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Lucy Lam

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I just wanted to thank everyone for sharing their experiences with these TPG deposits! I was getting really anxious about the unexpected $68.45 that showed up in my account, but after reading through all these responses, I'm much more confident it's a legitimate fee adjustment. Based on everyone's advice, I called Green Dot Bank this morning and they were able to immediately explain that this was a fee correction from my 2022 TurboTax return where I had chosen the refund transfer option. Apparently I was overcharged due to a promotional discount that wasn't properly applied at the time. It's incredible how much better Green Dot's customer service was compared to SBTPG - they had all the details right there and could explain everything clearly. The representative even mentioned they've been getting a lot of calls about these TPG adjustment deposits lately. What a relief to finally understand what this money is for! It's frustrating that SBTPG didn't send any notification, but at least now I know it's safe to use the funds. Thanks again to everyone who took the time to share their experiences and suggestions!

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Tami Morgan

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I'm so glad you were able to get answers from Green Dot Bank! This whole thread has been incredibly eye-opening. I had no idea that SBTPG was doing such a large-scale reconciliation of fee errors from previous years. It really makes you wonder how many people are just sitting on these mysterious deposits without knowing what they're for. The fact that Green Dot has such clear records while SBTPG's own customer service seems clueless about these adjustments is pretty telling. It sounds like their internal communication systems have some serious issues if front-line reps can't even see adjustment records that Green Dot can access immediately. Thanks to everyone who contributed to this discussion - it's turned into a really valuable resource for anyone dealing with these unexpected TPG deposits. I'm bookmarking this thread in case any friends or family run into the same situation!

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This thread has been incredibly helpful! I've been seeing more and more people in tax-related forums asking about these mysterious TPG deposits over the past few months. It's clear that SBTPG is conducting a massive cleanup of fee calculation errors from multiple tax seasons, but their communication about it has been absolutely terrible. What strikes me is how consistent everyone's experience has been - unexpected deposits with cents included, SBTPG customer service being unhelpful, but Green Dot Bank having complete records and explanations. This suggests the issue isn't with individual accounts but with SBTPG's customer service training and internal systems not being updated to handle inquiries about these adjustments. For anyone who finds this thread in the future: the pattern seems to be that if you used any tax software between 2020-2023 and chose to have preparation fees deducted from your refund, you might be eligible for one of these adjustments. The deposits typically range from $30-$80 and represent the difference between what you were charged and what you should have been charged based on disclosed rates or promotional pricing. Don't be afraid to spend the money once you've confirmed it's legitimate through Green Dot Bank - these appear to be required refunds that SBTPG has to issue for compliance reasons.

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2023 Amended Tax Return Completed 11/15 - No Refund After 30+ Days Despite "Processed" Status

I filed an amended return back in August and the IRS "Where's My Amended Return" tool shows it was received on 08/26/2024, adjusted on 10/25/2024, and completed on 11/15/2024. I just checked the status on the official IRS website again today and here's exactly what it shows: Received: 08/26/2024 Adjusted: 10/25/2024 Completed: 11/15/2024 The IRS website specifically states "We processed your amended return on November 15, 2024" but it's been over a month and I still haven't received anything. The status shows all three check marks as completed in their tracking system, so I'm extremely confused about why I haven't received my refund yet. I'm getting really worried because I need this money urgently for some unexpected medical bills. The amended return was for my 2023 taxes, and I was expecting a significant adjustment. The IRS site states: "If you have not received a notice and you would like to speak to a customer service representative, call 800-829-0582, extension 633, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return." Has anyone dealt with this before? How much longer should I expect to wait after the "Completed" status shows up? Should I just go ahead and call that number, or is there typically another delay between the "completed" status and actually receiving the funds? I printed out a copy of my amended return just in case I need to call, but wanted to check here first to see if this delay is normal.

I've been through this exact same situation! When my amended return showed "completed" but no refund came, I found out there's often a separate review process that happens after completion, especially for larger refund amounts. The IRS doesn't always update their tracking system to show this additional step. In my case, it took an extra 6 weeks after the "completed" date. Since you mentioned needing the money for medical bills, definitely call that number - but here's a trick: call exactly at 7:00 AM EST when they open. The wait times are dramatically shorter. Also, when you get through, ask specifically about "post-completion processing delays" - this shows you understand their system and often gets you more detailed information. One more thing - make sure to check if they have the correct mailing address on file. Sometimes refunds get delayed because they're trying to mail a check to an old address. Hope this helps and you get your refund soon! šŸ¤ž

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Thanks for sharing your experience! That "post-completion processing delays" phrase is gold - I never would have known to use that specific terminology. Super helpful to know there can be an additional 6 weeks even after completion. I'm definitely going to try the 7am call strategy tomorrow and ask about that specifically. Really appreciate the tip about checking the mailing address too - I moved last year so that could definitely be an issue! šŸ™

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Jay Lincoln

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I'm going through something very similar right now! My amended return has been showing "completed" since early December but still no refund. What I've discovered through my research is that there can be a significant gap between the completion status and actually receiving your money - sometimes up to 8-10 weeks during busy periods. Since you filed back in August and it's been completed since November, you're definitely past the normal timeframe. I'd strongly recommend calling that number (800-829-0582, ext 633) but here's what worked for me to get through faster: call at exactly 7:00 AM EST and have your Social Security number, adjusted gross income from your original return, and the exact refund amount ready. Also, before calling, double-check that your address and bank info are current with the IRS. Sometimes refunds get held up because they're trying to send a check to an old address or the direct deposit info doesn't match their records. Given that you need the money for medical bills, don't feel bad about being persistent - this is your money and you have every right to know what's causing the delay!

