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Ask the community...

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Ravi Malhotra

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Has anyone actually called the number on the 2802C letter? I got one last month, called the number, and a very helpful IRS agent explained exactly what triggered it and how to fix my W-4. Took maybe 20 minutes total. The letter is basically a warning that if you don't fix your withholding, they might send a "lock-in letter" later, which forces your employer to withhold at a specific (usually high) rate. But the 2802C itself is just an advisory notice with no penalties attached.

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I tried calling the number on my letter every day for two weeks and never got through. Always said "high call volume" and disconnected me. Lucky you got a real person!

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Omar Hassan

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I had a very similar situation last year - got the 2802C letter right after setting up my first payment plan with the IRS. The timing wasn't coincidental at all. The IRS has automated systems that flag accounts when there's a pattern of underwithholding followed by payment arrangements. They'd rather have you withhold correctly throughout the year than collect large payments later. The blank fields on your letter are totally normal - these are system-generated notices based on patterns, not specific form reviews. Your suspicion about the new HR person could definitely be part of it too. I'd recommend having your husband download a fresh 2024 W-4 directly from irs.gov and fill it out completely from scratch. Don't rely on the HR person to have the current form or know how to process it correctly. One thing that helped me was using the IRS withholding calculator online to figure out exactly how much additional withholding we needed for the rest of the year. Since you're mid-year and have been underwithholding, you'll probably need to withhold a bit extra in the remaining paychecks to avoid owing again next April. The good news is this is just a warning - no penalties or immediate action required. Just get that W-4 updated within the next month or so and you should be fine.

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This is really reassuring to hear from someone who went through the exact same situation! The timing of getting the letter right after setting up the payment plan seemed too coincidental, so it's good to know that's actually what triggered it. I'm definitely going to have my husband download a fresh W-4 from irs.gov rather than relying on their HR department. Given all the other payroll mistakes this new person has made, I don't trust them to have the right form or process it correctly. The IRS withholding calculator sounds like a great tool - I hadn't thought about needing to withhold extra for the remaining months to make up for the earlier underwithholding. Do you remember roughly how much extra you had to withhold to get back on track mid-year?

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Oscar O'Neil

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Maya, I've been following this thread and wanted to add one more possibility that hasn't been mentioned yet. Sometimes CP171 notices are triggered by automatic matching programs where the IRS computer systems flag discrepancies between different databases. For example, if your nonprofit received any government grants or payments that were reported to the IRS via 1099-G forms, but those amounts weren't properly reflected or explained on the 990EZ, it can trigger an automated assessment. The IRS system assumes unreported income and generates a balance due notice. Also check if they received any Form 1099-MISC for things like awards, prizes, or certain types of payments that might need special handling on the 990EZ. Even small amounts can trigger these notices if not properly categorized. Given all the great suggestions in this thread (especially the Claimyr and taxr.ai options), you should be able to get this resolved fairly quickly once you identify the root cause. The key is having all your documentation ready when you do get through to someone at the IRS.

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This is really helpful context about the automatic matching programs - I hadn't considered that angle! The nonprofit did receive a small grant from the state arts council last year, and now that you mention it, I'm wondering if that might have generated a 1099-G that we didn't account for properly on the 990EZ. I'll definitely check their records for any government payments or 1099 forms they might have received. It's frustrating how these automated systems can create such confusion, but at least now I have a better roadmap for troubleshooting this issue. Thanks to everyone who contributed suggestions - this community is incredibly helpful for navigating these tricky IRS situations!

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Jade O'Malley

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Maya, one additional resource that might help while you're working through this issue - the IRS has a specific webpage for exempt organizations that includes common CP171 triggers and resolution steps at irs.gov/charities-non-profits. They also have a dedicated email address for exempt organization questions where you can submit documentation and get written responses, which can be helpful when phone lines are jammed. Also, if this turns out to be a systemic processing error (which happens more often than you'd think), you might want to have your client register for an IRS online account at irs.gov/payments/your-online-account. Once verified, they can view their account transcripts online, which will show exactly what transactions and assessments the IRS has on file. This can help you identify discrepancies between what you filed and what the IRS processed. Keep us posted on what you find - these cases are always good learning experiences for everyone in the community!

