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NeonNova

If I quit my job can I get unemployment in California EDD?

So I walked out of my warehouse job two weeks ago. My supervisor had been scheduling me for shifts that conflicted with a medical appointment I had every Thursday, and after three months of this I finally just told them I was done. Now I'm trying to figure out if I even have a shot at benefits. Everything I read online is kind of vague — some places say quitting automatically disqualifies you, other places say there are exceptions. Has anyone actually gone through this with California EDD after quitting? Did you get approved or denied? I honestly don't know if my reason is good enough or if I'm just out of luck.

Quit my retail job last year over unsafe conditions and ended up collecting. The short answer is — it's not automatic either way. EDD looks at your specific reason for leaving and you have to show it was justified. They schedule a phone interview, your employer gets to give their version too, and then EDD makes the call.

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NeonNova

Author

Did you have documentation of the unsafe conditions or did you just explain it verbally during the interview?

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Mostly verbal but I did mention specific dates and incidents. The interviewer asked a lot of follow-up questions so be ready for that.

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How long after the interview did it take before you found out?

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About two and a half weeks before my payments started showing up. The pending weeks cleared all at once.

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Last November my retail hours got slashed to basically nothing and I finally quit rather than wait to get let go. Getting an actual EDD agent on the phone took forever until I tried Claimyr (claimyr.com) — that's what got me on the line with a live agent without spending my whole morning redialing. Their video on reaching a live person at EDD by phone walks you through it: https://youtu.be/JmuwXR7HA10. The agent pulled up my claim and told me my phone interview was already scheduled — the date and time were on the DE 4800 notice EDD mailed me, and also right on my UI Online homepage. She said I needed to be ready to explain exactly why quitting felt like my only option.

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NeonNova

Author

Wait, so the interview date is on a physical notice they mail you AND it shows up in UI Online? I hadn't even looked at my homepage carefully.

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Yeah it's on both. Check your UI Online homepage at https://myedd.edd.ca.gov/ first, that's faster than waiting for mail.

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My DE 4800 came like four days after I applied. Didn't realize the time was also showing online until too late and I missed mine. Had to phone EDD the same day to let them know.

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Here's the thing people get wrong about quitting — EDD doesn't just rubber-stamp denials for anyone who quit. The way it actually works is you have to show your reason for leaving was solid enough that staying would have been unreasonable. Medical scheduling conflicts that your employer kept ignoring could definitely qualify, but you'll want to lay out the whole timeline when they call you.

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NeonNova

Author

So the fact that I complained about the scheduling for three months before leaving actually helps my case?

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Probably yes. It shows you tried to fix it before walking out. Document any texts, emails, anything you said to HR.

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Does it matter if the medical appointments were for something serious vs. something minor?

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EDD doesn't publish a list of what counts as serious enough — they look at the full picture. Having a doctor's note or records showing the appointments were necessary wouldn't hurt.

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My cousin told me quitting for ANY reason means you get denied, that's just not true. EDD has approved plenty of people who quit, I was one of them after leaving a job that kept cutting my pay without notice.

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Yeah that's a myth. The burden is different depending on how you left — for a quit you have to show your reason, for a firing the employer has to show there was misconduct. But quitting doesn't automatically mean no benefits.

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Exactly. My denial came as a Notice of Determination and I actually appealed it and won at the hearing. Took a while but it worked.

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NeonNova

Author

Wait — you got denied first and then appealed and won? How did that work?

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To answer the question above about appeals — if EDD sends you a Notice of Determination that says you're disqualified, there's an Appeal Form DE 1000M included with it. You have 30 calendar days from the mailing date on that notice to send it in. After that an administrative law judge handles a hearing. You can represent yourself, bring a union rep, or hire an attorney. Keep certifying the whole time even during an appeal — EDD can only pay back weeks that you actually certified for.

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That last part about certifying during the appeal is so important. I almost stopped because I figured why bother if I was denied. Glad I kept going.

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NeonNova

Author

How do you certify if you're denied though, does UI Online still let you?

