Fast-tracking EDD disability ID verification in person instead of waiting for mail?
I've been waiting 2+ weeks for my disability verification form to arrive in the mail and I'm getting really anxious because my bills are piling up. I filed my SDI claim online 16 days ago, and got an email saying they needed to verify my identity and residency, and that I'd receive something in the mail. Nothing has shown up yet! Has anyone had success just going directly to an EDD office with their ID and proof of residency? I live near the Sacramento office and I'm thinking of just showing up tomorrow morning with my driver's license, passport, utility bills, and lease agreement. Would they be able to verify me on the spot or am I wasting my time? My disability payments won't start until this verification is complete and I'm burning through my savings quickly.
18 comments


Giovanni Colombo
Unfortunately, you can't just walk into an EDD office for SDI identity verification. The Disability Insurance branch specifically requires you to complete the DE 1326C form they mail to you. Unlike regular unemployment, SDI has a different verification process. You need to wait for that form, complete it with the requested documents, and mail it back to the specific address on the form. The verification typically takes 7-10 business days after they receive your documents, and payments can't begin until this step is complete. If it's been more than 10 business days since you filed and you haven't received the form, you should call the SDI office directly. Their number is 1-800-480-3287, but be prepared for long wait times.
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Amara Okafor
•That's really disappointing. I've tried calling that number at least 12 times over the past week and either get a busy signal or the automated message saying they're experiencing high call volume and to try again later. Never even get put in a queue! Is there ANY other way to speed this up? I'm worried my form got lost in the mail...
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Fatima Al-Qasimi
i had sorta the same prob last month my form never came after like 3 wks. ended up having to call and request they send another one. the whole process took forever. so annoying!!!
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Amara Okafor
•Oh no, that's exactly what I'm afraid of! How did you actually manage to get through on the phone? Did you have to call at a certain time of day?
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StarStrider
They're SO backed up right now with disability claims. My sister works for EDD (not disability side though) and says they're like 3-4 weeks behind on processing right now. Something about a new system upgrade causing delays.
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Dylan Campbell
•That's RIDICULOUS!!! Why do they always do "system upgrades" that make everything WORSE?? I swear they do this crap on purpose. The whole system is designed to make people give up. I waited 6 weeks for my disability to start last year and nearly got evicted. EDD is a complete JOKE.
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Sofia Torres
You're running into a common misunderstanding about EDD services. Disability Insurance (SDI) and Unemployment Insurance (UI) use completely different systems and offices, even though they're both under the EDD umbrella. The physical EDD offices you're thinking of primarily handle unemployment issues, not disability claims. SDI is handled entirely through their central office in Sacramento, and all verification must go through their mail process using the specific forms they send you. If you're having trouble getting through on the SDI phone line (which is notorious for being hard to reach), I'd recommend using Claimyr to connect with an agent. It's a service that automates the calling process and gets you through to a representative without the constant redialing. I used it when my disability claim was stuck, and they got me connected in about 20 minutes. You can check them out at claimyr.com and there's a video demo showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you get an agent on the phone, they can verify if your form was sent out and request a new one be mailed if needed. They can also check if there are any other issues with your claim that might be causing delays.
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Amara Okafor
•Thank you for explaining the difference! I didn't realize they were completely separate systems. That service sounds like exactly what I need right now - I'll check out that video. Has anyone else used this Claimyr thing? I'm desperate enough to try anything at this point.
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Dmitry Sokolov
i used claimyr last month when i was havin the same issue with sdi verification. totally worth it, got through to someone in like 25 mins after trying for days on my own. they helped me figure out they had sent my form to an old address even tho i updated it online!
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Amara Okafor
•That's really helpful to know, thanks! I'm going to try it tomorrow morning. I'm wondering if they sent my form to my old address too since I moved about 4 months ago.
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Ava Martinez
One thing you might try is submitting a change of address form to USPS if you haven't already. That way, if the form was sent to your old address, it might get forwarded to you. Also, if you have an SDI Online account, check your messages/inbox there. Sometimes they send notifications that don't make it to your email. And just to set expectations - even after they receive your verification documents, it typically takes 7-10 business days for them to process and approve before payments start. So factor that additional time into your financial planning. If you're really in a bind, you might want to look into emergency assistance programs in your county while waiting for SDI to kick in.
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Amara Okafor
•I've checked my SDI Online account daily and there's nothing there except the initial claim confirmation. My mail forwarding is active (I've been getting other mail fine), but I'll double check on that. I didn't realize there would be ANOTHER 7-10 day wait after they get my documents... this is so stressful. Thanks for the heads up about emergency assistance programs - I'll look into that too.
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Fatima Al-Qasimi
btw u should check ur spam folder to. my edd emails all go there for some reason even tho i mark them as not spam every time lol
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Amara Okafor
•First thing I checked! Nothing there unfortunately...
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Giovanni Colombo
As an update to my earlier comment, some SDI offices are now offering limited in-person services by appointment only (this changed in 2025). However, these appointments are extremely limited and usually reserved for complex cases or people with accessibility needs. You can request an in-person appointment through the SDI phone line, but again, you'd need to get through to an agent first. If you do manage to get an appointment, bring ALL your documentation: - Original ID verification documents (passport, driver's license, etc.) - Proof of residence (utility bills, lease, etc.) - Copy of your claim information - Medical certification if you have it - Any correspondence you've received from EDD However, I still think your fastest solution is getting through on the phone line to request a new verification form be sent or to check if there's another issue with your claim.
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Amara Okafor
•Thank you so much for this updated info! I'll try to get through on the phone first using that Claimyr service others mentioned, then ask about the possibility of an in-person appointment if needed. I really appreciate everyone's help - this forum has been more useful than anything on the official EDD site!
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Lucas Notre-Dame
I went through this exact same situation about 6 months ago and it's absolutely frustrating! Here's what worked for me: First, definitely try calling early in the morning (right at 8am when they open) or later in the afternoon around 3-4pm - those seem to be the best times to get through. Second, when you do get through to an agent, ask them to check if your address is correct in their system AND ask them to send you a duplicate form via expedited mail. They can do this, but you have to specifically request it. Third, if you're really in a financial bind, ask about the "hardship expedite" process. Not many people know about this, but if you can demonstrate financial hardship (like pending eviction notices or medical bills), they can sometimes fast-track your verification process. You'll need to provide documentation of the hardship though. Also, make sure when you do get your form that you send it back via certified mail with tracking - I learned this the hard way when my first submission got "lost" in their system. Hang in there - I know it feels hopeless but once you get past this verification hurdle, the payments do come through. The whole process took me about 5 weeks total from start to first payment, but 3 of those weeks were just waiting for verification.
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Gianni Serpent
•This is incredibly helpful, thank you! I had no idea about the hardship expedite option - that could be a game changer since I'm getting close to not being able to make rent. Do you remember what kind of documentation they needed for the hardship process? I have past due notices from utilities and my landlord has been texting about late rent, but I'm not sure if that's formal enough. Also, the certified mail tip is gold - I definitely would have just sent it regular mail and probably would have been in the same "lost in the system" situation you experienced!
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