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My nightmare experience with Sprintax - avoid for non-resident tax filing

I need to warn fellow non-residents about my terrible experience with Sprintax this tax season. I filed my taxes late (had some personal stuff going on) and decided to use Sprintax since I'm a non-resident alien. The whole experience was a disaster from start to finish. After completing all the forms and paying the fees, I was shocked to discover it would take 3-5 days to prepare my forms. Every other tax software I've used (like Glacier Tax Prep) generates forms automatically! This meant my forms might not be ready before the deadline, which was super stressful. Here's what made me furious - there were ZERO warnings about this processing time before I paid. None. If I had known, I never would have chosen Sprintax. When I contacted customer service about this issue, they refused to give me a refund (ridiculous!) but promised my forms would be ready before the deadline and that I'd get an email notification. I checked back on Saturday and saw my federal return was finished, but never got any email about it. Then today I logged in to check on my state return, and it still wasn't completed! When I tried chatting with customer service again, the agent had the nerve to claim I had "agreed that forms might not be ready on time" during application - which is a total lie. Then they just closed the chat on me! I tried again with another agent and asked to file a complaint. They dismissed me repeatedly and claimed their system showed me warning pop-ups - another complete lie. I read EVERYTHING carefully before clicking and paying. The software is bad enough, but their customer service is truly atrocious. I'm out $75 and still don't have my complete tax forms. Please save yourselves the headache and avoid Sprintax completely. I'm never using them again.

This entire thread is so validating - I thought I was going crazy dealing with Sprintax's terrible service! I'm a grad student on F-1 with both RA income and fellowship money, and their system completely botched my tax treaty calculations. What really infuriates me is how they hide the processing delays until AFTER you pay. I specifically chose them because their website made it seem like everything was automated and immediate - total false advertising. I ended up having to file for an extension because my forms weren't ready, which was mortifying since I'm usually super organized with deadlines. The worst part? When I finally got my completed forms, there were obvious errors in how they calculated my treaty benefits that could have gotten me in trouble with the IRS. For anyone still dealing with them - definitely document EVERYTHING and pursue that chargeback. I wish I had known about that option earlier. And thank you to everyone who shared alternatives - I'm bookmarking this thread for next year! The fact that so many institutions have free partnerships that aren't well-advertised is criminal. We're already dealing with enough stress as international students without getting scammed by predatory tax services.

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Malia Ponder

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I'm so sorry you went through that ordeal too! The fellowship + RA income combination is tricky enough without software making errors on treaty calculations. That could have been a serious problem if the IRS had flagged those mistakes. It's really eye-opening how many people in this thread have had nearly identical experiences - the hidden processing delays, poor customer service, and billing issues seem to be standard operating procedure for Sprintax rather than isolated incidents. Your point about institutions not advertising their free partnerships is spot on. As international students we're already navigating so much complexity, and then these companies take advantage of that stress and confusion. It feels predatory when you realize how many free or cheaper alternatives were available the whole time. I'm definitely saving this thread too - the collective knowledge here about alternatives and chargeback strategies is incredibly valuable. Hope you can get some resolution on your situation, and thanks for adding your experience to help others avoid the same trap!

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This thread has been incredibly eye-opening about Sprintax's deceptive practices! I'm a tax professional who works with many non-resident clients, and unfortunately these issues you've all described are exactly why I stopped recommending them to my clients years ago. The hidden processing delays and poor customer service seem to be their standard business model rather than isolated problems. What's particularly concerning is how they market themselves as providing immediate, automated service when that's clearly not the case. For anyone reading this who's dealing with non-resident tax issues, here's my professional advice: 1. Always verify processing times BEFORE payment - screenshot any promises they make 2. If you're already stuck with Sprintax and missed deadlines because of their delays, you may have grounds for penalty abatement with the IRS due to "reasonable cause" 3. Document everything - chat logs, emails, screenshots - this is crucial for both chargebacks and potential IRS penalty relief 4. Consider working with a tax professional who specializes in non-resident returns if your situation is complex The chargeback advice in this thread is solid - when a service fails to deliver as advertised, that's exactly what credit card dispute protection is for. Don't let them keep your money for substandard service. Thanks to everyone for sharing their experiences - you're helping fellow non-residents avoid these costly mistakes!

