$11,721 Refund Still Frozen with Code 810 Despite Processed Amended Return and Completed 180-Day Review Period

My amended return shows completed and my 180 day review period is up for my Head of Household filing. I've verified my identity and paid everything I owed. The transcript shows my amended return was filed and processed on 07-08-2024, and I can see all the transactions in detail. According to my transcript, my ACCOUNT BALANCE PLUS ACCRUALS (this is not a payoff amount) shows -$11,721.00 AS OF: Sep. 30, 2024, with ACCRUED PENALTY: 0.00. The INFORMATION FROM THE RETURN OR AS ADJUSTED shows: EXEMPTIONS: 02 FILING STATUS: Head of Household ADJUSTED GROSS INCOME: $28,884.00 TAXABLE INCOME: $8,084.00 TAX PER RETURN: $316.00 SE TAXABLE INCOME TAXPAYER: $0.00 SE TAXABLE INCOME SPOUSE: $0.00 TOTAL SELF EMPLOYMENT TAX: $0.00 My RETURN DUE DATE OR RETURN RECEIVED DATE (WHICHEVER IS LATER) was Apr. 15, 2024, with a PROCESSING DATE of May 20, 2024. The TRANSACTIONS section shows: CODE EXPLANATION OF TRANSACTION CYCLE DATE AMOUNT 150 Tax return filed 20241804 05-20-2024 $316.00 806 W-2 or 1099 withholding 04-15-2024 -$873.00 810 Refund freeze 03-14-2024 $0.00 766 Credit to your account 04-15-2024 -$8,338.00 768 Earned income credit 04-15-2024 -$2,826.00 971 Amended tax return or claim forwarded for processing 07-08-2024 $0.00 977 Amended return filed 07-08-2024 $0.00 43277-592-04479-4 290 Additional tax assessed 20243705 09-30-2024 $0.00 18254-650-06405-4 There's a refund freeze code 810 from 03-14-2024, but I've literally done everything they asked for - identity verified, all taxes paid (you can see the zero balance on self-employment tax and additional assessments). Been trying to reach an examiner all day but stuck on hold for over an hour each time. Starting to lose my mind over this $11,721.00 refund that's just sitting there frozen. You can see everything's processed - the original return date was 04-15-2024, it was processed 05-20-2024, and the amended return is clearly marked as forwarded for processing on 07-08-2024 with code 971. The transcript also shows code 977 for "Amended return filed" on the same date. What more do they need? This Product Contains Sensitive Taxpayer Data according to the transcript, but I've verified my identity multiple times!