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Carmen Lopez

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Thanks Jade! That's really valuable information about the IRS online account option. I didn't know exempt organizations could access their account transcripts that way - that could save a lot of time trying to figure out what the IRS actually has on file versus what we think we submitted. I'm definitely going to have them set that up right away. It would be so helpful to see exactly what triggered this CP171 before spending more time guessing or waiting on hold with the IRS phone lines. The dedicated email option for exempt orgs is also news to me - that might be a good backup plan if the phone route doesn't work out. Really appreciate you sharing these resources! This whole thread has been incredibly educational.

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Hugo Kass

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That's great advice about the IRS online account! I actually helped another nonprofit client set one up last month and it was incredibly useful for seeing their payment history and any outstanding issues. The account transcripts show you exactly what the IRS has processed, including any automatic adjustments or penalties they've applied. One tip for setting it up - make sure you have the organization's current EIN letter handy, as they often require that for verification. Also, if there are multiple people who need access (like board members or accountants), each person needs their own separate login tied to their individual SSN, but they can all be authorized to view the organization's account. The email option Jade mentioned is particularly helpful because you get a paper trail of your communication with the IRS, which can be valuable if you need to reference it later or if there are any disputes about what was discussed.

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Nalani Liu

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Don't forget that you're only allowed ONE rollover per 12-month period for an HSA! This is a critical point that hasn't been mentioned yet. If you've already done a rollover in the past 12 months, you'll need to use this money for qualified medical expenses to avoid penalties. Also, the 60-day rollover window is strict - no extensions. Calendar those 60 days from when you received the check! Even one day late and you'll face taxes and potentially penalties.

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Axel Bourke

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Is that one rollover per account or one rollover total if you have multiple HSAs? I have one from a previous job and one with my current employer.

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Ava Martinez

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The one rollover per 12-month period rule applies per individual, not per HSA account. So even if you have multiple HSAs, you're still limited to one rollover total across all your accounts within any 12-month period. However, this limitation only applies to indirect rollovers (where you receive a check and deposit it yourself). Direct trustee-to-trustee transfers don't count toward this limit - that's why several people mentioned above that direct transfers are preferable when possible. If you need to move money between your two HSAs, a direct transfer would be the way to go to avoid using up your one annual rollover opportunity.

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Ryan Kim

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I dealt with a similar situation when I left my job last year! One thing I wish I had known earlier is that you can actually contact Health Equity and request a direct trustee-to-trustee transfer instead of receiving a check. This avoids the 60-day rollover window entirely and doesn't count toward your one-rollover-per-year limit. If you've already received the check, you're still in good shape - just make sure to deposit it into a new HSA within 60 days. I ended up opening an HSA with Fidelity (no fees) and was able to deposit the check there without any issues. The key is making sure your new health plan is HSA-eligible before opening the account. Also, keep detailed records of the rollover process! I saved the original check stub, took photos of the deposit, and kept all correspondence. The IRS doesn't typically ask for this documentation, but it's good to have just in case. Good luck with your decision!

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This is really helpful advice! I'm curious - when you contacted Health Equity about doing a direct transfer instead of receiving a check, was it easy to get through to someone who could help? I've heard mixed experiences about their customer service wait times. Also, did they charge any fees for doing the direct transfer versus just sending the check?

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Congratulations on your upcoming wedding! I went through a very similar situation two years ago and wanted to share what I learned. The month-by-month eligibility calculation that others have mentioned is absolutely correct, but there's one additional detail that might help you feel even more confident. When you file Form 8962, there's actually a "safe harbor" provision for people whose income changes due to marriage. If your combined income for the year (including the pre-marriage months) is still under 400% of the Federal Poverty Level, your repayment amount is capped even if you technically received more credits than you qualified for. Given that your individual income was $38K and your fiancΓ©'s is $72K, your combined annual income of around $110K should still be well under the 400% FPL threshold for a married couple (which is about $140K for 2024). This means even in a worst-case scenario, any repayment would be limited. Also, definitely take advantage of that employer insurance option starting in December. Most employer plans have better coverage anyway, and it eliminates any uncertainty about marketplace calculations for the rest of the year. Don't let tax stress dampen your wedding joy - you're going to be just fine!