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This thread has been absolutely incredible to read through! As a new community member who's been dreading my own IRS call for months, I'm blown away by how everyone transformed Carmen's initial frustration into this comprehensive guide that actually works. What really convinced me to finally try these strategies was seeing the consistent success pattern across so many different tax situations. The formula is crystal clear now: call the tax form line (800-829-3676) at 6:50 AM to get in the queue before they open at 7 AM, have your one-sentence issue summary prepared, and always ask for direct extensions before transfers. I'm particularly grateful for the growing directory of specialized extensions everyone has discovered - 336 for Account Management, 447 for Digital Assets, 529 for Retirement Plans, 623 for Payment Discrepancies, 774 for Correspondence Exam, and 892 for International Tax. Having these specific department contacts makes the whole IRS system feel so much more navigable instead of just hoping to get lucky with transfers. I'm planning to call next week about some questions regarding my child tax credit eligibility, and thanks to this community's shared wisdom, I actually feel prepared and confident instead of dreading it. The early morning timing strategy combined with having a clear, concise summary should make all the difference. This is exactly what makes online communities so valuable - people coming together to solve frustrating problems and share practical solutions that actually work. Thank you to everyone who took the time to document not just that these methods work, but the specific step-by-step details of HOW they work. You've made the IRS so much less intimidating for newcomers like me!

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Aliyah, I'm so glad you found this thread as helpful as I did when I first discovered it! As someone who was absolutely terrified of calling the IRS, reading through everyone's detailed success stories has been such a game-changer. The fact that this community turned what seemed like an impossible bureaucratic nightmare into a reliable, step-by-step process is just amazing. What really gives me confidence as a newcomer is seeing how the same basic strategies worked for so many different types of issues - from crypto questions to international tax to retirement withdrawals. It shows these aren't just lucky coincidences but actually reliable methods that work consistently. The directory of specialized extensions everyone has compiled is pure gold! Having those direct department contacts (336, 447, 529, 623, 774, 892) makes the whole system feel so much less random. It's like having insider knowledge of how the IRS actually operates behind all that automated confusion. Your plan for calling about child tax credit eligibility sounds solid - following the early morning tax form line approach with your concise summary should work perfectly based on all these experiences. I'm dealing with some questions about my education credits and finally feel ready to make that call too! This thread really demonstrates the power of community knowledge-sharing. Thank you to everyone who contributed to making this the most comprehensive IRS contact resource I've ever seen!

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This thread has been an absolute lifesaver! I just wanted to share my own success story after struggling with the exact same IRS automated nightmare for over a month. Reading through everyone's detailed strategies here gave me the confidence to finally try the proven approach. I called the tax form line (800-829-3676) at 6:52 AM this Tuesday morning to get into the queue before they opened at 7 AM. When someone answered at 7:11 AM, I used the one-sentence summary approach that's worked so well for everyone: "I need help understanding which forms apply to my side business expense deductions." The representative immediately recognized this as a business tax issue and transferred me to what she called the "Small Business/Self-Employed Unit." She gave me their direct extension (851) and mentioned they specialize in exactly these types of deduction questions. The specialist I spoke with was incredibly knowledgeable and walked me through Form 8829 for home office expenses and helped me understand which business expenses I could legitimately deduct. Total time from first dial to complete guidance: 29 minutes. After reading all the success stories here, I felt prepared going in, and that concise summary really made the difference in getting routed correctly immediately. What amazes me most is how this community transformed Carmen's original frustration into this comprehensive playbook. The early morning timing, tax form line strategy, and one-sentence summary approach consistently works across so many different situations. Thank you to everyone who shared their specific experiences - you've turned the IRS system from intimidating to manageable!

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Rhett Bowman

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Oliver, congratulations on your success and thank you so much for adding the Small Business/Self-Employed Unit with extension 851 to our growing collection! As someone who just joined this community and has been following this incredible thread, I'm amazed at how comprehensive this resource has become. Your experience perfectly demonstrates what everyone has discovered - that the IRS actually has knowledgeable specialists for almost every type of tax situation, and the key is just getting past that frustrating automated system to reach the right humans. The fact that you got detailed guidance on Form 8829 and business expense deductions in just 29 minutes after a month of automated loops really shows how effective this community's collaborative approach has become. We now have extensions for Account Management (336), Digital Assets (447), Retirement Plans (529), Payment Discrepancies (623), Correspondence Exam (774), International Tax (892), and now Small Business/Self-Employed (851). It's like having a complete directory of direct contacts within the IRS! As a newcomer dealing with my own tax questions, reading through all these detailed success stories has completely transformed my perspective from "this is impossible" to "this is totally doable with the right approach." The consistency of the winning formula - early morning tax form line calls, concise one-sentence summaries, and collecting extensions - gives me huge confidence that these strategies really work reliably. Thank you to everyone who's contributed to making this the most helpful IRS contact guide I've ever encountered! This community collaboration is exactly what makes forums like this so valuable.

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Omar Zaki

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Did you use one of those rewards apps or digital coupons? Sometimes the receipt shows the original price but the discount is applied after and the tax is calculated on the pre-discount amount. Makes it look like the tax percentage is higher than it actually is if you're calculating based on the final price.

