2023 Amended Return Stalled - No Progress Since Oct 2 Freeze Removal, Missing Return Data Despite 3 ID Verifications

I've had to verify my identity 3 times for my 2023 amended return - once in person and twice by phone. Looking at my transcript from 10-22-2024 (tracking number 106787887063), I can see exactly what's been happening. Internal Revenue Service United States Department of the Treasury This Product Contains Sensitive Taxpayer Data Request Date: 10-22-2024 Response Date: 10-22-2024 Tracking Number: 106787887063 Account Transcript ER: 1040 TAX PERIOD: " 2023 ANY MINUS SIGN SHOWN BELOW SIGNIFIES A CREDIT AMOUNT --- ACCOUNT BALANCE: 0.00 ACCRUED INTEREST: 0.00 AS OF: Oct. 28, 2024 ACCRUED PENALTY: 0.00 AS OF: Oct. 28, 2024 ACCOUNT BALANCE PLUS ACCRUALS (this is not a payoff amount): 0.00 INFORMATION FROM THE RETURN OR AS ADJUSTED .. EXEMPTIONS: 00 FILING STATUS: Head of Household ADJUSTED GROSS INCOME: TAXABLE INCOME: TAX PER RETURN: SE TAXABLE INCOME TAXPAYER: SE TAXABLE INCOME SPOUSE: TOTAL SELF EMPLOYMENT TAX: RETURN NOT PRESENT FOR THIS ACCOUNT TRANSACTIONS CODE EXPLANATION OF TRANSACTION CYCLE DATE AMOUNT No tax return filed 810 Refund freeze 04-25-2024 $0.00 971 Amended tax return or claim 07-17-2024 $0.00 forwarded for processing 977 Amended return filed 07-17-2024 $0.00 43277-601-01739-4 811 Removed refund freeze 10-02-2024 $0.00 A refund freeze (code 810) was placed on April 25, 2024, then I filed my amendment on July 17, 2024 (shown by codes 971 and 977, amended tax return forwarded for processing and amended return filed). The freeze was finally removed on October 2, 2024 (code 811 removed refund freeze), but there's been absolutely no movement since then. My transcript shows $0.00 for account balance, accrued interest, and penalties as of October 28, 2024. It's listed as "RETURN NOT PRESENT FOR THIS ACCOUNT" even though I filed as Head of Household. The transcript confirms my filing status as Head of Household with 00 exemptions, but all the income fields are blank. There's no adjusted gross income, taxable income, or tax per return listed. No self-employment tax information either. I've gone through all these identity verifications, and the freeze was lifted over three weeks ago, but I'm still waiting for any progress. What's going on with my return? Why is there still no movement weeks after the freeze was removed? The transcript clearly shows the freeze was removed with code 811 on 10-02-2024, but nothing has happened since then. Is it normal for it to say "RETURN NOT PRESENT FOR THIS ACCOUNT" when I can see my filing status is recorded as Head of Household?