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Try calling their support line at 785-368-8222. Had the same issue but they actually helped sort it out pretty quick
try calling first thing in the morning around 8am when they open - way better chance of getting through before the lines get jammed up
One thing to watch out for with 1099-Rs is the distribution code in Box 7! That little code makes a huge difference in how the distribution is taxed. For example: Code 7 = Normal distribution Code 3 = Disability Code 1 = Early distribution with no known exception (gets hit with 10% penalty) Code G = Direct rollover to qualified plan (not taxable) I learned this the hard way when my software tried to charge me a 10% early withdrawal penalty because the wrong code was on my form. Had to get the financial institution to issue a corrected 1099-R with the right code.
Oh wow, I hadn't even noticed there were codes! Just checked my mom's form and it has a "7" in box 7. Based on what you said that seems right since she's over retirement age. Is there anything special we need to do with that code when entering the info, or does it just confirm she won't have penalties?
Code 7 is exactly what you want to see for your mom - it means it's a normal distribution that happened after age 59ยฝ, so there won't be any early withdrawal penalties. Most tax software will ask you to enter the code when you input the 1099-R information. The code helps the tax software determine the proper tax treatment automatically. With code 7, the software should recognize it as normal retirement income subject to ordinary income tax rates but without additional penalties. That's why it's so important that the code is correct - it directly affects how much tax is calculated!
Does your mom also get Social Security? If so, be careful because the 1099-R income might make more of her Social Security benefits taxable. My mom got surprised last year because her pension (reported on 1099-R) pushed her into having 85% of her Social Security benefits taxed.
She does get Social Security too! I had no idea they could affect each other. So basically the more she gets from her retirement account, the more of her Social Security might be taxed? That's frustrating - no one explained that to her when she started taking distributions. Do tax preparation programs automatically figure this out or is there something special we need to do to make sure it's calculated correctly?
Most tax software will automatically calculate the Social Security taxation for you when you enter both the 1099-R and SSA-1099 (Social Security statement) information. The software uses the combined income formula to determine what percentage of her Social Security benefits are taxable. Just make sure you enter both forms accurately - the 1099-R for her retirement distributions and the SSA-1099 for her Social Security benefits. The software will handle the interaction between them behind the scenes. You don't need to do any special calculations yourself, but it's good that you're aware of this now so you won't be surprised if her tax liability is higher than expected due to the Social Security taxation.
I had the exact same issue last month. The trace number on SBTPG is located under the "Payment Details" section, but it only appears after they've processed your refund. For me, it showed up 2 days after the IRS sent my refund to them. It's a long number (mine was 20 digits) and was labeled as "ACH Trace ID" rather than just "trace number." Screenshot what you see on your account and I can tell you if you're looking in the right place. Don't overthink it - their interface is just poorly designed.
I totally understand your frustration - SBTPG's interface is genuinely confusing! Just to add to what others have said, the trace number might also be labeled as "Reference Number" or "Transaction ID" depending on when you're looking at it. I've noticed that SBTPG sometimes changes their terminology between different pages of their site. If you're still having trouble finding it, try clearing your browser cache and logging back in - sometimes their system glitches and doesn't display all the transaction details properly. Also, if you filed early in the season, the trace number format might be slightly different than what people are describing from later filings. The key thing is that it should be a long numerical string associated with your specific refund transaction once it's been processed.
I had this exact issue on February 8th, 2023. My DDD was 02/08/2023, SBTPG had taken their fees, and I had a trace number, but no deposit hit my account. After calling Wells Fargo on February 10th, 2023, they confirmed no pending deposits had been rejected. I then called SBTPG on February 13th, 2023, and after escalating to a supervisor, they discovered the ACH transfer had failed due to a system error on their end. They reprocessed it that same day, and I received my funds on February 15th, 2023. The key was getting to a supervisor at SBTPG who could actually see the failed transfer details and manually reprocess it.
This is such a common issue this tax season! I went through something similar with SBTPG and Bank of America last month. The trace number is actually a good sign - it means the IRS has successfully transmitted your cousin's refund to SBTPG. What I learned from my experience is that there's often a disconnect between SBTPG's systems and the receiving bank's processing timeline. In my case, Wells Fargo was holding the deposit for additional verification due to the third-party processor routing, which added 4 extra business days beyond the DDD. I'd recommend your cousin call Wells Fargo first to ask specifically about any pending ACH transfers from SBTPG or TPG - sometimes the bank can see pending deposits that haven't been released yet. If Wells Fargo shows nothing, then definitely escalate with SBTPG using that trace number as reference. The key is being persistent and asking for supervisors who can access the detailed transfer logs.
Hattie Carson
11 You might need to file a gift tax return (Form 709) if the fair market rental value of the house exceeds the annual gift exclusion amount. Has anyone here had to deal with that form? Seems complicated.
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Hattie Carson
โข16 I had to file that form last year when I helped my daughter with a down payment. It's not as bad as it sounds if you're under the lifetime exemption amount. Basically just documenting the gift, not actually paying any tax. My tax software walked me through it pretty easily.
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Dylan Campbell
This is a really thoughtful arrangement you've set up for your son. One additional consideration I haven't seen mentioned yet is the potential impact on your estate planning. Since the property is held in your family trust, you'll want to make sure your trust documents clearly outline what happens to this property if something happens to you and your wife. Also, keep detailed records of all expenses you pay related to the property (taxes, insurance, maintenance, etc.) and document that your son isn't paying rent. The IRS appreciates good documentation, especially for family transactions that might look unusual on paper. Your accountant will probably ask about your son's long-term living situation too - if this is intended to be his permanent residence versus temporary assistance, that can affect how some of the tax rules apply. Good luck with your appointment next month!
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