IRS

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Using Claimyr will:

  • Connect you to a human agent at the IRS
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the IRS drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Cole Roush

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Have you tried using the Interactive Voice Response (IVR) system? Call 410-260-7701 from the phone number you listed on your tax return. The automated system can give you status updates that sometimes aren't reflected on the website yet. Another option is to verify your mailing address is correct - I've seen cases where refunds were delayed because the system flagged address mismatches between current and previous year returns. The Maryland Taxpayer Service Division can also manually check your refund status if you've waited more than 30 days.

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Dylan Cooper

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Thanks for the tip about the IVR system! I've been relying on the website which has been pretty unhelpful. Quick question - when you call that number, do you need any specific information beyond what's on your return? I'm worried about getting stuck in an endless phone tree if I don't have the right details ready.

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Ethan Moore

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You'll need your Social Security Number, the exact refund amount you're expecting, and the tax year (2024 in this case). The system will also ask for your filing status. Having your Maryland tax return handy is helpful in case it asks for any line items from your return. The phone tree isn't too bad - it usually gets you to the refund status option within 2-3 prompts. Just make sure you're calling from the same phone number you used on your return, or it might not recognize you.

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I filed my Maryland return on February 8th and just got my refund deposited yesterday (March 20th), so they are definitely processing them! The timeline seems to be around 5-6 weeks for most people this year. One thing that helped me was setting up direct deposit - I noticed friends who opted for paper checks are waiting even longer. Also, if you claimed any credits like the Earned Income Tax Credit or Child Tax Credit, those seem to be taking extra time for verification. The good news is once they start processing your return, the actual deposit happens pretty quickly. Hang in there - Baltimore folks I know are all getting theirs within this timeframe!

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Is nobody going to mention that the AOTC can only be claimed for 4 tax years per student? I made this mistake with my older kid and tried to claim it for a 5th year when he took longer to graduate. Got a nasty letter from the IRS and had to pay it back plus interest.

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Marcus Marsh

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This is so important! And to add to this, the 4 years don't have to be consecutive. So if your daughter takes a semester off or something, you don't lose that year of eligibility. The IRS tracks this by student SSN, so keep records of which years you've claimed it.

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Olivia Garcia

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Great question about the AOTC! You're absolutely right that as the parent claiming your daughter as a dependent, you get to claim the AOTC on your return - not her. The fact that the federal loans are in her name doesn't change this at all. Regarding the income limitations you mentioned - they actually ARE factored into the AOTC, but you're right that it's not super obvious on Form 8863. The form assumes you've already determined you're eligible based on income before you even start filling it out. For 2025, the AOTC phases out between $90,000-$100,000 for single filers and $180,000-$200,000 for married filing jointly. If your MAGI is above these thresholds, you can't claim the AOTC at all. One thing to double-check: when calculating your qualified expenses, make sure you reduce the total by any scholarships your daughter received. The IRS requires you to subtract tax-free educational assistance (like scholarships and grants) from the total qualified expenses before calculating the credit. So if her tuition was $10,000, but she got $3,000 in scholarships, you can only use $7,000 of expenses for the AOTC calculation. The good news is that you're in the perfect position to maximize this credit since you have higher income and can use both the refundable and non-refundable portions!

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McKenzie Shade

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From my experience with SBTPG last week: β€’ Filed through TurboTax on February 1st β€’ IRS approved with DDD of February 21st β€’ SBTPG received funds on February 20th β€’ Money appeared in my bank account February 20th evening β€’ SBTPG website STILL shows "awaiting funds" even though I already have my money Their system is definitely processing refunds, but their tracking portal is completely out of sync with actual status. I'd trust your bank account more than their website.

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Grace Lee

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I can confirm what others are saying about SBTPG's processing timeline. As someone who's been through this process multiple years, here's what I've observed: SBTPG typically receives your refund from the IRS 1-2 days before your official DDD, then processes it within 12-24 hours. The "early deposit" you're seeing isn't actually SBTPG releasing early - it's your receiving bank making funds available as soon as they detect the incoming transfer. Regarding the portal issues, this is unfortunately normal during peak season. SBTPG's website becomes virtually unusable from mid-February through March due to traffic overload. I've had better luck checking very early morning (around 5-6 AM EST) when fewer people are online. My advice: Don't stress about the portal status. If your transcript shows a DDD and TurboTax confirms SBTPG is processing, your refund is likely moving through the system normally. The disconnect between their website status and actual processing is a known issue that happens every tax season. For peace of mind, you might want to contact your bank directly - they can often see pending deposits before they're officially released to your account.

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Ben Cooper

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Has anyone actually had the IRS reject their return because of a missing W-2? My sister had this happen last year and the IRS just processed her return normally without ever asking for the W-2. They already had the info from her employer.

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Naila Gordon

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In my experience as a tax preparer, it varies. Sometimes they process it without issue if the numbers match their records. Other times they'll hold the refund and request verification. It really depends on their current processing procedures and whether anything else on the return raises flags.

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PixelPioneer

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Don't stress too much about this! I had almost the exact same thing happen to me two years ago - mailed my return and then found my W-2 sitting on my desk a week later. I was convinced I was going to get audited or something. What ended up happening was the IRS processed my return normally and I got my refund about 6 weeks later without them ever asking for the W-2. Turns out they already had all the wage information from my employer electronically, so when they cross-referenced everything, it all matched up. The key thing is that the information you put on your tax return needs to match what your employer reported to the IRS. As long as those numbers are consistent, you'll probably be fine. If there's a discrepancy, that's when they'll send you a notice asking for documentation. I'd recommend just waiting it out rather than proactively sending anything. The IRS gets millions of returns and they have pretty efficient systems for handling these situations. If they need the physical W-2 from you, they'll let you know!

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Ethan Moore

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Thanks for sharing your experience! That's really reassuring to hear. I've been losing sleep over this for the past few days thinking I completely messed up my taxes. It makes sense that they already have the electronic records from employers - I guess I was overthinking how big of a deal this actually is. I'll try to relax and just wait to see what happens rather than panicking and potentially making things worse by filing unnecessary amendments.

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Olivia Garcia

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Here's what happens step by step: 1. IRS approves your refund (WMR shows approved) 2. IRS initiates ACH transfer to SBTPG (WMR shows sent) 3. SBTPG receives funds (can take 1-2 business days) 4. SBTPG deducts any fees you owe 5. SBTPG initiates transfer to your bank 6. Your bank processes the deposit (another 1-2 days) The whole process typically takes 2-4 business days from WMR update to money in your account. Banking cutoff times matter too - transfers initiated after 2pm often count as next-day transactions.

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I went through this exact same situation just two weeks ago! My WMR updated on a Wednesday showing "sent" but SBTPG portal showed nothing for almost 48 hours. I was getting really worried since I'm still learning how the US tax system works. Turns out it's completely normal - the systems just don't sync in real time. The money actually hit my bank account on Friday morning, even though SBTPG portal didn't update until Friday afternoon. My advice is to check your actual bank account too, not just the SBTPG portal, since sometimes the money arrives before their system updates. The waiting is nerve-wracking but seems to be part of the process here.

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