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Sarah Ali

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This is exactly the kind of detailed information I was hoping to find! The safe harbor provision you mentioned is something I hadn't heard about before - that's incredibly reassuring to know there are caps on repayment even if something goes wrong with the calculations. Your point about the 400% FPL threshold is really helpful too. I was so focused on worrying about losing eligibility that I didn't even think about the repayment limitations. Knowing that our combined income should still be well under that threshold makes me feel so much more confident about proceeding with our November wedding. Thank you for sharing your experience and congratulations on getting through your own similar situation successfully! It's so helpful to hear from someone who actually went through this process.

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Summer Green

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I'm dealing with a very similar situation - getting married in December and have been receiving Premium Tax Credits all year. Reading through everyone's responses has been incredibly helpful, especially learning about the month-by-month eligibility calculation. One thing I wanted to add that might help others: make sure to keep detailed records of when you actually get married versus when you update various systems. I've been told by a tax preparer that the IRS goes by your actual marriage date for the calculations, not when you updated your marketplace account or employer benefits. Also, for anyone in this situation, I found it helpful to request a projected 1095-A from the marketplace before the end of the year. This shows you exactly how much in Premium Tax Credits you've received so far and helps you estimate what the impact will be for those final months as a married couple. The advice about maximizing 401k contributions for the last couple months is brilliant - I hadn't thought of that strategy but it makes perfect sense for lowering your MAGI during the married filing period. Thanks to everyone who shared their experiences here. It's so reassuring to know this is a common situation with clear solutions rather than the tax disaster I was imagining!

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This is such a comprehensive summary of all the key points! I'm also getting married later this year and was panicking about the Premium Tax Credit situation until I found this thread. The idea of requesting a projected 1095-A before year-end is genius - I had no idea that was even possible. Your point about keeping records of actual marriage date versus system updates is really important too. I can definitely see how there could be confusion if someone updates their marketplace account weeks before or after the actual wedding date. One question for you or anyone else who's been through this - when you say "detailed records," what specific documentation should we be keeping? Obviously the marriage certificate, but are there other documents that would be helpful to have organized before tax season? Thanks for sharing your experience and adding those practical tips! It's amazing how much more manageable this all seems when you have the right information and hear from people who've actually navigated it successfully.

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Sara Unger

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Something nobody mentioned yet - make sure you're filing the correct year forms for your late 2023 return! The IRS won't accept current year forms for prior year filings. You need to use the actual 2023 tax forms, which you can download from the IRS website. And if you mail it, write "2023 Form 1040" in big letters at the top so it gets routed correctly.

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This is super important advice! I once filed a late return using the wrong year's forms and it caused all kinds of headaches. The IRS actually returned everything to me and I had to start over. OP should definitely make sure they're using 2023 forms for the 2023 return.

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Laura Lopez

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Don't beat yourself up too much about this - it happens to more people than you'd think! I went through something similar a couple years ago and it all worked out fine in the end. One thing I'd add to the great advice already given: when you mail your 2023 return, consider including a cover letter explaining that this is a late filing for tax year 2023. It can help the IRS processors route it correctly and understand why it's being filed now. Also, make copies of everything before you send it - keep a complete record of what you submitted and when. For your 2024 return, once it's accepted (which it should be with the $0 AGI), you can actually check the status of both returns separately on the IRS "Where's My Refund" tool. Your 2024 refund will likely come much faster since it was e-filed, while the 2023 refund will take longer due to paper processing. The good news is that $4,180 total in refunds is definitely worth the hassle of sorting this out! And you're well within the 3-year window for claiming your 2023 refund, so no money is lost. Just be patient with the process - the IRS is slow but they'll get it sorted eventually.

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Oscar O'Neil

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This is really reassuring to hear from someone who's been through it! I'm definitely going to include a cover letter with my 2023 return - that's a great tip I hadn't thought of. The idea of being able to track both returns separately is also helpful to know. I've been so stressed about this whole situation, but reading everyone's responses here is making me feel like I can actually handle this mess I created. Thank you for the encouragement about the timeline too - knowing I'm still well within the 3-year window takes some pressure off.

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