CONNECT login page loop issue - anyone else getting kicked back constantly?

YES!!! OMG I thought it was just me!!! Been dealing with this nonsense since Tuesday!!! Every time I click to see my claim status it loops me back to login, I put in my info AGAIN, then loops AGAIN!!! SO FRUSTRATING!!! I've tried on my phone, laptop, even my kid's computer. Same stupid problem everywhere.

This is a known issue with CONNECT right now. The DEO system does maintenance on Wednesday nights, but something went wrong with their last update. Several things to try: 1. Try early morning (5-6am) or late night (after 11pm) when system load is lower 2. Try using Microsoft Edge browser in InPrivate mode (worked for me) 3. Make sure you're not using a VPN 4. Try the mobile site instead of desktop version If none of those work, you might need to call and have an agent submit your claim weeks for you. Your claim weeks won't be penalized if it's a known system issue.

My cousin had this same issue last month. He said he had to wait like 2 days and then it started working again. Something about server problems they were having?

So I finally got through to someone at DEO yesterday after trying for THREE HOURS. They said they're aware of the login loop issue and their tech team is working on it. No ETA though. The agent was able to file my weeks over the phone, so at least I didn't miss my reporting period. They told me anyone experiencing this should call.

I had this exact problem last week. After talking with DEO, here's what I learned: 1. The login loop is happening because of authentication token issues on their new security update 2. It's affecting people randomly, not everyone at once 3. They ARE working on it, but no official timeline In the meantime, if you need to claim weeks urgently, definitely call. I know the phones are impossible, but I used Claimyr (claimyr.com) to get through - they have a service that connects you with a DEO agent without the wait. There's a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj I was skeptical but it actually worked and I got through to a rep who processed my weeks over the phone. Just mentioning since your deadline is tomorrow.

The agent I spoke with said they're hoping to have it resolved "within the next 48-72 hours" but wouldn't commit to a firm timeline. She said they're prioritizing fixing it because so many people are affected. One other thing she mentioned - if you're in claiming week countdown (like you mentioned with your deadline tomorrow), they are aware and making accommodations for people who couldn't file due to the system issue.

i had this problem too but mine fixed itself when i waited a few hours then tried again. maybe just a glitch?

This is EXACTLY why I hate DEO!!! Every time they do an "update" something breaks! Remember last year when they updated the work search screens and then nobody could enter job contacts for 3 weeks?? Or when they "fixed" the payment system and payments were delayed by 10 days? They NEVER test anything properly before launching it. And who suffers? US! People who depend on these benefits to survive! I'm so sick of their incompetence!

Just to update everyone - DEO just posted on their Twitter account that they're aware of the login issue and expect it to be resolved by tomorrow morning. They said anyone with claim weeks due during the outage will get an automatic 7-day extension on their filing deadline, and those extensions should appear in accounts within 48 hours after the system is fixed.

UPDATE: It's working for me now!! Just logged in successfully without getting kicked back to the login page. Try again everyone!

Just wanted to add my experience for anyone still having issues - I was stuck in the login loop for about 18 hours straight. What finally worked for me was completely clearing ALL browser data (not just cache), restarting my computer, and then trying to log in using a different network (I used my phone's hotspot instead of my home WiFi). Seems like there might be some IP-based caching issues on their end too. Also, if you're still having problems, document the times you tried to log in - the DEO rep I spoke with said they're keeping records of people affected by this outage for potential benefit extensions.

I've been dealing with this exact same issue since Wednesday morning! So frustrating - I thought maybe it was something wrong with my account specifically. I've tried everything mentioned here: different browsers, clearing cache, different devices, even tried my neighbor's internet connection thinking it might be my ISP. Nothing worked until about an hour ago when I finally got through. For anyone still stuck, what worked for me was using Firefox in private browsing mode AND disabling all browser extensions. I think some ad blockers or security extensions might interfere with their authentication process. Also, I noticed the system seems more stable in the early morning hours (around 6-7 AM) - probably less traffic on their servers then. Really glad DEO is giving extensions for people affected by this. It shouldn't be our responsibility to work around their technical problems, especially when benefits depend on meeting strict deadlines. Hope this gets permanently fixed soon and not just patched temporarily like their usual approach.

This login loop issue is incredibly frustrating and unfortunately seems to be a recurring problem with CONNECT. I experienced something similar about 6 months ago during one of their "system improvements." Back then it took them almost a week to fully resolve it, and like many others have mentioned, they provided zero communication until people started flooding their social media. For anyone still having trouble, here are a few additional things that helped me in the past: - Try logging in from an incognito/private window AND turn off any VPN if you're using one - Sometimes their system gets confused if you have multiple tabs open to the CONNECT site - If you get in but then get kicked out when clicking something, try waiting 30-60 seconds between page clicks (their session management seems buggy) The automatic 7-day extension mentioned by Isabella is definitely a relief, but I'd still recommend calling if you can get through just to have documentation on your account. DEO has a history of "forgetting" about their own extension policies when it comes time to process payments. Really hoping they invest in proper system testing before pushing these updates. We shouldn't have to become IT troubleshooters just to claim our benefits!

I'm dealing with this same login loop nightmare too! Started for me Thursday evening and I've been pulling my hair out ever since. I've tried literally everything mentioned in this thread - different browsers, clearing cache, incognito mode, different devices, even tried from my work computer. Nothing works! I get to the login page, enter my credentials, it accepts them, shows my dashboard for like 2 seconds, then BOOM - right back to login again. It's like being stuck in some kind of digital purgatory. What's really stressing me out is that this is my first time dealing with unemployment benefits, so I wasn't sure if I was doing something wrong or if it was actually a system issue. Reading everyone's experiences here is both reassuring (it's not just me!) and terrifying (DEO has a history of these problems??). I tried calling yesterday but gave up after 2 hours of busy signals. Going to try the early morning approach some of you mentioned, and maybe look into that Claimyr service Omar recommended if I can't get through. Really hoping this gets resolved soon - the stress of not being able to access the system when you depend on these benefits is unreal. Thanks to everyone sharing their experiences and workarounds, this community is a lifesaver!