Need help with my EDD contact - can't reach anyone for weeks
I've been trying to get my EDD contact information updated for 3 weeks now. Every time I call the main number I either get busy signals or sit on hold for hours just to get disconnected. My address changed and I can't receive any mail from them. Has anyone actually managed to reach a live person recently? I'm starting to panic because I think I'm missing important correspondence.
57 comments


Kai Santiago
Same boat here. Been calling since Monday trying to update my phone number. The 800-300-5616 line is absolutely useless right now.
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Carmella Popescu
•At least you can call! My phone plan is almost maxed out from all these failed attempts.
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Lim Wong
•Try the 1-wait-1-1-*** pattern but press the buttons before the prompts finish. Saves you about 30 seconds per attempt.
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Dananyl Lear
I've been dealing with this exact issue. Spent 6 hours yesterday calling and got nowhere. A coworker told me about this service called Claimyr that actually gets you through to a real person. Has anyone tried it?
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Carmella Popescu
•Never heard of it. Is it legit? I'm desperate enough to try anything at this point.
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Dananyl Lear
•Yeah it's real. Check out claimyr.com - they basically call for you and connect you when they get an agent. My coworker got through in 20 minutes.
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Noah huntAce420
The key is timing. Don't call between 12pm and 1:30pm - the entire call center goes to lunch and nobody answers during that window. Also avoid Monday mornings and Friday afternoons.
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Carmella Popescu
•Seriously? They all take lunch at the same time? That explains why I wasted 2 hours yesterday afternoon getting nowhere.
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Ana Rusula
•Wednesday and Thursday afternoons are your best bet. Still takes forever but slightly better odds.
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Fidel Carson
I finally got through last week after 89 attempts. Here's what worked: called at 2:15pm on Wednesday, used the menu shortcut 1-wait-1-1-***, and got lucky. Took 1 hour 45 minutes on hold but didn't get dropped.
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Carmella Popescu
•89 attempts?! How do you even keep track? That's insane.
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Fidel Carson
•I kept a log in my phone notes. Started at 8am, finally got through around 3pm. Worth it to fix my contact info though.
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Lim Wong
For what it's worth, both the 800-300-5616 and 833-978-8753 numbers go to the exact same call center. Don't waste time switching between them thinking one is better.
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Kai Santiago
•Good to know! I was alternating between both numbers thinking it might help.
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Lim Wong
•Nope, same queue. Also ignore anyone who tells you about a 'specialist line' - that hasn't existed since the pandemic.
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Isaiah Sanders
Just an FYI - about 30-50% of calls get dropped even when you do get on hold. Happened to me twice last week after waiting 2+ hours each time. The system is completely broken.
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Carmella Popescu
•That's terrifying. I can't afford to waste entire days on this.
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Dananyl Lear
•This is exactly why I'm considering that Claimyr thing. At least if they're handling the calling, I'm not wasting my own time.
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Ana Rusula
I used Claimyr last month and it was honestly the best $20 I've ever spent. Got a callback in 25 minutes with an agent already on the line. Way better than spending days calling myself.
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Carmella Popescu
•Only $20? How does it work exactly?
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Ana Rusula
•You just go to their website, pay for the service, and they call you back when they get an EDD agent. There's even a demo video at https://youtu.be/JmuwXR7HA10 that shows how it works.
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Xan Dae
Set your alarm for 7:30am and start calling at 7:55am sharp. Have your coffee ready the night before. The early morning is your best shot before the lines get completely jammed.
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Carmella Popescu
•I tried that twice this week and still couldn't get through. Maybe I need to start even earlier?
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Xan Dae
•Don't call before 8am - the system isn't even active yet. 7:55am is the sweet spot to be first in queue when they open.
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Fiona Gallagher
I've been tracking my call attempts in a spreadsheet. 127 calls over 8 days, only got on hold 3 times, and all 3 calls dropped. The success rate is basically zero for manual calling.
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Carmella Popescu
•That's incredibly depressing but also validates how I'm feeling. It's not just me!