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Chloe Taylor

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This happened to me at CVS! The receipt showed a $5 discount from their ExtraCare program but the tax was calculated before the discount. Made it look like I was paying like 12% tax when it was actually the normal amount.

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I work in retail tax compliance and see this issue more often than you'd think. A 14% effective tax rate on a convenience store purchase in California is definitely wrong - even in the highest-tax jurisdictions like parts of LA County, you shouldn't see more than about 10.25% total. Here's what likely happened: Either their POS system has the wrong tax table programmed for your location, or there's a glitch where it's double-taxing certain items. Sometimes when stores update their systems or change locations within tax districts, the tax rates don't get updated properly. I'd recommend going back with your receipt and asking to speak with a manager. Most chain stores have corporate policies about fixing tax errors and will refund the difference once they verify the mistake. If they won't help, definitely file a complaint with the California Department of Tax and Fee Administration - they have an online form for reporting businesses that aren't collecting the correct tax amounts. Also keep that receipt! If this is a systematic error affecting multiple customers, you might be helping identify a bigger issue that needs to be corrected across multiple locations.

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Vera Visnjic

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This is super helpful! I'm pretty new to understanding tax stuff and didn't realize stores could have their systems programmed wrong like that. Quick question - when you say "file a complaint with the California Department of Tax and Fee Administration," is that something they actually follow up on? Like, do they investigate individual stores or is it more of a general reporting thing? I'm wondering if it's worth the effort for a couple dollars or if I should just avoid that store in the future.

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This thread has been absolutely invaluable! As a freelance marketing consultant who just started my business 9 months ago, I was completely unaware of the 2018 Tax Cuts and Jobs Act changes until stumbling across this discussion. I had been planning to buy season tickets to our local hockey team this year specifically for client entertainment, thinking the full cost would be deductible. Reading through everyone's experiences and expertise has been a real eye-opener. The breakdown of what's actually deductible versus what isn't is exactly what I needed to understand. So instead of wasting $2,400 on non-deductible season tickets, I'm going to focus on taking clients to business lunches at restaurants where I can legitimately claim the 50% meal deduction with proper documentation. I'm particularly grateful for all the practical advice about contemporaneous record-keeping. It's clear I need to implement a systematic approach with business purpose, attendees, discussion topics, and follow-up actions all documented immediately after each client meeting. The voice memo strategy followed by a detailed spreadsheet sounds perfect for my workflow. For those who already have season tickets, the charitable donation approach for unused games is brilliant. What a fantastic way to help local youth organizations while still getting some tax benefit from games you can't use. One question for the group - has anyone found good mobile apps specifically designed for tracking business meal expenses that integrate well with tax software? I want to make sure I'm setting up the most efficient and audit-ready system possible from day one. Thanks to everyone who contributed their knowledge here - this community is already proving to be an incredible resource for navigating these complex tax situations as a new business owner!

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Welcome to the community @Paolo Esposito! You've made such a smart decision to research this before buying those season tickets - that $2,400 saved will definitely help your bottom line as a new business owner. For mobile apps that work well for business meal tracking, I've had great success with a few options: 1. **Expensify** - Takes photos of receipts, automatically extracts amounts/dates, and integrates with most major tax software. You can add voice memos for business purpose directly in the app. 2. **QuickBooks Self-Employed** - If you're already using QB, their expense tracking feature is fantastic. It categorizes expenses automatically and creates reports perfect for Schedule C. 3. **Shoeboxed** - They actually have humans review your receipt photos for accuracy, which gives me extra confidence for audit purposes. A bit pricier but worth it for the peace of mind. The key is picking one system and sticking with it consistently. I've found that having everything in one place (photos, business purpose notes, client info) makes tax prep so much smoother. Your restaurant-focused approach is definitely the way to go. Not only do you get the legitimate 50% deduction, but the quieter environment usually leads to much more productive business conversations anyway. Plus, no complex allocation headaches like you'd have with stadium concessions! Great job getting your systems set up properly from the start - you're going to save yourself so many headaches down the road!

