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Success story here! Had the exact same issue last month - SBTPG funded, TT app stuck on pending, anxiety rising. The money hit my Credit Karma account at exactly 3:17 AM on my DDD date, but guess what? The TurboTax app still showed pending for another full day afterward! Isn't it interesting how these fintech companies can move billions in tax refunds but can't seem to update a simple status indicator in their own app? The disconnect between SBTPG and TurboTax's systems is practically legendary at this point. You'll almost certainly have your money tomorrow morning, app status notwithstanding.
I've seen a lot of posts about this issue with Credit Karma/TT refunds. Have you tried calling Credit Karma's customer service directly instead of relying on the app? I remember from last year that sometimes they can see pending deposits in their system before they show up in your account. Also, does your Credit Karma account have any history of holds on tax refunds from previous years?
I just went through this exact scenario! Got my "Your Tax Return Refund Is On The Way" email on April 2nd with a DDD of April 5th. I was checking my account balance every hour (not exaggerating). The funds appeared in my account at exactly 12:01 AM on April 5th. My credit union (USAA) is known for posting government deposits right at midnight on the effective date. The Transaction Code 846 on my transcript matched exactly with my DDD. Everything went perfectly according to the IRS timeline.
Got my email March 18. DDD was March 21. Money showed up March 21 at 3am. Bank of America. This has been consistent for the past three years. They don't release early. They don't hold it. Exactly on DDD. I've learned not to expect it sooner despite what friends with other banks experience. Your bank's policies matter more than the IRS email timing.
OMG I JUST GOT MY DDD TODAY AFTER BEING STUCK WITH CODE 152 FOR WEEKS! ššš Filed 3/5, accepted same day, and NOTHING until today! My transcript updated overnight with an 846 code and deposit date for next Wednesday! The WMR tool is STILL showing processing. Don't lose hope! The system is just completely overwhelmed this year. For what it's worth, I never called or did anything special - it just suddenly updated. Sending good vibes your way! š
Last year I was in a similar situation with medications I needed. What worked for me was contacting my local Taxpayer Advocate Service office. They can help when you have a financial hardship situation like medical needs. I called on April 12th, had an appointment on April 15th, and my refund was processed by April 22nd. They have special authority to expedite returns when there's a documented hardship. I brought my prescription receipts and a letter from my doctor explaining the necessity.
Do you think this would work for me too? I'm worried about bothering them. Would they need specific documentation? How do I find my local office? I'm sorry for all the questions.
Word of caution: be careful with any "secret" numbers or extensions you might find online. I thought I'd found a goldmine when someone shared what they claimed was a direct line to the audit department. Called it confidently, only to reach what turned out to be the Criminal Investigation Division. š Let's just say they were VERY interested in why I thought I needed to speak with them directly! Ended up having to explain myself to a very serious-sounding agent who fortunately had a sense of humor about the mix-up. Stick to the official channels, as painful as they are.
For optimal IRS contact success, you need to understand their phone system architecture. The main number (800-829-1040) routes through exactly 7 menu options before potential agent connection. Average wait times are currently 73 minutes according to the National Taxpayer Advocate's Q1 2024 report. Your success probability increases by 42% if you call at precisely 7:00 AM Eastern Time on Tuesdays or Wednesdays. The system accommodates 1,247 simultaneous callers, so being caller 1,248 means immediate disconnection. For tax return issues specifically, option path 1-2-1-3-2-2 bypasses 2 menu levels compared to other combinations.
Ethan Wilson
Has anyone tried using the IRS appointment scheduling system? I'm wondering if: ⢠It's faster than calling the general number ⢠You can discuss multiple issues during one appointment ⢠They're doing virtual appointments or in-person only ⢠Local offices have better direct numbers than the national line I'm skeptical that any of these "shortcuts" actually work during peak season, but curious if anyone has recent experience.
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NeonNova
According to Internal Revenue Manual 21.1.1.3, the IRS Level of Service goal is to answer 85% of calls. However, during the 2023 filing season, GAO reports indicated actual answer rates were closer to 29%. I successfully reached an agent last week by calling the Practitioner Priority Line (866-860-4259) and explaining that my issue was time-sensitive. While this line is technically for tax professionals, I found that being polite and having all my information ready (including my previous year's AGI and filing status) resulted in assistance rather than being redirected.
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