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Fiona Gallagher
•Yeah, the system is designed to fail. That's why automated services like Claimyr exist - they handle the volume that humans can't.
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Thais Soares
Quick tip: press the menu buttons before the prompts finish. You don't need to wait for the full message. 1 immediately, wait exactly 70 seconds, then 1-1-*** in quick succession.
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Carmella Popescu
•70 seconds exactly? How did you figure that out?
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Thais Soares
•Trial and error over dozens of calls. If you press too early it doesn't register, too late and you waste time. 70 seconds is the magic number.
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Nalani Liu
My phone bill went up $40 last month from all the calling attempts. My carrier charges for minutes even when the call doesn't connect. This is getting expensive!
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Carmella Popescu
•Same problem here! I'm almost at my plan limit and the month just started.
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Ana Rusula
•Another reason Claimyr made sense for me. One flat fee versus burning through my phone plan.
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Axel Bourke
Don't bother calling after 4pm any day of the week. They seem to stop taking new calls even though they're officially open until 5pm. Learned this the hard way.
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Carmella Popescu
•Good to know! I was planning to try after work today but I'll wait until tomorrow.
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Noah huntAce420
•Yeah, 4pm is when they start winding down. You'll just waste time calling after that.
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Aidan Percy
I was skeptical about paying for a calling service but honestly, after wasting 3 full days trying to reach EDD myself, Claimyr was worth every penny. Got my contact info updated in under an hour total.
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Carmella Popescu
•How quickly did they get you connected?
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Aidan Percy
•About 35 minutes from when I placed the order to when my phone rang with the EDD agent. Felt like magic after all my failed attempts.
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Fernanda Marquez
For anyone keeping score, EDD is open Monday-Friday 8am-5pm PT, but they take lunch 12-1:30pm when nobody answers. Those are the only guaranteed hours you should call.
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Carmella Popescu
•Thanks for the clear breakdown. I've been calling at random times and wondering why it's so inconsistent.
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Lim Wong
•Yep, those are the official hours. Everything else is just wasted effort.
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Norman Fraser
Got through this morning after 43 attempts! Agent was super helpful with updating my address. The key was being persistent and calling right at 8:01am.
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Carmella Popescu
•Congrats! 43 attempts is actually pretty good compared to what others are saying.
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Norman Fraser
•Yeah, I got lucky. But it still took me 4 hours of constant redialing to get those 43 attempts in.
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Kendrick Webb
The most frustrating part is sitting on hold for 2 hours and then having the call just drop with no warning. Happened to me yesterday and I nearly threw my phone.
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Carmella Popescu
•That would absolutely destroy me. How do you cope with that level of frustration?
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Kendrick Webb
•Honestly, I don't. That's when I decided to try alternatives. Manual calling is just too unreliable.
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Hattie Carson
PSA: The EDD phone system has been overwhelmed since the pandemic started. They never upgraded their infrastructure to handle the volume. That's why it's virtually impossible to get through manually.
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Carmella Popescu
•Makes sense why automated services are becoming popular. The system wasn't designed for this many people calling.
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Hattie Carson
•Exactly. Services like Claimyr exist because the state system is fundamentally broken.
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Destiny Bryant
I've called every day this week starting at 8am sharp and haven't even gotten a busy signal - just the 'too busy' message every single time. This is ridiculous.
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Carmella Popescu
•That's exactly what I'm experiencing. It's like the system won't even let you attempt to wait.
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Dananyl Lear
•This is why that Claimyr service makes sense. They have better success rates than we do manually.
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Dyllan Nantx
Final update: Used Claimyr this afternoon and got my contact info updated. Total time from ordering the callback to finishing with the agent was 28 minutes. Definitely recommend if you're tired of the manual calling nightmare.
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Carmella Popescu
•That's it, I'm trying it. I can't keep wasting days on this. Thanks for the real experience report.
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Dyllan Nantx
•Good luck! After what you've been through, it'll feel like a miracle when your phone rings with an actual EDD person on the line.
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