


Ask the community...
I just went through this process last month. Here's exactly what you need to do: 1) Keep claiming weeks as normal until your benefit year end date, 2) On the day after your benefit year ends, log into CONNECT and there should be a link to file a new claim application, 3) Complete the application honestly including all work history since your original claim, 4) After submission, it will likely go into "pending" status for 1-3 weeks, 5) You may get a fact-finding questionnaire to complete, and 6) Eventually you'll get a determination letter. The process took 18 days for me from application to first payment on my new claim. It's stressful but if you plan ahead financially for that gap period, you'll be okay. And like others said, getting through to DEO before your end date is extremely helpful - they can flag your account for expedited review sometimes.
Yes, they should back-pay you for any eligible weeks during the processing time, as long as you claim them properly. After you submit your new application, you should still be able to claim weeks through CONNECT. Those weeks will stay in pending status until your new claim is approved, then they'll all pay out at once. Just make sure you're diligent about claiming each week on time and documenting your work searches, as they might review those more carefully for the weeks between claims.
Update: I finally got through to DEO this morning! The agent confirmed I'll get the $600 for my one week on the new claim, and they found my missing payment from the last quarter. Apparently it was held up because I had answered a work search question incorrectly (even though work search was waived at that time, go figure). They're releasing both payments now. Thanks everyone for your help! Special thanks to whoever recommended Claimyr - totally worth it to avoid the busy signals and disconnects.
My sister got into the same situation but they never paid her the back $600. Something about the date she returned to work messing up the system. Took her doing a formal appeal!!! What a nightmare this whole system is. Glad you got yours fixed though.
Excellent news! Glad you got it resolved. This is unfortunately very common - the ID.me verification solves one security lock but not necessarily all of them. For future reference for anyone reading, there are actually three different types of security locks that can be placed on DEO accounts:\n\n1. Identity verification lock (solved by ID.me)\n2. Fraud prevention lock (requires agent intervention)\n3. Multiple login attempt lock (automatically clears after 24 hours unless escalated)\n\nSometimes you need all three addressed to fully regain access.
Marcus Marsh
hey at least u got someone on the phone! i been trying for 3 weeks just to talk to anyone at deo lol. my claim has been pending for 6 weeks now
0 coins
Nia Watson
•That's the crazy part - I only got a call back because I contacted the governor's office. Regular DEO phone lines are almost impossible to get through. Have you tried reaching out to your state rep yet? Sounds like that's helping a lot of people.
0 coins
Cedric Chung
Just wanted to follow up - did you get anywhere with this? Did contacting your state representative help? I'm curious because I'm helping my brother who's now in a similar situation (7 weeks in adjudication with no movement).
0 coins
Nia Watson
•Yes! My state rep's office was amazing. They have a staff person who handles DEO cases specifically. I emailed them Tuesday with all my claim info, they contacted DEO Wednesday, and by Friday my claim was assigned to an adjudicator. It was approved Monday and I got my first payment (including all back weeks) on Wednesday. So it took exactly 8 days from contacting my rep to getting paid after sitting for 2+ months with DEO doing nothing. Definitely tell your brother to contact his state representative!
0 coins