DEO only paid one week from December - what happened to my Sep-Nov backpay?

This actually happens more often than you'd think. DEO processes claims in batches, and sometimes they'll process recent weeks before going back to process earlier weeks. The good news is that if you've been found eligible and they paid one week, you should eventually receive payment for all eligible weeks you've claimed properly. But you need to check if all those weeks are showing as 'payable' or if there's any pending issues on your account that might be holding up the earlier payments.

i had the EXACT same thing happen to me!!! filed in august, got paid ONE random week from november, then nothing for months. turns out i had an unresolved issue from my employer that needed to be addressed. did u check the 'determination status' page? it might show pending issues there that aren't visible on the main page

What you're experiencing is called a 'partial approval' - when they process one week but have other weeks on hold for various reasons. Here's what you need to do: 1. Go to your CONNECT account and click on 'Determination, Pending Issue and Decision Summary' under the Determination Status section 2. Look for any items marked as 'pending' or 'adjudication' 3. Check your Inbox in CONNECT for any fact-finding questionnaires they might have sent 4. If you see any pending adjudication issues, you NEED to speak with a claims specialist to resolve them The system is incredibly frustrating because they'll often process one test week to see if payment works, then hold the rest until all issues are resolved. But you should definitely get backpay once resolved, as long as you claimed all weeks properly.

When I had this exact problem last year, I spent WEEKS trying to get through on the phone with absolutely no luck. Then someone told me about Claimyr - it's a service that helps you get through to a DEO agent without waiting for hours. I was skeptical but desperate, so I tried it and got through to a live agent in about 20 minutes. The agent was able to look at my file and release all my pending payments once I explained the situation. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj and their website is claimyr.com - seriously saved me when I was about to give up entirely on getting my backpay.

dont waste ur $ on extra services. just keep calling DEO the normal way. u'll get thru eventually. i had to wait 5 months for my backpay but they finaly paid it all at once. the system is slow but it works.

Have you tried reaching out to your state representative's office? I was stuck in a similar situation and sent an email to my local rep. Their office contacted DEO on my behalf and things started moving within a week. Worth a shot!

Just to be clear about your specific situation - if you have a 'separation issue' pending adjudication, it means DEO is determining whether you're eligible based on how your employment ended. Your employer probably contested your unemployment claim or there's conflicting information they need to resolve. This is actually good news in a way, because once resolved in your favor, you should receive ALL backpay for all weeks you properly claimed. But it won't resolve itself - you absolutely need to speak with someone. In the meantime, keep claiming your weeks as scheduled (Feb 4th) so you don't miss any future payments. The worst thing would be to miss claiming future weeks while you're trying to resolve the past ones.

DEO IS A COMPLETE DISASTER!!!! They did the SAME THING to me and thousands of others. They deliberately make it impossible to reach them so people eventually give up. I had to file a complaint with the Inspector General's office before I got my backpay from 2024. THE SYSTEM IS BROKEN BY DESIGN!!!!

UPDATE: I tried both suggestions! Called my state representative's office AND used Claimyr to get through to DEO. Figured I'd attack this from both angles. Got through to DEO first - the agent confirmed I have a separation issue where my employer didn't respond to their inquiry about my layoff. The agent sent a follow-up request to my employer and escalated my case. She said once that's resolved (hopefully within 2 weeks), all my eligible back weeks should process for payment! Thank you all for the help - will update again when/if I get my backpay!