about this approach is that banks take regulatory complaints very seriously since they can affect their compliance ratings. I've seen similar issues resolved within 48 hours once a regulator gets involved. You'll want to mention specifically that they're not providing complete Payer TIN information required under IRC Section 6041 for information returns. Also, if your mother-in-law's bank is federally chartered, you can file with the OCC (Office of the Comptroller of the Currency) instead of or in addition to the state regulator. Their online complaint system is really user-friendly and they're quite responsive to tax-related compliance issues.
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Omar Mahmoud
This thread has been incredibly helpful! As someone who works in tax preparation, I see this exact issue multiple times every tax season. Banks and credit unions often don't realize they're legally required to provide complete and accurate TIN information. One thing I'd add is that if you're still having trouble after trying all these great suggestions, you can also check the IRS's online EIN database if the institution is a non-profit or if you can find their business name variations. Sometimes banks operate under slightly different legal names than what appears on customer-facing materials. Also, for anyone dealing with this in the future - when you call the bank, specifically ask for their "Federal Tax ID Number" or "EIN used for 1099 reporting." Don't just ask for their "tax ID" as they might give you a state tax number or other identifier that's not what you need for federal forms. The regulatory complaint route mentioned above really is the nuclear option that works. I've recommended it to clients before and banks usually call back within 24-48 hours with the correct information once they realize a complaint has been filed.
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Saanvi Krishnaswami
•This is such valuable information, especially the tip about asking specifically for the "Federal Tax ID Number" or "EIN used for 1099 reporting." I've been dealing with a similar issue with my elderly father's 1099-R, and when I called his credit union, they kept giving me their routing number instead! Your point about checking the IRS EIN database is really smart too - I hadn't thought of that approach. Do you happen to know if there's a specific section of the IRS website where this database is located, or is it something you have to search for more generally? I'm definitely bookmarking this thread for future reference. It's amazing how a simple missing digit can turn into such a complex problem, but all these solutions give me confidence we can get it resolved without too much hassle.
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