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I got a letter from the IRS (CP01H) a few weeks ago asking me to verify my identity. I went through the ID.me process on the IRS website last Tuesday and got confirmation that my identity was verified successfully. Today I received another letter telling me I need to call them to verify my identity again! The letter specifically says to call 800-830-5084 to complete the verification process. Didn't I already do this? Does anyone know if I actually need to call in? I spent like 45 minutes going through all the online steps and uploaded my ID and everything. I thought that would be enough. My refund was supposed to come in April and now it's already June with nothing happening. This is so frustrating.
I filed my taxes back in April and I'm still waiting on my refund. It's now July and I'm getting worried. When I check the Where's My Refund tool on the official IRS website, I keep getting this message that says "We apologize, but your return processing has been delayed beyond the normal timeframe." The status bars aren't showing up at all - no "Return Received", no "Refund Approved", and no "Refund Sent" indicators. Each of these sections just shows a question mark instead of a completion status. The message goes on to say "You can continue to check back here for the most up to date information regarding your refund. We understand your tax refund is very important and we are working to process your return as quickly as possible." Under the "Helpful Information" section, it lists "Tax Topic 152, Refund Information" which I've seen mentioned a lot. At the bottom there's a note that says "Please Note: For information please continue check here" with what looks like an IRS website address (sa.www4.irs.gov). Has anyone dealt with this exact situation before? How much longer should I expect to wait? I was counting on this money for some bills coming up next month. Is there anything I can do beyond just continuing to check the tool? I've tried calling the IRS but can't get through to a real person.
I went through this last year and after 4 months of waiting I finally called my congressman's office. They have caseworkers who can escalate with the IRS. Had my refund 3 weeks later. Worth a try if you've been waiting a long time.
I never thought about contacting my congressman. That's a great tip, thank you!
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The fact Tax Topic 152 still exists shows how outdated the IRS systems are. That notice has been confusing people for literally decades and they've never bothered to make it more clear or useful. Classic government efficiency š¤”
One thing no one mentioned - there are different TYPES of transcripts that show different things: - Tax Return Transcript: shows most line items from your original tax return - Tax Account Transcript: shows changes, payments, penalties, etc - Record of Account: combination of both above - Wage & Income Transcript: shows all your W-2s, 1099s, etc Make sure you get the right one for what you need!
This is super helpful! I didn't realize there were different types. I think I need the Account Transcript since I'm trying to check if my payment was received.
18d
Yep! Tax Account Transcript is perfect for tracking payments. Look for code 570 for the payment posting and 971 for notices about it.
18d
the irs site is literally the WORST. crashed on me 3 times during verification last month. keep trying tho, eventually worked on like the 4th attempt š
i'm in the exact same boat but haven't seen any movement yet. how long between when the advocate said they released funds until it showed up on SBTPG? mine said they released it monday but nothing is showing up anywhere š
It was about 24 hours for me between the advocate saying it was released and it showing up on SBTPG. Have you checked your transcript? That updated for me first.
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i keep trying to check my transcript but the irs website keeps giving me errors. gonna try again tomorrow. thanks for the info!
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So happy to hear you got your hardship approved! When I was going through this process, I found that the best way to actually understand what was happening with my refund was to use taxr.ai - it showed me exactly where I was in the process and when funds would be released. Helped me sleep better knowing exactly what was going on instead of guessing. Check it out if you have any more tax issues this year!
i keep seeing people mention this. what does it actually do? sounds too good to be true tbh
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It basically translates all the IRS codes and jargon into plain english. Shows you exactly what's happening with your refund and gives timelines for when you'll get paid. Saved me so much headache trying to decode my transcript. And the predictions were spot on - told me exactly when my money would be released.
18d
i spent 3 months freaking out over my 810 code until i finally broke down and tried taxr.ai - it analyzed my transcript and told me EXACTLY what was happening, why i had the freeze, and when it would likely be resolved based on similar cases. totally worth it just for the peace of mind of finally understanding what was going on instead of stressing every day.
i tried it too and it was spot on. showed me my exact issue (missing 1099 from stock sales) that was causing my delay, which the IRS never bothered to tell me about directly.
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just tried it and you guys weren't kidding. finally understand whats happening with my return after months of confusion. this should be pinned in every tax subreddit.