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Yes, keep certifying through UI Online even with a pending denial or during an appeal. The system stays open for that.

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Does the judge actually read everything you submit or is it just the interview?

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Applied after quitting a food service job where my manager kept changing my schedule after I'd already arranged childcare. Got denied the first time. At the appeal hearing I brought my old schedules and text messages showing I'd asked about it repeatedly. The judge actually read all of it. Won on appeal.

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NeonNova

Author

This is really encouraging. Did you need a lawyer for the hearing?

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Nope, represented myself. Just organized my documents chronologically and explained everything calmly.

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How far in advance did you get the Notice of Hearing?

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At least ten days before, came by mail. The notice explains the process pretty clearly actually.

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Can I ask a dumb question — when people say 'certify' what does that actually mean? Is that the same as applying?

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Not the same thing at all. Applying is what you do once to open your claim. Certifying is what you do every two weeks after that to tell EDD you were still unemployed, available to work, and looking. No certification means no payment for those weeks.

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Oh so you have to keep doing it every two weeks, it doesn't just automatically send payments?

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Right, it's every two weeks and you have to actively do it each time — through UI Online, by phone on EDD Tele-Cert, or by mail. It never happens automatically.

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I made the mistake of thinking it was automatic my first time filing. Lost two weeks of payments because I didn't know.

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Something I want to flag about the scheduling conflict situation specifically — it's worth mentioning to EDD during your interview whether you asked your employer to accommodate the medical appointments formally. If you just verbally complained versus actually put something in writing or went to HR, that could matter.

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NeonNova

Author

I did go to HR twice. No emails though, everything was verbal. Should I be worried about that?

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Not necessarily, just be specific about dates and what was said. EDD makes its decision from what you and your employer both say during your interviews.

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HR visit dates are worth writing down before your interview so you can be specific when asked.

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Okay real talk — NOBODY tells you before you quit that you should document everything first. I quit mine over hostile coworker situation and had zero receipts. Lost my appeal too. Write. Everything. Down. Before. You. Leave.

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NeonNova

Author

Ugh, I already quit so it's a little late for that advice but I'll try to piece together what I can remember.

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Look through your texts, your calendar, any emails. Even partial documentation is better than nothing.

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Agreed. Even a note you wrote yourself at the time with dates and what was said can help establish a timeline.

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The CalJOBS registration thing caught me off guard — after I filed I got a notice called the DE 8405 saying I had 21 days to register on CalJOBS and post a resume. I didn't even know that was a thing until payments stopped.

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NeonNova

Author

I had no idea about that either. So I need to do that too even while my claim is being decided?

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Yeah don't wait on it. The DE 8405 gives you a deadline and if you miss it payments can stop.

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CalJOBS is at caljobs.ca.gov — make an account and post a resume before the deadline on that notice. It doesn't take long.

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My EDD paperwork just said to do it but didn't explain why. It's a work registration requirement for most claimants.

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What happens to severance pay if your old job offers it after a quit? Does EDD count it against your benefits?

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Severance paid under a company plan or policy isn't counted as wages for UI purposes, so it doesn't block you from collecting. That said, EDD's rules say you still report it when you certify and EDD makes the final call on how it applies to your specific situation.

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So I should still report it even if it probably won't affect my payments?

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Always report it. The certification asks about it and EDD decides — don't try to decide for them what matters and what doesn't.

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My whole claim got held up because I skipped the CalJOBS step and also didn't verify my identity through ID.me in time. Both things hit my claim at once and nothing moved for almost a month.

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NeonNova

Author

How did you find out that was what was causing it? UI Online just says Pending with no explanation for me.

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Eventually got through to EDD by phone. They told me exactly which issues were open on my claim — the ID verification and the CalJOBS registration were both flagging it. Once I handled both things the pending weeks cleared.

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The ID.me verification is easy to miss if you applied by phone instead of online. You have to create an ID.me account and submit a photo. EDD sends a letter called the DE 1326C if they can't verify you automatically.

