UPDATE: I finally got through to DEO! I used Claimyr this morning and it connected me to an agent within 20 minutes. You were right @profile1 - there was a quarterly review flag on my account plus a security issue from too many login attempts. The agent removed both holds and helped me claim my missed weeks over the phone. My account is working again! Thank you everyone for the advice.

good 2 hear! thx for updating us. gonna try the same thing tomorrow

Wow, what a journey! I'm dealing with the exact same situation right now - filed 3 weeks ago and stuck on pending with no way to reach anyone. Reading through all these responses has been so helpful, especially the PIN reset trick and alternative number suggestions. It's honestly ridiculous that we have to jump through all these hoops just to get basic information about our own claims. The fact that employers can just ignore DEO requests and leave us hanging is infuriating. I'm definitely going to try calling first thing tomorrow morning using the strategies mentioned here. Thanks for sharing your experience and keeping us updated - it gives me hope that there's actually a way through this mess!

I've been following this thread and I'm so relieved to see you got through, Yara! I'm currently in week 4 of pending status myself and was starting to panic. The employer verification issue makes total sense - my former company is notoriously slow with paperwork. For anyone else still stuck, I want to add that I've had some luck getting through using the 833-FL-APPLY number around 12:30 PM (right after lunch). Seems like there's a small window where call volume drops slightly. Also, if you do get through to an agent, ask them to make notes on your account about the call - sometimes this helps with follow-up calls. The system is absolutely broken, but threads like this prove we can help each other navigate it. Thanks to everyone sharing their experiences and strategies!

Congrats on getting it resolved! This is such a perfect example of why the DEO system is so frustrating - your verification was actually completed but their system couldn't properly sync it. It's ridiculous that we have to jump through all these hoops and use third-party services just to access our own benefits. For anyone else reading this thread who might be dealing with similar issues, it sounds like the key takeaways are: 1. Try the email addresses that @Mateo Sanchez provided first 2. If that doesn't work, contact your state rep 3. As a last resort, the Claimyr service seems to actually work for getting through to a human The fact that you had to pay a service to talk to your own state's unemployment office is honestly insane, but I'm glad you got your money! Hope that car payment gets sorted 🙏

This whole thread is a perfect case study in how broken the DEO system really is. The fact that @Nia Harris had to go through weeks of stress and try multiple workarounds just to access her final $340 payment is absolutely unacceptable. What really gets me is that the system KNEW her verification was complete - it was just stuck in some limbo status that only a human agent could manually override. This suggests the problem isn't with people not completing verification properly, but with DEO's backend systems failing to communicate with each other. I've been helping people with unemployment issues for over a year now, and the pattern is always the same: automated emails that promise resolution but don't deliver, phone systems designed to discourage calling, and verification processes that work but don't properly sync. It's like they've designed every possible barrier to make people give up on their rightful benefits. Really glad you got it sorted @Nia Harris, but it shouldn't take a village and paid services just to access unemployment benefits. The state needs to do better.

Update: I finally got through to DEO this morning after trying for hours! Turns out there was an issue with my employment separation reason. My employer had coded it as "quit" instead of "layoff due to lack of work" which triggered the adjudication. The agent was able to update it after I explained the situation and provided the layoff letter. She said my payments should be released within 48-72 hours. Fingers crossed! Thanks everyone for your help and suggestions. This whole process has been so stressful.

Congrats on getting through and finding out what the issue was! That's such a relief. The employer coding error is unfortunately pretty common - I've seen this happen to several people where the company accidentally marks "voluntary quit" instead of "layoff" or "reduction in force." For anyone else reading this who might be in a similar situation, this is a perfect example of why it's so important to keep all your separation paperwork (layoff letters, WARN notices, etc.) and be prepared to provide them to DEO if needed. Emma's case shows how one simple coding error can hold up benefits for weeks. Hope your payments come through quickly now! Keep us posted on when they actually hit your account.

ive been on unemployment 3 times in florida and deo has never called me once for anything ever. everything was always through connect or mail

This is definitely a scam - you made the right call hanging up! I work in fraud prevention and these scammers have gotten really sophisticated. They're targeting unemployment claimants specifically because they know people are anxious about their benefits and might give up info without thinking. A few red flags from your description: - Miami area code (DEO calls from official numbers) - Immediately asking for FULL SSN (they already have this) - No proper identification or claim reference Real DEO calls would reference your specific claim number, the rep would give their name/ID, and they'd never ask for your complete social. If you're ever unsure, just tell them you'll call back through official channels - legitimate reps will understand and encourage this! Keep an eye on your CONNECT messages for any real communication needs.