18d
unpopular opinion but you probably should have been more careful when filing your taxes... the IRS gets copies of all your W2s so its not like they're making this up. double check your stuff next time and you won't have these issues.
This is such a privileged take. Some people work multiple jobs or gigs and documentation can fall through the cracks. The punishment (holding refunds for months) doesn't fit the crime (forgetting to report small amounts of income).
18d
Fair points. I guess I was being a bit harsh. The system is definitely broken in how it handles these small discrepancies.
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Am I the only one annoyed that the IRS can just hold our money for months with no explanation or timeline? Like we'd be hit with penalties immediately if we were late paying them, but they can just sit on our refunds forever? The system is broken af š
And they don't even pay interest until after 45 days. Total scam.
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FACTSSSS. The IRS is the biggest scam in America š¤”
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Lowkey you might be better off adjusting your withholding for next year so you don't have such a big refund. Then you won't have to worry about the IRS holding onto your money for months. Just a thought!
After spending literally 14+ hours on hold with the IRS over multiple days I gave up and tried claimyr.com - got a callback from an actual IRS agent in under an hour. Turns out my 570 code was because they needed to verify something simple that I could have fixed months ago if anyone had told me. The agent fixed it on the spot and my refund was issued 5 days later. Wish I'd known about this service months earlier!
have you tried accessing your account online at irs.gov? sometimes there's info there that doesn't show up on the transcript or wheres my refund. might be worth a try
I did check there but it just shows the same status as Where's My Refund - "still being processed".
18d
The IRS has a special number for resolving issues like this: 1-800-829-1040. Good luck getting through though, I spent WEEKS trying. Finally used claimyr.com and had an agent on the phone same day who confirmed it was a substitute return situation. The agent helped me understand exactly what I needed to do to fix it. Totally worth it considering how much money was at stake.
Is this the thing where they wait on hold for you and then call you back? My cousin mentioned something similar
18d
Yep exactly! They navigate the phone system and wait on hold, then call you when an agent is available. Saved me hours of frustration.
18d
yoooo i had almost the EXACT same issue. the irs filed a SFR for 2018 saying i owed like $7k. turns out when u don't file they just make up numbers that benefit them not u. after i filed properly it dropped to like $600 which i could manage. def do not ignore this!! it won't go away and will just get worse with penalties and interest
I know this sounds crazy, but check with your local post office directly. My verification letter got stuck there and was never delivered. The postal worker found it sitting in a bin when I went in and asked about IRS mail. Worth a shot if you're desperate!
Could your letter have been sent to a previous address? I had this problem when I moved - verification letter went to my old place even though I had updated my address with the IRS. Took forever to sort out.
Nope, been at this address for years and filed from here last year too. All my other mail is arriving fine.
18d
Why is noone asking the obvious question: how much income was on those missing W2s? If its like $500, the IRS might just adjust and move on. If its $20k, thats a different story and could trigger serious flags. If I were you I'd be proactive and call them ASAP.
It was about $3,200 from a part-time job I had for a couple months. Not a huge amount but definitely more than a few hundred.
18d
That's in the gray area. Not trivial but not massive either. If I were you, I'd file the 1040-X amendment now rather than waiting. Shows good faith and might reduce any potential penalties. But expect your refund to be delayed significantly.
18d
lmao everyone giving different advice š welcome to tax hell where nobody knows what's happening, not even the IRS themselves most of the time. I tried calling them 47 times last year and never got through. ended up using claimyr.com to get an agent on the phone who told me completely different info than what was on their own website. The system is beyond broken.
47 times?? That's nothing. I called 112 times in one week last year. Started keeping a tally just to maintain my sanity š
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Nia Watson
If you file jointly with a spouse, be aware that BOTH of you might need to complete verification! My husband did his part but we didn't realize I needed to do it too until weeks later when we called to check status. Another thing the IRS doesn't make clear in their communications.
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Kevin Bell
I file single so thankfully don't have that issue at least!
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Alberto Souchard
TIP: When you call and get verified, ask them for a direct number to call back if there are any further issues. Some agents will give you their extension or a direct line that bypasses the main phone tree. I got one and it saved me hours when I needed to follow up later.
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