UPDATE: I finally got through to DEO! I actually tried two approaches at once - I emailed my state representative yesterday AND used the Claimyr service this morning. Not sure which one made the difference, but a DEO agent called me back about 2 hours after I used Claimyr. They confirmed there was a "security flag" on my account that needed manual removal even though my ID.me was successful. The agent fixed it while I was on the phone with them and I was able to log in right away. So relieved! They also backdated my claim weeks since I couldn't access the system to claim them. Just wanted to update in case anyone else has the same problem. Don't give up!

Congratulations on getting it resolved! Your experience really highlights how broken the DEO system is - the fact that you had to use multiple workarounds just to get a basic account issue fixed is ridiculous. But I'm glad the combination of contacting your state rep and using Claimyr worked out. For anyone else still struggling with this issue, it sounds like the key takeaway is that ID.me verification doesn't automatically unlock your CONNECT account - there's a separate "security flag" that DEO has to manually remove. This explains why so many people get stuck in limbo even after successful verification. Thanks for updating us with what worked - these success stories give the rest of us hope when dealing with this nightmare system!

FINAL UPDATE: My account is finally unlocked! The phone option that @helpful_guidance suggested worked. I got through this morning, they confirmed they could see my ID.me verification was complete, and unlocked my account while I was on the phone. I was able to log in immediately after hanging up. For anyone else with this issue: 1. Call 833-FL-APPLY 2. Use option 5, then 7, then 2 3. Be prepared with your claimant ID and verification date Thank you everyone for all your help! This community is amazing.

So glad you got it resolved! This is such a helpful thread - I'm bookmarking it because I know I'll probably need these tips at some point. The fact that DEO's systems don't automatically sync after ID.me verification is absolutely ridiculous. It's 2025 and we're still dealing with government systems that can't talk to each other properly. For anyone else reading this thread, definitely try that phone tree option (833-FL-APPLY, then 5-7-2) first since it worked for the original poster. If that doesn't work, the email addresses people shared seem to be the next best option. Don't give up - your benefits are worth fighting for even though they make the process unnecessarily difficult!

Glad to see you got it figured out! For anyone else reading this thread with similar issues - always check your Determination Status for each week in question. The CONNECT system applies all these formulas automatically but does a terrible job showing the math. Always report your income accurately, and remember that even small amounts of earnings will reduce your weekly benefit once you cross that 25% threshold.

I went through something similar last year after my appeal win. The key thing to remember is that even though you won your appeal, the partial earnings formula still applies to any weeks where you worked. DEO doesn't "pause" those calculations just because there was an appeal - they process everything based on what you reported for income during those weeks. Since you mentioned working about 12 hours at $9/hr, that puts you right around the threshold where significant reductions kick in. The good news is that this means the system is actually working correctly in your case, even though it's frustrating that they don't explain it clearly upfront. One tip for the future - if you're working part-time while claiming, try to keep your weekly earnings under that 25% threshold ($31.25 in your case) to avoid the dollar-for-dollar reduction. Sometimes it's better to work fewer hours rather than cross into that reduction zone.

UPDATE: Wanted to share what worked for me in case anyone else has this problem! I couldn't get through on the regular phone line after multiple attempts, so I ended up using Claimyr (thanks for that tip). Got connected to a DEO agent who helped me request my 1099-G and confirmed my withholding amount. They're mailing it to my Nevada address and also emailed me a copy that I can use for filing right away. Such a relief! Thanks everyone for your help with this nightmare situation.

So glad to see you got this resolved! I went through something similar when I moved from Florida to Texas last year. The key thing I learned is to update your address with DEO BEFORE you move if possible, but obviously that ship has sailed for you. For anyone else reading this - if you're planning to move out of state while collecting or recently finished collecting FL unemployment, call DEO ahead of time to update your address in their system. It makes getting tax documents SO much easier. The mail forwarding suggestion is also solid - I wish I had thought of that! Hope your tax filing goes smoothly from here.

Good news: just saw you found out it's in adjudication for separation verification. That's actually fixable! Call the employer verification department directly at 877-846-8770 instead of the main DEO line. They're typically less busy. Tell them you need to verify if your former employer has responded to the separation verification request. Sometimes employers don't respond, which causes delays. If it's been over 10 days since they contacted your employer, ask for them to escalate it for non-response.

I went through something very similar last year and know how hopeless it feels. A few additional tips that helped me: 1) Document EVERYTHING - screenshot your claim status daily, keep records of all calls/times you tried calling. This helped when I finally got through. 2) If you're on Facebook, join the "Florida Unemployment Help" group - they post daily updates about which DEO numbers are working and share real-time tips. 3) For immediate food help, check if your area has a Feeding Tampa Bay or similar food bank - they often have emergency boxes available same-day. 4) Contact your local 211 office AND your county's emergency services department - many counties have rapid response funds for people facing eviction. Don't give up - I know it's torture but your benefits ARE coming. The system is broken but you will get through this.