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I completed my ID verification through ID.me back on March 21st and the IRS representative just told me today that it was successfully processed on March 25th. However, when I check the Where's My Refund tool, it still displays the same "Action Required" message that was there before I verified. Has anyone else experienced this? How long did it take for your WMR status to update after verification? Should I be concerned or is this normal? My tax return was filed in early February and I'm starting to get anxious about when I'll receive my refund.
Try going to an IRS Taxpayer Assistance Center in person. You need to make an appointment first (call 844-545-5640) but they can usually resolve account access issues pretty quickly. Just make sure to bring ID and tax documents with you.
anyone else think its hilarious that the IRS LITERALLY has an error message that says "something went wrong"??? like no kidding, something went wrong with your entire antiquated system š
And then they have the audacity to charge penalties if WE make a mistake š
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My favorite is when they tell you to "contact the help desk" but then the help desk is unreachable. Peak government efficiency right there š
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I was having the same issue and the WMR tool was useless. I couldn't make sense of my transcript so I used taxr.ai and it explained everything - turns out my refund had a small delay code that wasn't affecting the amount but was affecting the timing. The tool showed me exactly what was happening and gave me a real timeline (which was spot on!). Saved me so much anxiety - highly recommend! https://taxr.ai
I was skeptical too, but it honestly helped me understand what was happening with my refund when no one else could explain it. The IRS rep gave me generic answers but taxr showed me exactly what codes were on my account and what they meant for my timeline. My refund came exactly when they predicted.
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I used it too - super helpful for making sense of the transcript codes. Finally understood why my refund was taking longer than expected.
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Different situation but similar frustration - I couldn't figure out why my refund was stuck in processing for weeks. Called IRS multiple times with no luck. Finally used Claimyr to get through to an agent (claimyr.com) and found out there was a simple error code that needed to be manually cleared. Got my refund 3 days later. Sometimes you just need to talk to a human!
Fun fact: the child tax credit reduction is hitting lots of families hard this year. If you want to understand exactly what happened with YOUR return specifically, I highly recommend taxr.ai - it breaks down every line item change between tax years and shows you visually where the differences are. No more guessing why your refund changed!
This sounds helpful! I've been puzzling over my return for weeks. Does it help with dependents and credit calculations?
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Yes! It's especially good at explaining credits like CTC, EITC, education credits, etc. Shows exactly how they're calculated and what limits/phaseouts apply to your specific situation. Makes everything crystal clear!
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anybody notice that TurboTax isn't explaining these differences well? they should warn people that refunds will be lower this year instead of getting our hopes up by emphasizing the "average refund" amount.
TurboTax is hot garbage. They happily took my money for 7 years and never once explained why my refund changed from year to year. Switched to FreeTaxUSA and never looked back.
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šÆ Tax prep companies don't care if you understand your taxes, they just want you to click through as fast as possible.
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this happened to my husband and me last year. we got that same message for weeks and then suddenly got a letter saying we had to verify our identity. check the IRS website for identity verification. maybe thats ur issue too
whatever you do, DO NOT call the IRS general number. youll be on hold for hours and probably get disconnected. if you need to talk to someone, either use claimyr.com (they'll wait on hold for you) or call your local Taxpayer Advocate Service office.
I finally managed to get through to an IRS agent today using Claimyr (claimyr.com) after weeks of trying on my own with no success. The agent explained that after identity verification, it takes about 9-21 days for transcripts to update, but I could still be looking at 4-6 weeks total for my refund. At least now I know what's happening instead of being completely in the dark. If you're desperate for answers, it's worth using a service to get through to them.
Did you have to provide any personal info to this service? Seems sketchy to give tax info to a third party...
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No personal tax info needed - they just help you get through the phone system to an actual IRS agent. You talk directly to the IRS, not to them. It was such a relief to finally talk to someone who could see my actual file.
