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Be prepared for exactly how long this process can take. I applied for a Taxpayer Advocate on January 17th this year and didn't get assigned one until March 3rd - that's 45 days of waiting. And then it took another 37 days to resolve my issue. The TAS is severely understaffed right now with a 200,000+ case backlog. If you're facing penalties or interest that are accruing daily, make sure to request that they freeze those while your case is being reviewed. I didn't do this and ended up with an additional $843 in penalties that could have been avoided.
The community wisdom I've gathered from helping my parents through this last October: call your local Taxpayer Advocate office directly rather than the national number. The wait times are usually shorter. Also, if you're over 65, mention that when you call as they sometimes prioritize seniors. And if you've already submitted documentation twice as you mentioned, make sure to get certified mail receipts for everything going forward - the IRS has been losing paperwork like crazy since the pandemic. Time is of the essence with these matters; if you don't hear back within 5 business days of contacting TAS, follow up immediately. Good luck!
Sounds like identity verification. Not an audit. Common procedure this year. Bring everything they requested. Add passport if you have one. Social security card too. Appointment usually takes 30-45 minutes. Processing after verification can take weeks. If you need to speak with IRS before your appointment, try Claimyr. https://claimyr.com connects you with IRS agents quickly. Saved me hours of hold time. Got clarification on exactly what documents I needed.
I've been through this verification process twice in my career - once in 2018 and again in 2022. The first time I was worried like you are, but it turned out to be straightforward. Last time, I knew what to expect and brought a complete documentation package. The key difference between verification and audit is that verification is about confirming you are who you say you are, while an audit examines the accuracy of your return. In my experience, after verification was complete, my return was processed within about 6 weeks - not immediate, but not terribly long either. Make sure to get a contact name and direct number before you leave your appointment, as that proved invaluable for me when following up.
Just to clarify something important - if you're getting the transcript for your mother, you'll need Form 2848 (Power of Attorney) or Form 8821 (Tax Information Authorization) filled out and submitted before you can access her information. I learned this the hard way last year when trying to help my dad with his taxes. I spent hours setting up my own account only to discover I couldn't access his information without the proper authorization. Saved myself a headache the second time around!
If you're concerned about online security, you can visit a local IRS Taxpayer Assistance Center in person. You'll need to schedule an appointment exactly 2-3 weeks in advance by calling 844-545-5640. Bring 2 forms of ID. The advantage is you'll receive the transcript immediately without waiting 5-10 business days for mail delivery. Just be aware that not all centers are fully staffed - the one in my area is only open 3 days per week with limited hours.
After waiting 5 weeks with no updates, I used Claimyr.com to get through to an IRS agent. Got connected in about 15 minutes instead of spending hours on hold. The agent told me my return was just in the verification queue because I claimed CTC, and there wasn't anything wrong with it. Got my deposit exactly 8 days after that call. Worth every penny to finally get answers and my refund! https://youtu.be/_kiP6q8DX5c
How much does that service cost? The IRS phone system is absolutely terrible.
It varies depending on time of day, but I paid around $25. Considering I spent THREE DAYS trying to call them myself with no luck, it was totally worth it. Plus I needed that $4800 refund ASAP for car repairs.
Check your transcript codes if you can access them. If you see code 570 (refund hold) followed by 971 (notice issued), they might be requesting additional verification. I had this happen last year and had to send in documents proving my kids lived with me.
PixelPioneer
Based on what I've gathered about the 2024 CTC delivery methods: ⢠Not everyone will receive paper checks - it depends on individual circumstances ⢠Paper checks are more likely if you're a first-time CTC claimant ⢠Paper checks may be issued if there were issues with previous direct deposits ⢠The IRS sometimes issues paper checks if you've had recent address changes ⢠Some tax software preparation methods can trigger paper checks I'd recommend checking your tax transcript if possible to see if there are any specific codes indicating how your refund will be delivered.
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Keisha Williams
I called the IRS exactly 3 days ago about this exact issue. I was told that for Tax Year 2023 (filing in 2024), approximately 17% of Child Tax Credit refunds are being issued as paper checks instead of direct deposit. The agent said this is part of their enhanced verification process that began on January 29, 2024. If you filed after February 15, 2024, you should expect 21 days for processing plus an additional 5-7 days for mail delivery if you're in the group receiving checks.
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