I think I might be able to help with this one. I had what seems to be a somewhat similar situation last year, though it was with H&R Block rather than Jackson Hewitt. After perhaps too many frustrating phone calls, I eventually discovered that you can likely make a direct payment to the bank that actually funded the advance. In my case, it was Axos Bank, and I believe Jackson Hewitt typically works with MetaBank or Republic Bank for their advances. Once I identified the correct financial institution, the process was relatively straightforward. Check the fine print on your advance paperwork - there's usually a section about repayment options if you don't file with them.

Talk about tax season drama! 😅 I literally just finished dealing with this exact problem last week. Here's what worked: call JH corporate at 1-800-234-1040 (not the local office number), then press 4 for "other services" and then 2 for "refund advance questions." When the rep answers, immediately ask for the "advance repayment department" - those exact words seemed to be the magic phrase that got me transferred to someone who could actually help. Had to mail a check directly to their processing center in Delaware. Whole thing was resolved in about 8 days. Good luck!

You're definitely not alone! I was in the exact same boat - it was like being stuck in tax purgatory. My return was like a letter dropped into a black hole - confirmation it was mailed but no idea where it went after that. Filed Jan 25, accepted Feb 14, and nothing but crickets until March 18. The transcript situation is actually a good sign - it's like the IRS computer system knows you exist but hasn't fully processed your paperwork yet. Mine suddenly updated all at once after about 5 weeks.

Based on what I've seen in this community over the past few months, your situation follows a common pattern this tax season. Many filers from late January are experiencing extended processing times. Several factors might be influencing this: 1. The IRS implemented new verification protocols for 2023 returns 2. Returns with certain credits are taking longer to process 3. The transcript system updates separately from the WMR tool Most people in your situation are seeing movement around the 35-45 day mark. The inability to view current year transcripts while being able to access previous years is actually a normal part of the process - it indicates your return is in the system but hasn't completed initial verification yet.

IMPORTANT CLARIFICATION: There are actually TWO different verification processes that people often confuse! Identity verification (5071C/5747C letters) - This is to confirm YOU are who you say you are. This typically processes in 2-3 weeks after verification. Income/return verification (4883C letters) - This is to verify the INFORMATION on your return is correct. This can take 6-9 weeks after verification. It's like the difference between checking your ID at the door (quick) vs auditing your entire financial history (slow). Make sure you know which one you're dealing with because the timelines are COMPLETELY different!

I just went through this whole verification mess last month! My timeline was: Feb 3: Filed my return Feb 18: Got 5071C letter Feb 20: Verified by phone (took 45 minutes on hold, 15 minutes for actual verification) Mar 8: Transcript updated with code 846 (refund issued) Mar 12: Money in my account So that was exactly 21 days from verification to refund. The agent told me it would take 9 weeks, so I was pleasantly surprised. My sister had almost the identical experience but her refund came in 17 days. The most important thing is to verify ASAP - the clock doesn't start until you complete verification.

Tbh I don't think any of these services actually help. IRS works on their own timeline no matter what. I've used CK, TT, and HR Block over the years and literally zero difference in processing time. It's all marketing. WMR and transcripts tell you everything you need to know w/o paying extra $$$. Just wait another biz day and you'll prob see your $.

I was in your exact situation yesterday. Deposit date of 3/15, nothing in my account all morning. I was about to post here when the money showed up at 3pm. Banks process ACH transfers throughout the day, not just at midnight. Give it until end of day before worrying. So glad I found this thread instead of stressing all day like I did!

I had the exact same transcript access issue for 3 years straight. Filed on January 24th this year and couldn't access transcripts since 2021. Called the dedicated transcript hotline (different from the main IRS line) at 800-908-9946 exactly at 7:00am on a Tuesday, waited 42 minutes, and finally got it resolved. The agent explained that my account had a rare TC 971 action code with a -X freeze that was preventing transcript access but not affecting processing. Got my refund exactly 8 days after they fixed the transcript issue. Don't give up!

This tax season feels like being stuck in traffic with no GPS - you know you're on the right road, but have no idea when you'll arrive at your destination. I had a similar experience last year where I couldn't access transcripts and WMR was stuck. It turned out that my return was selected for a "silent audit" - they were verifying my education credits without telling me. The strange thing was, once I got through to an agent who could actually see what was happening, the issue was resolved within days. It's like the IRS is a massive library where only certain librarians know where specific books are shelved.

Did anyone have their return accepted but then have it disappear completely from WMR? Mine was accepted on 2/23 and showed the first bar for about a week, then suddenly nothing - just says "We cannot provide any information about your refund." Really freaking out!

OMG I FEEL THIS SO MUCH! 😩 I was in the exact same boat last year and was pulling my hair out checking WMR every morning. What finally worked for me was checking my transcript instead of relying on WMR. The transcript updated a full week before WMR did! I got my refund exactly 28 days after filing even though WMR never showed more than one bar until after the money was already in my account. Hang in there - the system is frustrating but it does work eventually! 💪

I'm not entirely convinced these 'as of' dates are meaningless... my experience suggests there might be some connection to processing priority. Has anyone actually confirmed with an IRS representative that having an older date doesn't affect your place in line? Just wondering if we're all just repeating what we've heard without verification.

OMG I was JUST about to post about this same issue!! My 'as of' date has been stuck on September 2024 and I'm freaking out because I NEED my refund ASAP! Everyone here is being so helpful though! I'm going to try claiming that missing payment on my return right away!

When I was in this exact situation with medical bills piling up, I got tired of the vague answers from regular IRS agents. I used Claimyr.com to connect with a higher-level IRS agent who could actually see the specific hold on my account and gave me a real timeline. According to the IRS website, they're still processing returns from January, so you might be waiting a while without intervention: https://www.irs.gov/refunds. Claimyr got me through to someone who could actually help rather than just tell me to wait.

I wouldn't keep calling unless something changes. Last year I called every week for a month and got the exact same response each time. It's frustrating, but they really don't have more information than what they've already told you. The system is just slow. My experience has been that once they say "everything looks good" it usually comes within 2 weeks, but calling again won't speed it up.

I had my refund sent to a closed account on April 3rd. Called IRS on April 5th to confirm they knew it was rejected. They told me 4 weeks for a paper check. Got it in exactly 3 weeks. So it's definitely faster than they quote you.

The community wisdom on this is pretty consistent - expect 2-3 weeks for the paper check after the failed direct deposit. Some get it faster, some a bit slower, but that's the typical window. The IRS doesn't always update WMR or your transcript with the new information, so don't panic if you don't see changes. Just keep an eye on your mailbox.

Has anyone actually received their refund after seeing this message?? I'm in the EXACT same situation right now and it's driving me CRAZY! My 846 date is for next Wednesday but WMR has that stupid "may be reduced" message. I NEED to know how much I'm actually getting because I have bills due!!!

The community wisdom on this is pretty consistent: that message usually (but not always) means an offset is coming. The offset line typically updates 1-2 weeks after the decision is made, which could be why you're not seeing anything new yet. I'd suggest you might want to check your credit reports to see if there are any debts in collections you might have forgotten about, as those are often what trigger these offsets. Also, if you have any federal student loans in default, those are probably the most common cause of unexpected offsets this year since the payment pause ended.