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After dealing with the same issue (verified identity but blank transcripts), I finally found a solution that actually worked! I used taxr.ai to analyze what was going on behind the scenes. It showed me my exact processing stage even though my transcripts appeared blank, predicted when updates would happen, and explained why there was a delay. Sure enough, everything updated exactly when it predicted. Totally worth checking out: https://taxr.ai
It uses pattern recognition based on the response codes from the IRS systems - even when the visual transcript looks empty, there are underlying system markers that indicate where your return is in the process. It detected mine was in manual review even before I got the letter.
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huh, that actually sounds useful. might give it a try since I'm also waiting after verification
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looks like standard EIC verification to me. they have to verify all earned income credit claims. that's probably why the 570 is there. should resolve automatically by the date on the transcript as long as your income info matches what employers reported.
Man I was in this same situation last year with a 570 code. Ended up using claimyr.com to reach an IRS agent after trying for days with no luck. Found out they needed to verify something simple that I could confirm right on the phone. Refund released two days later. Sometimes just talking to a human can fix these holds way faster than waiting for the system.
how much does it cost
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can't remember exactly but whatever it was, it was completely worth it to finally get my $7k refund unstuck. I had bills coming due and couldn't wait another month for the IRS to get around to my return.
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This happened to me and I found out I had to verify my identity TWICE - once through ID.me and once through the separate IRS verification process. Check your mail carefully for ANY letters from the IRS because they might be asking for a second verification that you missed.
Really? I'll double check my mail. The letter I got just directed me to the ID.me verification process which I completed. Didn't know there might be a second one!
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Yeah there are actually two different verification systems they use. Super confusing and they don't explain it well at all. Check for any letters with a reference to form 5071C or form 4883C.
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After waiting for 3 weeks with blank transcripts, I used the Claimyr app to get an IRS agent on the phone (claimyr.com) and found out there was an additional verification step needed that wasn't showing anywhere online. Got it resolved in one call instead of waiting months for another letter. Sometimes you just need to talk to an actual human at the IRS to figure out what's really going on!
What was the additional verification step if you don't mind me asking?
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In my case they needed to verify my previous address because I had moved. It was something that wouldn't have shown up anywhere online, only a human looking at my file could see the flag on my account. So glad I didn't just keep waiting!
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JUST GOT MINE!!!! DDD 4/2/25, Chime, deposited 3/31 at 4:12pm. $7832 refund including EIC. So happy rn. Paying off my credit cards immediately!!
Smart move! Knock out that debt š
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DDD bros! Mine's the same date but with Current bank. Will update when it hits my account. Hoping for early like you Chime people seem to get!
The WMR update is def a good sign! I had the same message last year and my refund was deposited about 3 weeks later. You're getting close!
I was stuk in the EXACT same situation and tried calling the IRS literally 30 times with no luck. I finally tried using taxr.ai to analyze my transcript and it showed me EXACTLY what was wrong - missing 2019 return was holding up my 2023 refund. It even showed me a timeline and predicted when my refund would arrive (which was spot on). Wish I'd found it sooner instead of wasting so much time trying to decode my transcript! https://taxr.ai
Do they charge for this service? It sounds too good to be true.
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It's the best money I've ever spent considering how much stress and confusion it saved me. After weeks of trying to understand those transcript codes myself, having everything explained clearly was such a relief. It literally walked me through exactly what was happening with my refund and what I needed to do to fix it.
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Diego Rojas
Try checking your transcript if you can - that's where you'll see movement first. Look for codes 766 and 768 (credits) and eventually 846 (refund issued). WMR is basically useless.
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Anastasia Sokolov
I spent hours trying to figure out all the codes on my transcript and was so confused until I found taxr.ai - it explained everything in simple terms and was 100% accurate about my refund timeline. Highly recommend if you're trying to decode transcript gibberish.
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Sean O'Donnell
If the IRS told you your verification was successful, then you're good! The WMR tool is notorious for being slow to update. Most people see the status change within 2-3 weeks of verification, but some take longer. Just keep checking your bank account rather than obsessing over WMR.
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