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I just went through this exact same situation last month! My transcript showed "mailed" on a Tuesday and the check arrived the following Wednesday - so 8 days total including weekends. I'm in the midwest for reference. The anticipation is killer but hang in there! Also highly recommend that Informed Delivery service others mentioned - it's free and saved my sanity knowing exactly when it was coming.

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8 days sounds about right from what I've been hearing! I'm in the southeast so hopefully similar timing. Definitely going to check out that Informed Delivery thing - sounds like a game changer for my anxiety lol. Thanks for sharing your experience!

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I'm going through the same thing right now! My transcript updated yesterday showing it was mailed and I'm already obsessively checking the mailbox šŸ˜… From what I'm seeing here, looks like 5-8 days is pretty standard. That USPS Informed Delivery tip sounds clutch - definitely signing up for that today so I can stop driving myself crazy wondering if today's the day!

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Haha I'm literally in the exact same boat! Just joined this community because I'm going crazy waiting too šŸ˜‚ Mine also showed "mailed" yesterday and I've already made like 3 trips to check the mailbox today. This thread is making me feel so much better knowing I'm not the only one obsessing over this! Definitely getting that Informed Delivery set up ASAP - sounds like it'll save my sanity. Fingers crossed we both get ours soon! šŸ¤ž

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As a Colorado resident myself, I can confirm that the lookup table method is definitely the way to go for most people. I used to stress about tracking every little purchase during my ski trips to Utah, but then I discovered the table and it made everything so much simpler. One thing to keep in mind though - if you made any really large out-of-state purchases (like over $1,000), you might want to calculate the actual use tax on those items separately since it could be more than what the table estimates. But for typical vacation spending, the table covers you perfectly and saves hours of record-keeping hassle. The peace of mind of being compliant without the administrative nightmare is totally worth it!

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Amara Torres

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This is really helpful! I had no idea about the $1,000 threshold for separate calculation. I actually did buy a new laptop in Nevada last year for about $1,200 since they don't have sales tax there. Sounds like I should calculate the actual use tax on that purchase rather than just relying on the lookup table. Thanks for the tip about separating out the larger purchases - this makes the whole process seem much more manageable!

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Diego Vargas

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This whole thread has been incredibly helpful! I'm in a similar situation as the original poster - Colorado resident who traveled quite a bit in 2024. I had no idea about use tax obligations until recently and was feeling overwhelmed about tracking everything. The lookup table method sounds perfect for my situation. I did most of my out-of-state shopping during a few vacation trips (nothing over $500 on any single item), so using the income-based estimate seems way more practical than trying to reconstruct months of credit card statements. One follow-up question though - if I use the lookup table method, do I still need to keep receipts or records of my out-of-state purchases? Or is the table basically saying "we assume you spent this much out-of-state based on your income, so just pay tax on that amount"? Want to make sure I'm not missing any documentation requirements.

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Luca Ferrari

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Great question about documentation! When you use the lookup table method, you're essentially using Colorado's simplified estimation approach, so you don't need to keep detailed receipts for every small purchase. The table is designed to cover typical out-of-state spending patterns based on income levels. However, I'd still recommend keeping receipts for any larger individual purchases (like that $500+ range you mentioned) just in case. Also, if you ever get audited down the road, having some supporting documentation that shows you did travel to other states during the year can be helpful - things like hotel receipts, flight confirmations, etc. Nothing crazy detailed, just enough to show your travel pattern was reasonable for the amount you're claiming. The beauty of the lookup table is that it removes the burden of tracking every coffee and souvenir, while still keeping you compliant with state tax obligations. You're basically paying a reasonable estimate rather than trying to calculate exact amounts on hundreds of small transactions.

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Isaac Wright

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make sure to check if they're using a legitimate PTIN (preparer tax identification number)! many of these sketchy tax preparers dont even have proper credentials. you can verify if they have a valid PTIN on the IRS website. if they dont, thats another violation to add to your report!!

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Maya Diaz

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Great point! Last year I discovered my "tax professional" had an expired PTIN and was operating illegally. That single piece of information made my case much stronger with authorities. You can verify this at irs.gov/tax-professionals/ptin-requirements-for-tax-return-preparers

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Kara Yoshida

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This is exactly why I always tell people to be extremely cautious with tax preparers who promise unusually large refunds. As a general rule, if someone is guaranteeing you'll get way more money back than you've ever received before, that's a huge red flag. Beyond filing police reports in both jurisdictions (which is solid advice), make sure you also report this to the IRS Office of Professional Responsibility if the preparer claimed to have any professional credentials. They take unauthorized filings very seriously, especially when preparers are intercepting client refunds. Also document EVERYTHING - save all text messages, emails, voicemails, and any promotional materials they used to advertise their services. The more evidence you have of their fraudulent practices, the stronger your case will be. This kind of documentation can help other victims too if this becomes a larger investigation. You might want to check if there are other victims by searching online reviews or social media for complaints about this company. Sometimes these operations target multiple people with the same scheme.

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Tasia Synder

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This is such helpful advice! I wish I had known about the Office of Professional Responsibility before getting into this mess. Do you know if they can help recover funds or is it mainly just for disciplinary action against the preparer? I'm definitely going to search for other victims - you're right that these scams usually target multiple people. If I find others, should we all file separate reports or is there a way to coordinate our complaints for a stronger case?

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