Arkansas State Tax Refund Still Not Issued After 6+ Weeks - Processed 2/5/2025 - Should I Call the Verification Department?

My Arkansas state return was processed on 2/5/2025 at 5:41:16 PM but still no refund. I'm looking at the refund status page on atap.arkansas.gov right now, and it says "Your return was processed on 2/5/2025 5:41:16 PM; however, your refund has not yet been issued." The status shows this exact message: "Identity theft and other fraudulent actions are a serious concern, so we are taking additional verification measures to ensure that all refunds are only provided to the rightful owners. While we are working hard to process returns as quickly and efficiently as possible, we also focus on refund processing accuracy and your financial safety." There's an option on the page where it says "Click here if you wish to be notified when your refund is sent out" so you can sign up for email or text notifications when the refund is issued, but I haven't received any notifications yet despite signing up weeks ago. It's been over 6 weeks now since my return was processed, and I'm starting to get really worried. The website specifically mentions "If it has been more than 6 weeks since your return was processed by us, please contact our office at (501) 682-1100 or toll-free at 1(800) 882-9275." I'm thinking I should call, but wanted to check here first. Anyone else dealing with this extra verification process in Arkansas? I understand they're trying to prevent fraud, but this wait is getting concerning, especially since I was counting on that refund money. Has anyone successfully gotten through to them at those phone numbers? Did you eventually get your refund after this verification delay?