I'm dealing with this exact same issue right now! Started about 3 hours ago for me - was checking my payment plan details and suddenly got locked out with that same "Your Information Is Not Available at This Time" error. What's weird is that I can still log in and see the main dashboard, but any time I try to access actual tax info for 2024, it throws that error about account adjustments. I definitely haven't requested any adjustments either. Really hoping this clears up soon because I need to make a payment this week and can't even see my current balance. At least now I know it's not just my account that's acting up!

I'm experiencing this exact same issue! Been locked out for about 4 hours now. I was in the middle of reviewing my 2024 return details when the system suddenly started throwing that "Your Information Is Not Available at This Time" error. What's really concerning is that I can still navigate the main menu but can't access any actual tax data - just get that message about account adjustments that I never requested. I was planning to make a payment today too, so this timing is terrible. Really hope the IRS gets this sorted out quickly because being unable to access basic account information during filing season is incredibly stressful!

Does anyone have experience with capitalizing contract acquisition costs under ASC 340-40 alongside ASC 606 implementation? We're paying sales commissions for multi-year deals and I'm wondering if we should capitalize these costs and amortize them over the expected customer life.

Luis, I've been through this exact ASC 606 implementation process with multiple SaaS companies, and you're asking the right questions. The implementation fee recognition is indeed one of the trickiest parts. Here's my take based on your specific situation: Since your implementation is essentially setting up your software (not a standalone service the customer could use independently), it should be recognized over the expected customer relationship period, not immediately. Even with the 30-day cancellation clause, you should use your historical data to estimate how long customers actually stay. For the $15K implementation + $3K monthly structure, I'd recommend: 1. Determine if implementation is distinct from the software (sounds like it's not) 2. Calculate total contract value including expected renewals based on your data 3. Recognize implementation revenue over that expected period 4. Track actual vs. expected customer life to refine your estimates One key point your auditors should agree on: the cancellation clause doesn't automatically make this month-to-month recognition if customers typically stay much longer. Document your customer retention analysis well - this will be crucial for audit support. Also, make sure you're considering ASC 340-40 for capitalizing sales commissions on these multi-year deals. Those should be amortized over the same customer life period you use for implementation fees. Happy to dive deeper into any specific scenarios if helpful!

Went through this last year and what worked for me was calling the Taxpayer Advocate Service. They're an independent organization within the IRS that helps when you're having financial difficulties or when the normal IRS channels aren't working. They assigned me an advocate who helped review my reconsideration request before I submitted it and even followed up with the IRS for me. Completely free service too. Google "Taxpayer Advocate Service" + your state to find your local office.

I went through the same struggle a few months ago and ended up combining several approaches mentioned here. First, I used the IRS publication that Ethan linked - it really does give you the framework even without an exact template. Then I contacted the Taxpayer Advocate Service like Carmen suggested, and they were incredibly helpful in reviewing my draft and making sure I addressed all the specific points from my audit notice. The key thing I learned is that organization matters more than perfect writing. I created a simple table that listed each disputed item from the audit in one column, my response/explanation in the middle column, and the supporting document reference in the third column. This made it crystal clear for the IRS reviewer to follow my logic. One tip that really helped: I started each paragraph addressing a disputed item with "Regarding [specific line item from audit notice]..." and ended each section with "See attached Exhibit [letter]." This kept everything focused and easy to follow. The whole letter ended up being about 1.5 pages, but it was backed up by well-organized exhibits. Don't let the formal writing intimidate you - clear, factual communication is what they're looking for, not fancy language. Good luck!

Wait, something doesn't add up in your numbers. At your income levels, a $4,400 federal tax bill actually sounds about right if you're filing jointly. With $105K combined income, your federal tax would be roughly in that range after the standard deduction. Are you sure the issue is with his withholding being too low, or could it be that both of your withholdings are a bit low? If you've always gotten refunds before, maybe something else changed this year - did either of you have any other income sources? Investment gains? Retirement withdrawals?

You're absolutely right to be concerned about that withholding rate! 1.5-2% federal withholding is way too low for almost any income level. For context, even someone making minimum wage should typically have around 10-12% withheld for federal taxes when you factor in income tax and FICA. Here's what I'd recommend doing immediately: 1. **Document everything** - Take photos of recent paystubs showing the low withholding percentages and keep copies of the W-4 he submitted. 2. **Contact payroll/HR in writing** - Email them (so you have a paper trail) asking them to explain why federal withholding is only 1.5% when the W-4 shows 0 exemptions. Request they review their payroll calculations against IRS Publication 15 (Employer's Tax Guide). 3. **Submit a new W-4** - Use the current 2020+ version and fill it out using the IRS withholding calculator. This will give you the most accurate withholding going forward. 4. **For the current tax debt** - You can request penalty relief from the IRS if you can prove the underpayment was due to employer error. Form 843 (Claim for Refund) can be used to request abatement of penalties, though you'll still owe the underlying tax. The math on your situation does seem off though - even with his low withholding, $4,400 owed on $105K combined income suggests there might be other factors at play. Double-check that there weren't any other income sources or changes in tax situations from previous years.

I work IT and this is actually embarassing. A government agency in 2025 shouldnt have these basic infrastructure issues. But here we are 🤷‍♂️

Ugh same exact issue here! Been getting that "Refund status unavailable" message since yesterday morning. The worst part is you can't even tell if it's a system problem or if there's actually an issue with your return. At least give us a proper error code or something instead of this generic "try again later" nonsense. Filed in late January and still nothing - this is ridiculous for a government system in 2025.