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My neighbor had this exact problem last month! The CONNECT system is so confusing sometimes. She said she spent forever trying to figure it out. I think she ended up having to start a whole new claim.
Just to follow up - after you submit your new RA application, expect it to take 2-3 weeks for a determination. If your claim is approved, you'll be able to claim weeks as normal. You might see a message about adjudication if there are any issues with your claim that need manual review. If that happens, keep claiming your weeks while the adjudication process is ongoing. Once resolved, you'll receive any back pay for eligible weeks you've claimed.
ive been on fl unemployment since march and the CONNECT system is GARBAGE!!! breaks all the time, kicks u out randomly, and half the agents dont even know how to fix the problems!!! its like they WANT us to mess up so they can deny benefits!!!
UPDATE: I got it working with the keyboard navigation trick! For anyone else having this issue: use TAB to get to the dropdown, arrow keys to select, and ENTER to confirm. DO NOT use your mouse at all during this process or it jumps to the wrong option again. Now I'm at the work search requirements section. Do I really need to list 5 job contacts for each week? That seems like a lot...
Yes, Florida requires 5 work search activities per week for regular unemployment (though some claimants may qualify for exemptions). Make sure you're keeping detailed records of all job contacts including company name, position, application date, contact method, and follow-ups. DEO randomly audits these and can request proof, so don't just make them up. Glad you got past the technical glitch!
Adding to what others have said - when you get on PEUC, your benefit amount stays exactly the same as your regular unemployment. The PEUC extension lasts for 13 weeks or until the program ends (currently scheduled for December 2025), whichever comes first. After PEUC runs out, there's another extension called Extended Benefits (EB) that could give you even more weeks depending on Florida's unemployment rate at that time. But one step at a time - focus on making sure you get on PEUC first when your balance runs low.
One more thing to keep in mind - you still need to claim your weeks on your regular schedule even during that gap period between your balance hitting zero and PEUC kicking in. If you don't, you might not get backpay for those weeks. The system won't let you request payment (since you have no balance), but there should be an option to report/claim your weeks anyway. Keep documenting your work searches too (5 per week) during this transition time.
UPDATE: After using the Claimyr service someone mentioned above AND contacting my state rep, my account was unlocked this morning! The DEO agent I spoke with said it was locked because my ID.me verification hadn't properly linked to my CONNECT account, even though ID.me showed successful. Just wanted to update in case anyone else is dealing with this same issue. Thank you everyone for your help and support!
Fiona Sand
Update: I managed to download my 1099-G using the desktop version on my phone like you all suggested! For anyone else struggling, when you request desktop mode in your browser settings it makes a HUGE difference. The mobile version is completely useless but the desktop version shows all the menu options. Found my form under Claimant Services > View and Maintain Account Information > Income Tax Withholding > View 1099G. Thanks everyone for your help!
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Mohammad Khaled
•Thanks for sharing! The DEO website is SUCH a mess. They should just create a proper mobile app already instead of that ancient system. It's 2025 for crying out loud!!!
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Alina Rosenthal
Glad you got it working! Just a heads-up for everyone: make sure the mailing address in your CONNECT account is current. DEO won't forward 1099-G forms to a new address for privacy reasons, so if you've moved recently, your form might get returned to them. You can update your address through your CONNECT account under the personal information section.
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Finnegan Gunn
•good point. moved last oct and almost forgot to update my address. thx for reminder
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