< Back to California Unemployment

Carmella Popescu

Need help with my EDD contact - can't reach anyone for weeks

I've been trying to get my EDD contact information updated for 3 weeks now. Every time I call the main number I either get busy signals or sit on hold for hours just to get disconnected. My address changed and I can't receive any mail from them. Has anyone actually managed to reach a live person recently? I'm starting to panic because I think I'm missing important correspondence.

Same boat here. Been calling since Monday trying to update my phone number. The 800-300-5616 line is absolutely useless right now.

0 coins

At least you can call! My phone plan is almost maxed out from all these failed attempts.

0 coins

Try the 1-wait-1-1-*** pattern but press the buttons before the prompts finish. Saves you about 30 seconds per attempt.

0 coins

I've been dealing with this exact issue. Spent 6 hours yesterday calling and got nowhere. A coworker told me about this service called Claimyr that actually gets you through to a real person. Has anyone tried it?

0 coins

Never heard of it. Is it legit? I'm desperate enough to try anything at this point.

0 coins

Yeah it's real. Check out claimyr.com - they basically call for you and connect you when they get an agent. My coworker got through in 20 minutes.

0 coins

The key is timing. Don't call between 12pm and 1:30pm - the entire call center goes to lunch and nobody answers during that window. Also avoid Monday mornings and Friday afternoons.

0 coins

Seriously? They all take lunch at the same time? That explains why I wasted 2 hours yesterday afternoon getting nowhere.

0 coins

Wednesday and Thursday afternoons are your best bet. Still takes forever but slightly better odds.

0 coins

I finally got through last week after 89 attempts. Here's what worked: called at 2:15pm on Wednesday, used the menu shortcut 1-wait-1-1-***, and got lucky. Took 1 hour 45 minutes on hold but didn't get dropped.

0 coins

89 attempts?! How do you even keep track? That's insane.

0 coins

I kept a log in my phone notes. Started at 8am, finally got through around 3pm. Worth it to fix my contact info though.

0 coins

For what it's worth, both the 800-300-5616 and 833-978-8753 numbers go to the exact same call center. Don't waste time switching between them thinking one is better.

0 coins

Good to know! I was alternating between both numbers thinking it might help.

0 coins

Nope, same queue. Also ignore anyone who tells you about a 'specialist line' - that hasn't existed since the pandemic.

0 coins

Just an FYI - about 30-50% of calls get dropped even when you do get on hold. Happened to me twice last week after waiting 2+ hours each time. The system is completely broken.

0 coins

That's terrifying. I can't afford to waste entire days on this.

0 coins

This is exactly why I'm considering that Claimyr thing. At least if they're handling the calling, I'm not wasting my own time.

0 coins

I used Claimyr last month and it was honestly the best $20 I've ever spent. Got a callback in 25 minutes with an agent already on the line. Way better than spending days calling myself.

0 coins

Only $20? How does it work exactly?

0 coins

You just go to their website, pay for the service, and they call you back when they get an EDD agent. There's even a demo video at https://youtu.be/JmuwXR7HA10 that shows how it works.

0 coins

Xan Dae

Set your alarm for 7:30am and start calling at 7:55am sharp. Have your coffee ready the night before. The early morning is your best shot before the lines get completely jammed.

0 coins

I tried that twice this week and still couldn't get through. Maybe I need to start even earlier?

0 coins

Xan Dae

Don't call before 8am - the system isn't even active yet. 7:55am is the sweet spot to be first in queue when they open.

0 coins

I've been tracking my call attempts in a spreadsheet. 127 calls over 8 days, only got on hold 3 times, and all 3 calls dropped. The success rate is basically zero for manual calling.

0 coins

That's incredibly depressing but also validates how I'm feeling. It's not just me!

0 coins

Yeah, the system is designed to fail. That's why automated services like Claimyr exist - they handle the volume that humans can't.

0 coins

Quick tip: press the menu buttons before the prompts finish. You don't need to wait for the full message. 1 immediately, wait exactly 70 seconds, then 1-1-*** in quick succession.

0 coins

70 seconds exactly? How did you figure that out?

0 coins

Trial and error over dozens of calls. If you press too early it doesn't register, too late and you waste time. 70 seconds is the magic number.

0 coins

My phone bill went up $40 last month from all the calling attempts. My carrier charges for minutes even when the call doesn't connect. This is getting expensive!

0 coins

Same problem here! I'm almost at my plan limit and the month just started.

0 coins

Another reason Claimyr made sense for me. One flat fee versus burning through my phone plan.

0 coins

Don't bother calling after 4pm any day of the week. They seem to stop taking new calls even though they're officially open until 5pm. Learned this the hard way.

0 coins

Good to know! I was planning to try after work today but I'll wait until tomorrow.

0 coins

Yeah, 4pm is when they start winding down. You'll just waste time calling after that.

0 coins

I was skeptical about paying for a calling service but honestly, after wasting 3 full days trying to reach EDD myself, Claimyr was worth every penny. Got my contact info updated in under an hour total.

0 coins

How quickly did they get you connected?

0 coins

About 35 minutes from when I placed the order to when my phone rang with the EDD agent. Felt like magic after all my failed attempts.

0 coins

For anyone keeping score, EDD is open Monday-Friday 8am-5pm PT, but they take lunch 12-1:30pm when nobody answers. Those are the only guaranteed hours you should call.

0 coins

Thanks for the clear breakdown. I've been calling at random times and wondering why it's so inconsistent.

0 coins

Yep, those are the official hours. Everything else is just wasted effort.

0 coins

Got through this morning after 43 attempts! Agent was super helpful with updating my address. The key was being persistent and calling right at 8:01am.

0 coins

Congrats! 43 attempts is actually pretty good compared to what others are saying.

0 coins

Yeah, I got lucky. But it still took me 4 hours of constant redialing to get those 43 attempts in.

0 coins

The most frustrating part is sitting on hold for 2 hours and then having the call just drop with no warning. Happened to me yesterday and I nearly threw my phone.

0 coins

That would absolutely destroy me. How do you cope with that level of frustration?

0 coins

Honestly, I don't. That's when I decided to try alternatives. Manual calling is just too unreliable.

0 coins

PSA: The EDD phone system has been overwhelmed since the pandemic started. They never upgraded their infrastructure to handle the volume. That's why it's virtually impossible to get through manually.

0 coins

Makes sense why automated services are becoming popular. The system wasn't designed for this many people calling.

0 coins

Exactly. Services like Claimyr exist because the state system is fundamentally broken.

0 coins

I've called every day this week starting at 8am sharp and haven't even gotten a busy signal - just the 'too busy' message every single time. This is ridiculous.

0 coins

That's exactly what I'm experiencing. It's like the system won't even let you attempt to wait.

0 coins

This is why that Claimyr service makes sense. They have better success rates than we do manually.

0 coins

Final update: Used Claimyr this afternoon and got my contact info updated. Total time from ordering the callback to finishing with the agent was 28 minutes. Definitely recommend if you're tired of the manual calling nightmare.

0 coins

That's it, I'm trying it. I can't keep wasting days on this. Thanks for the real experience report.

0 coins

Good luck! After what you've been through, it'll feel like a miracle when your phone rings with an actual EDD person on the line.

0 coins

California Unemployment AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today