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Just filed last week after quitting a data entry job over repetitive stress issues my employer refused to accommodate. Haven't had my phone interview yet. Really anxious reading all this — does everyone who quits get denied first or is it possible to get approved without going through appeals?

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Plenty of people get approved at the initial decision without needing to appeal. It really depends on the specifics of your situation and how the interview goes.

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Your interview is the key moment. Answer every question specifically and honestly. Don't overthink it — just explain what happened, why you tried to fix it first, and why you felt like you had no other choice.

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My interview date and time are on my DE 4800 notice. I'm just really nervous about saying something wrong.

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Tried the live chat from the Help button in UI Online last week to ask about my pending weeks. Got through pretty quickly, agent was helpful. Might be worth trying if you have a quick question and can't get through by phone.

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NeonNova

Author

What hours does the chat work? I keep missing it.

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Monday through Friday, 9 a.m. to 2 p.m. You have to already be logged into UI Online to access it through the Help button.

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Does the chat agent have access to your actual claim information?

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In my experience yes, the agent could see my claim status and tell me which weeks were pending.

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My phone interview last spring — I missed it because I didn't realize the interviewer phones at the exact time printed on the DE 4800 notice, I thought I was supposed to call them. Phoned EDD the same day I missed it and they made a note. EDD went ahead and made a decision based on the info they already had, and I ended up denied. Appealed it and won eventually but it took forever.

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So if you miss the interview you have to phone EDD the same day? Not the next day?

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Same day is what they tell you. The sooner the better. Missing it and then waiting makes everything worse.

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NeonNova

Author

This is good to know. I keep my phone right next to me at the time on the notice now.

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Filing the actual claim right away matters too — the claim starts from the Sunday of the week you apply, not from your last day of work. I waited almost two weeks after quitting before filing and lost those first weeks entirely.

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NeonNova

Author

I filed four days after I quit, so hopefully I didn't lose too much. But the claim still isn't showing anything other than Pending.

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Pending is normal at first especially with a quit, since EDD has to do the interview and make an eligibility decision. Keep certifying every two weeks so those weeks are on record.

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I wish someone had told me to file immediately. Lost my first week just because I waited a few days thinking I needed to line up another job first.

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Quick thing about taxes — my sister told me unemployment benefits aren't taxed so I don't need to worry about it. That's right, isn't it?

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Half right. Benefits are exempt from California state income tax but they are taxable at the federal level. When you certify you can choose to have 10 percent withheld for federal taxes. EDD mails a Form 1099G in January showing what you received.

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Oh wow I didn't know that. So I should probably opt into the withholding?

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Worth doing if you don't want a surprise federal tax bill. You choose it during the certification process.

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My layoff experience vs. a quit is completely different in terms of EDD processing — I was laid off and there was no phone interview at all, just a waiting week and then payments started. Quit situations clearly get way more scrutiny.

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That tracks — when you're laid off there's no question about why you stopped working. A quit or a firing triggers an eligibility question so EDD has to hear from both you and the employer before they can pay.

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Makes sense. Just wanted to give the original poster context that the interview isn't something everyone goes through, it's specific to situations where the reason for leaving is a question.

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NeonNova

Author

It's honestly reassuring to understand why the process is different. Makes it feel less like I'm being treated as suspicious and more like it's just a standard step.

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DE 429Z came in the mail about two weeks after I filed, showing my weekly benefit amount. Hadn't heard of it before and panicked thinking it was a denial. It's not an approval or a denial — it just shows what your claim could pay if EDD decides you qualify. The actual eligibility decision is separate.

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NeonNova

Author

I got mine too and had the same panic moment. So the DE 429Z is just showing the potential amount, not whether I'll actually get it?

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Exactly. If anything on it looks wrong — the weekly amount seems too low, the base period wages look off — you have 30 days from the mailing date to appeal it in writing.

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My DE 429Z showed a weekly benefit amount of $310. Is there a way to check if that's calculated correctly?

