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This happens more often than you'd think. Unlike at the DMV where policies are fairly standardized, IRS office experiences can vary dramatically depending on location, staffing, and even time of day. I've seen people get verified with returns from 2020 during the pandemic extensions, while others get rejected trying to use a perfectly valid 2022 return. If your local office gives you trouble, sometimes the offices in smaller towns have more flexibility compared to busy urban centers.
This is so frustrating but not surprising. I've been dealing with a similar situation where my 2023 return has been stuck in processing limbo for months due to an error they made on their end. I'm planning to go to my local TAC next week and now I feel more confident bringing my 2022 return after reading everyone's experiences here. It's ridiculous that we have to become experts on their own internal policies just to get basic services, but I'm definitely printing out that Internal Revenue Manual section that @Layla Sanders mentioned. Has anyone had luck calling ahead to confirm which documents a specific office will accept? I'd rather not waste another day off work if I can help it.
Pro tip: if u get on an income based repayment plan BEFORE filing taxes they usually won't offset. Worked for me last year!
bout 3 weeks start to finish. Worth every minute of the hassle tho
Been through this nightmare myself last year. Yes, DOE offsets are definitely happening in 2024 - they resumed in October 2023 after the COVID pause ended. I had my entire refund taken except for the refundable portions like CTC and EITC. The key is to act FAST if you want to avoid it. Call the Federal Student Aid contact center at 1-800-621-3115 immediately to discuss rehabilitation or consolidation options. Even if you're already in the offset process, getting into a payment plan can sometimes stop future offsets. Don't wait - tax season moves quick and once that refund is gone, it's gone!
I totally understand your anxiety! š° Going through this same situation is so stressful, especially when you have important expenses planned. From what I've learned from others here, TPG reviews are unfortunately pretty standard but nerve-wracking. A few things that might help while you wait: ⢠Check your IRS transcript online (irs.gov) to see if your refund has already been sent to TPG - this can give you peace of mind that the IRS side is done ⢠Keep calling TPG customer service daily - sometimes persistence pays off ⢠Document everything (dates, times, who you spoke with) in case you need to escalate The good news is that most people here seem to get their money within a few days, even though it feels like forever. Hang in there! šŖ Your mom's medical supplies are important and hopefully this gets resolved quickly. Keep us updated on how it goes!
I'm so sorry you're going through this stress! š As someone who's dealt with TPG before, I can share what worked for me: **Immediate steps you can take:** ⢠Get your IRS transcript at irs.gov/individuals/get-transcript - this will show if the IRS has already sent your refund to TPG (code 846 means it's been disbursed) ⢠Call TPG at 1-877-908-7228 and ask specifically what's flagging the review - don't accept vague answers ⢠If they won't give details, ask to speak with a supervisor **What likely happened:** TPG probably received your refund from the IRS already but their automated system flagged something minor (could be as simple as a name formatting difference). The review is on their end, not the IRS. **Timeline reality check:** Most TPG reviews resolve in 2-4 business days. I know that feels like forever when you need the money for your mom's medical supplies, but try to stay calm. If it goes beyond 5 business days, that's when you should escalate more aggressively. Document every call you make. You've got this! šŖ
Quick tip about the VIN issue - I'm a car salesperson and see this problem ALL THE TIME with hybrid tax credits. There's often a disconnect between how the manufacturer reports VINs to the IRS and how dealers record them. Sometimes it's as simple as a space or dash in the wrong place. Get your Manufacturer's Statement of Origin (MSO) from the dealer - this is the birth certificate of your car and has the VIN exactly as the manufacturer recorded it. Compare this to what you submitted. I've seen cases where someone put a letter O instead of a zero or vice versa. Also, check if your specific hybrid model has the required battery capacity for the credit you're claiming. The requirements changed in 2023 and some vehicles that qualified before no longer do.
This is super helpful. My Kia dealer never mentioned an MSO document when I bought my hybrid. Is this something they're required to provide? Would it be listed on any of the paperwork they typically give you when purchasing?
@Amara Adeyemi The MSO isn t'always given to customers at purchase - many dealers keep it for their records. You re'absolutely entitled to a copy though! Contact your Kia dealer s'finance department and request a copy of the Manufacturer s'Statement of Origin for your vehicle. They should be able to provide it within a few days. If they give you any pushback, mention that you need it for tax documentation purposes. The MSO will show the VIN exactly as Kia recorded it in their system, which should match what they reported to the IRS for hybrid tax credit eligibility. This could be the key to resolving your VIN mismatch issue with the IRS.
Just wanted to add one more resource that helped me with my hybrid credit appeal - the IRS has Publication 535 which specifically covers business deductions, but more importantly for your situation, they have a lesser-known document called "Appeals Mediation Guidelines" that you can request when filing Form 12203. When I was dealing with my denied electric vehicle credit (similar situation), I discovered that you can specifically request "fast-track mediation" on your Form 12203 if the disputed amount is under $25,000. This process is designed to resolve cases within 40-60 days instead of the typical 6+ months for regular appeals. The key thing I learned is to be very specific about WHY you believe the IRS determination was incorrect. Don't just say "I qualify for the credit" - explain exactly what documentation proves your vehicle qualifies, when you purchased it, and why their VIN verification system may have failed to match your car properly. Also, since you mentioned the dealership couldn't help initially, try contacting your car manufacturer's customer service directly. They often have a tax credit verification department that can provide official documentation showing your specific VIN qualifies for the credit during your purchase period.
Jade O'Malley
For whatever its worth, I just got my refund yesterday after exactly 23 days (filed Feb 3, got refund Feb 26). No special credits or anything complex on mine tho. Direct deposit.
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Hunter Edmunds
ā¢Did you have to do anything special or did it just suddenly show up? Mine's been 25 days and still nothing.
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Jade O'Malley
ā¢It just showed up without warning! The Where's My Refund tool was still saying "processing" in the morning, and then I happened to check my bank account in the afternoon and the money was there. The Where's My Refund tool updated to "sent" later that same day, so it seems the tool isn't always real-time. Maybe check your bank account directly instead of relying just on the IRS tool?
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Tony Brooks
I'm in a similar boat - filed on February 15th and still waiting after 20 days. The "Where's My Refund" tool has been stuck on "processing" the entire time with no updates. Reading through these comments has been really helpful though! Based on what others are sharing, it sounds like 21+ days is becoming more normal this year due to increased fraud prevention measures. I'm going to wait until I hit the 21-day mark before I start worrying too much. For those dealing with longer delays, the suggestions about checking your tax transcript for specific codes and using services to get through to the IRS seem like good options if you're past the normal timeframe. Thanks everyone for sharing your experiences - makes me feel less alone in this waiting game!
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