3+ hours on hold with DEO - what's your record? Ready to camp out for 48hrs

My personal record was 5 hours and 42 minutes last month trying to resolve an adjudication issue. The sad part? When someone finally answered, they transferred me to another department and I got disconnected. I literally cried. But I found a service called Claimyr (claimyr.com) that will keep dialing and get you in the front of the DEO's call queue. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. It got me through to someone in about 30 minutes instead of half a day on hold. Saved my sanity during my adjudication nightmare.

lol good luck with that 48 hour hold plan. i gave up after 4 hours yesterday. floirda unemployment system is just trash. been there since 2013 tbh

Here's what I can tell you from experience working with the DEO system: after 5pm, there's almost no chance of getting through to an agent. Their call center officially closes at 7:30pm, but agents stop taking new calls around 5pm to clear the queue. Your best bet is calling exactly at 7:30am when they open. Also, if your claim is pending for 4 weeks, you likely have an adjudication issue that requires a specialist. Regular call center agents often can't help with those. You might want to try contacting your state representative's office. They have dedicated channels to DEO and can sometimes expedite claims with legitimate issues.

My record was 6 hours and 33 minutes back in October. The agent who finally answered was actually super helpful and fixed my CONNECT login issue on the spot. Some advice: have ALL your documentation ready (claim ID, SSN, employment history, any determination letters), use the bathroom before settling in for a long hold, and keep detailed notes of who you speak with and what they say. Specifically ask for a ticket/reference number for your call. If your issue is account-related, sometimes the ID.me verification team can help faster than general customer service. And definitely look into your Florida state representative's office - mine helped unstick my claim after 8 weeks in adjudication purgatory last fall.

6 HOURS! That's how long I waited last Tuesday. SIX!!!! And then they told me they couldn't help with my issue because it was a "technical error" that needed to be escalated!!!! I've been on unemployment 3 times in Florida and each time it's WORSE than before. The whole system is designed to make people give up. That's their strategy.

I waited 3 hours and then my phone died lol

I've tried Claimyr twice now and both times got through to a DEO agent in under an hour. Worth it instead of spending literally the entire day on hold. I know how frustrating this is - I was about to lose my apartment waiting for my claim to move from pending to active.

Quick update on DEO hold times: Per their latest operations report, their current average hold time is 2 hours and 47 minutes, with peak times seeing 4+ hour waits. They're supposedly adding staff, but the training period is 6-8 weeks before agents can handle complex claim issues. If your claim is stuck in adjudication, calling repeatedly won't necessarily help - those issues follow a specific workflow and timeline. However, if you've been waiting more than 3 weeks, requesting an expedited review through your state representative is your best option. Be sure you're still claiming weeks on schedule, even while your claim is pending.

UPDATE: I GOT THROUGH!!!! Total wait time: 5 hours and 52 minutes. The agent was actually super nice (surprising after all this). My issue was an employer contestation that hadn't been properly processed. She said she expedited it and my claim should be resolved in 48-72 hours. I'm not celebrating yet, but at least I know what's happening now. For anyone still struggling - stay strong and keep trying. And definitely contact your state rep's office too, I'm doing that tomorrow as backup.