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EDD's site has an Unemployment Benefit Calculator that estimates it. The official amount on your DE 429Z is what EDD uses, but the calculator helps you check if it's in the right ballpark.

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The waiting week thing confused me for a long time — my first certification covered two weeks but only one of them paid. Someone explained that the first eligible week is always unpaid, it's just how every claim starts. Doesn't change how much the claim can pay overall, it just means that first week is a waiting week with no payment.

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NeonNova

Author

So I shouldn't panic when I certify for the first time and only see one week paid out of two?

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Nope, that's completely normal. Every claim has that one unpaid week at the start.

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I thought the waiting week was something EDD added as a penalty for quitting specifically, glad to know it's not.

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It applies to everyone regardless of why they stopped working. It's just a standard part of how UI works in California.

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Final thought on the original question — the DE 429Z, the CalJOBS deadline, the phone interview, keeping your phone close at the right time — there are a lot of moving pieces. The employer also gets notified when you file, so be ready for them to give their version of the scheduling conflict to EDD. Having your own clear account of the timeline ready for your interview is probably the most important thing you can do right now.

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NeonNova

Author

I didn't realize the employer gets notified and gives their side. I'll make sure my account is specific and factual.

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EDD phones both sides separately. Your employer's response and yours together are what EDD uses to decide.

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Worth mentioning too that an employer can't just decide to deny your claim — EDD makes that call, not them. The employer just provides information.

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Went through almost this exact quit situation six months ago over ADA accommodation issues at my call center job. Used Claimyr (claimyr.com) to get through to an EDD agent because redialing the main line for two hours straight was getting me nowhere. The agent found that my identity verification through ID.me had already cleared and that my phone interview was the only open item. She walked me through exactly what questions the DE 4800 said would be covered so I could prepare.

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NeonNova

Author

That's really helpful to know an agent can actually walk you through what the DE 4800 questions will cover. I'll check the notice again.

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The notice lists the topics they're likely to ask about. The agent just confirmed which ones applied to my situation specifically.

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Does that service work for general claim status questions too or mainly for getting interview prep info?

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My call was about the interview but the agent also checked my claim status while we were on the line and confirmed which weeks were still pending.

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Went the appeals route last year after a quit denial — medical scheduling kept coming up during the hearing and the judge was pretty thorough about wanting to understand what the medical appointments were for and whether the employer had been given a fair chance to work around them. Having a doctor's note made a real difference.

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NeonNova

Author

How specific did the doctor's note need to be? Did it need to say exactly why you couldn't miss those appointments?

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Mine said the appointments were medically necessary and recurring. It didn't go into personal health details but it confirmed the appointments weren't optional.

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A letter from your doctor confirming the medical necessity — not the diagnosis itself just the scheduling requirement — is usually enough for the judge to take it seriously.

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Payment method question — does it matter if I pick the Money Network debit card versus direct deposit? One faster than the other?

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Neither is officially faster than the other according to EDD. Payments go to the Money Network prepaid debit card by default. If you want direct deposit instead you change it in myEDD — not through some separate site, just your myEDD account settings.

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Okay good to know, I'll set up direct deposit then.

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Payment info updates daily in UI Online and you can also check it on EDD's automated line at 1-866-333-4606, which runs 24 hours. Useful if you're anxious and checking at midnight.

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For anyone still on the fence about filing after a quit — the waiting week still applies, CalJOBS registration still applies, work search requirements still apply. All the regular parts of a UI claim apply even if the eligibility question is still being decided. Don't treat the pending status as a reason to pause the other steps.

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NeonNova

Author

So I should be doing the work search activities and CalJOBS stuff even now while EDD decides?

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Yes. Every week you certify you're confirming you were able to work, available, and looking. Those aren't things you do after you get approved — they're ongoing from the start.

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The work search piece catches people off guard. EDD's pages don't give a specific number of contacts you have to make each week, but keeping your own records of where you've applied is a smart habit.

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Learned this the hard way. Stopped doing anything job search related while waiting for my decision and it caused issues when I certified and had to honestly answer the work search question.

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