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This has been such an educational thread! As a newcomer to both freelancing and this community, I'm incredibly grateful for all the detailed explanations about entertainment deductions. I just started my freelance consulting business 4 months ago and was completely clueless about the 2018 tax law changes. I was actually considering buying season tickets to our local NFL team next year for client entertainment, thinking I could write off the full cost. After reading through everyone's experiences, I realize that would have been a $4,200 mistake! The breakdown about focusing on restaurant meals instead (50% deductible with proper documentation) versus non-deductible entertainment tickets makes so much financial sense. The contemporaneous record-keeping advice throughout this thread has been invaluable. I'm definitely going to implement a systematic approach with voice memos right after client meetings, followed by a detailed spreadsheet tracking business purpose, attendees, and outcomes. It sounds like this level of documentation is absolutely critical for audit protection. I'm also inspired by the charitable donation strategy for anyone who already has unused tickets. What a brilliant way to help local youth organizations while getting legitimate tax benefits. I'll definitely keep this in mind if I ever find myself with entertainment tickets I can't use. One follow-up question - for new business owners like myself, are there any other common entertainment-related tax mistakes we should be aware of? I want to make sure I'm not missing other potential pitfalls as I establish my client entertainment practices. Thanks to everyone for sharing such practical, real-world expertise. This community is already proving to be an amazing resource for navigating the complexities of business taxes!

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Axel Far

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Welcome to the community @Brandon Parker! You've absolutely made the right call avoiding those NFL season tickets - $4,200 is a huge amount to lose on non-deductible expenses, especially when you're just starting out. Regarding other common entertainment-related tax mistakes new business owners should watch out for: 1. **Company holiday parties** - These are still 100% deductible if they benefit all employees equally, but watch out for expensive client appreciation events that might fall under entertainment rules 2. **Golf outings and country club memberships** - Generally not deductible anymore, though specific business meals at clubs might qualify for the 50% deduction if properly documented 3. **Conference networking events** - The conference registration is usually deductible as education, but evening entertainment portions might not be 4. **Taking clients to bars/nightclubs** - Even though you're buying drinks (which could theoretically be "meals"), the entertainment setting makes these risky deductions 5. **Gifting expensive items** - Remember the $25 annual limit per recipient for business gifts, though there are some exceptions for promotional items The key is always asking: "Is the primary purpose business education/discussion, or is it entertainment?" When in doubt, stick to traditional business meals at restaurants where the rules are clear and well-established. Your systematic documentation approach is spot-on. Since you're establishing these habits from day one, you'll be in great shape as your business grows. Many of us had to learn these lessons the hard way!

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Lucas Bey

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I've been through this exact situation with my own S-corp and can confirm what others have said - the distributions themselves are NOT additional income for financial aid purposes as long as they don't exceed your basis. The key thing to remember is that S-corp income is "pass-through" taxation. This means you're taxed on your share of the profits whether you take distributions or not. So when you see that S-corp income on Schedule 1 line 5 of your 1040, that's already your taxable income from the business. The Box 16 code D distributions are just you moving money from the business account to your personal account - it's accessing money you've already been taxed on, not generating new income. Think of it like transferring money between your checking and savings accounts. For your financial aid appeal, you should only report the S-corp income that flows through to your 1040 (which you mentioned shows up on Schedule 1). Don't double-count by also adding the distributions as "other income." Just make sure your distributions don't exceed your basis in the S-corp, which you can track using the basis information on your K-1s from previous years. As long as you stay within your basis, you're good to go!

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This is exactly the explanation I needed! I've been stressing about this for weeks thinking I might be missing something important. The checking/savings account analogy really helps clarify what's happening with the distributions versus the actual income. I'm feeling much more confident about filling out the appeal form now. My distributions are definitely within my basis, so I'll just report the S-corp income from Schedule 1 and not worry about the distributions being separate income. Thanks for breaking this down so clearly!

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Mei Wong

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I'm a tax professional who works with a lot of S-corp owners, and I want to emphasize something important that hasn't been fully addressed yet - make sure you're keeping detailed records of your basis calculations for future reference. While everyone is correctly explaining that distributions within basis aren't additional income, financial aid offices (especially for private colleges) sometimes ask for multi-year documentation during verification processes. I recommend keeping a running basis schedule that shows: 1. Your beginning basis each year 2. Your share of S-corp profits/losses (increases/decreases basis) 3. Any distributions taken (decreases basis) 4. Your ending basis This becomes especially important if you have multiple years of distributions or if your S-corp has both profitable and loss years. Having this documentation ready can save you a lot of headaches if the financial aid office requests additional details about your business income and distributions. Also, be aware that some CSS Profile schools may ask about the fair market value of your S-corp ownership as a business asset, which is separate from the income question but can still affect aid eligibility.

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Zara Shah

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This is really valuable advice! I wish I had known about keeping a running basis schedule earlier. I've been managing my S-corp for about 3 years now and have just been relying on my CPA to track this stuff, but having my own documentation would definitely give me more confidence when dealing with financial aid forms. Quick question - do you recommend any specific software or just a simple Excel spreadsheet for tracking basis? I'm pretty comfortable with spreadsheets but want to make sure I'm capturing all the right adjustments. Also, regarding the CSS Profile asset question about S-corp value - is that typically based on book value from the balance sheet or some kind of fair market assessment? That seems like it could get pretty subjective for a small business.

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