Got a new Money Network card but haven't claimed EDD benefits in over a year - should I be concerned?
So I just received a brand new Money Network debit card in the mail yesterday, which totally caught me off guard since I haven't filed for unemployment or received any EDD benefits since March 2024 (found a job after 3 months of being laid off). The card came in that official-looking envelope with the California state seal, so it seems legitimate. There wasn't any letter explaining why I'm getting this card now. I'm concerned because: 1) I definitely haven't applied for any benefits recently 2) My UI Online account doesn't show any new claims when I logged in 3) The last time I collected was over a year ago Is this just some kind of automatic system update where they're issuing new cards to everyone who previously had benefits? Or should I be worried that someone's trying to file a fraudulent claim using my information? Has anyone else randomly received a new card without explanation?
18 comments
Grace Thomas
Omg you need to call EDD right away!! This could be identity theft. Someone might be trying to file a claim with your info. I had something similar happen to my cousin last year and it was a NIGHTMARE to fix. It took him like 6 months to clear everything up.
0 coins
Justin Chang
•That's exactly what I'm worried about. Did your cousin have to file a police report or anything? I've been trying to call EDD but can't get through...
0 coins
Hunter Brighton
they send out new cards every few years even if you havent used it in awhile. mine expired after like 2 yrs and they sent a new one automatically. check the expiration date on your old one, bet its expired or about to
0 coins
Justin Chang
•Actually, that makes sense! I just checked my old card and it expires next month. That's a relief if it's just a routine replacement.
0 coins
Dylan Baskin
There are a few possibilities here: 1. Money Network automatically reissues cards before they expire (typically every 2-3 years) 2. EDD recently switched card providers or updated their card system requiring new cards 3. There could be suspicious activity First, check if your old card is approaching its expiration date. Money Network typically sends replacement cards 30-45 days before expiration. Second, log into UI Online and check your claim history to ensure there are no new claims or payments you didn't initiate. If everything looks normal there, it's likely just a routine replacement. If you see anything suspicious, you should contact both EDD Fraud department and Money Network immediately. The EDD fraud reporting number is 1-800-229-6297 or you can report online at https://edd.ca.gov/en/about_edd/fraud_prevention/
0 coins
Justin Chang
•Thank you for such a detailed answer! I checked UI Online and everything looks normal - no new claims or payments. My old card does expire next month, so that's almost certainly the explanation. I feel much better now.
0 coins
Lauren Wood
this happened to me a few months ago and i freaked out too but it was just cuz my old card was expiring lol. but they really should include a note explaining that!! so annoying
0 coins
Ellie Lopez
I had the same worry when I got a new card last year! If it helps ease your mind, Money Network does automatically send replacement cards about 30-45 days before your current card expires. Here's what I'd recommend: 1. Check your old Money Network card's expiration date (if you still have it) 2. Log into UI Online to verify no unauthorized claims (sounds like you already did this) 3. If you're still concerned, call Money Network directly at 1-866-333-4606 - they can verify if it's just a replacement card If there's any suspicion of fraud, definitely report it to EDD's fraud department. But in my experience and from what others have shared, this is almost always just a routine card replacement that happens automatically.
0 coins
Hunter Brighton
•money network customer service is actually pretty good too. i called them when i was worried about something and they picked up in like 5 min. way better than trying to call EDD lol
0 coins
Chad Winthrope
If you still need to contact EDD to verify everything is okay with your account but can't get through, I recently discovered a service called Claimyr that helped me get through to an EDD representative. They basically place the call for you and notify you when an agent is on the line. Saved me from days of redialing. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In your case though, it does sound like it's just an automatic card replacement before your current one expires. Money Network does this routinely without much explanation, which causes a lot of unnecessary worry!
0 coins
Justin Chang
•Thanks for the suggestion! I'm pretty sure it's just a routine replacement now, but I'll keep Claimyr in mind for future reference. Getting through to EDD is always such a headache.
0 coins
Paige Cantoni
ALWAYS BE CAREFUL with unexpected cards!! Even if it looks official. There are some really sophisticated scams out there these days. I wouldn't activate it until ur 100% sure its legit. Call the number on the BACK OF YOUR OLD CARD (not any papers that came with the new one) to verify. Better safe than sorry!!
0 coins
Ellie Lopez
•This is actually good advice. Always call the number from a verified source (like your old card or the official EDD website) rather than paperwork that came with a new card if you're suspicious.
0 coins
Grace Thomas
Wait I'm confused now. If you already verified in UI Online that there's no new claim, doesn't that mean it can't be fraud? Or can scammers somehow file claims that don't show up in your account? This EDD stuff is so confusing sometimes I swear
0 coins
Dylan Baskin
•You're right to question this. If there's no new claim activity in UI Online, it's highly unlikely to be fraud. When someone files a fraudulent claim using your information, it would appear in your UI Online account. The fact that OP doesn't see any new claims is a strong indication this is just a routine card replacement before expiration.
0 coins
Kylo Ren
just wondering... are you sure it's actually from Money Network? when I got my replacement card it came with a bunch of disclosures and explanations. if yours didn't have any paperwork explaining it was a replacement that seems fishy
0 coins
Justin Chang
•It looks exactly like my old card packaging - same envelope with the CA state seal, same card design. There was some generic paperwork but I might have missed something specific about it being a replacement. I'll double-check the materials again.
0 coins
Ellie Lopez
Just as an update for everyone following this thread - Money Network debit cards typically expire after 3 years. EDD and Money Network automatically send replacement cards about 30-45 days before expiration. They don't always clearly communicate this is happening, which causes confusion. If anyone receives an unexpected Money Network card: 1. Check your old card's expiration date 2. Verify no unauthorized claims in UI Online 3. If still concerned, call Money Network directly at the number on your old card Based on everything the original poster has shared, this appears to be a routine replacement. The timing (card expiring next month) aligns perfectly with their standard replacement schedule.
0 coins