EDD claims they never received my appeal despite certified mail proof - what's my next step?

omg this happened to me too!!! EDD is seriously the WORST. i appealed a decision last year and even though i had delivery confirmation they kept saying they never got it. i had to resubmit my appeal THREE TIMES before someone finally acknowledged it. its like they purposely "lose" appeals hoping people will just give up!!!

You need to escalate this situation immediately. Here's what I recommend: 1. Contact your state assembly member or senator's office. They have EDD liaisons who can intervene on your behalf. This is often the fastest way to resolve these issues. 2. File a formal complaint with EDD's Director's Office. Include copies (not originals) of your appeal paperwork and certified mail receipt with signature. 3. Request a new appeal hearing immediately, explaining that you have proof your original appeal was timely filed. Reference the specific delivery date and tracking number in your request. 4. Keep detailed notes of every call - get the ID number of every representative you speak with, the date and time of the call, and what was discussed. The fact that you have certified mail proof is extremely important - it establishes your appeal was filed within the deadline. Don't let them ignore this evidence.

i had a similar issue w/ edd last yr... they kept sayin they didnt have my docs even tho i sent them. wat finally worked was faxing everything. sounds old school but they cant claim they didnt get it if u have the fax confirmation. also take pics of EVERYTHING before u send it

This is unfortunately a common issue with EDD's appeals process. Their internal tracking system for appeals is separate from their main claim system, which causes these disconnects. Based on my experience helping claimants through these situations, I strongly recommend using Claimyr (claimyr.com) to get through to a Tier 2 specialist who has access to both systems. Regular phone reps often can't see appeal documents even when they've been received. A Tier 2 specialist can verify receipt and ensure your appeal is properly linked to your claim. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km In your case, because you have proof of certified delivery, a Tier 2 specialist should be able to locate your appeal packet in their system, even if it hasn't been properly processed yet. The key is getting to someone with the right system access.

There's actually an Administrative Law Judge (ALJ) who oversees the appeals process. If you're hitting this much resistance, you should request that your case be elevated to an ALJ hearing specifically because you have proof of timely filing that EDD is ignoring. This forces them to respond to your evidence formally rather than just claiming they never received anything. The magic words are "I request an Administrative Law Judge hearing based on proof of timely filing."

Something similar happened to me last year, and what finally worked was sending my appeal paperwork AGAIN, but this time I sent it to THREE different EDD addresses simultaneously - the appeals office, the main EDD office, AND the compliance department. I also included a cover letter explaining the situation and attached copies of my original certified mail receipt. Also - and this was key - I faxed the SAME packet to their appeals fax number AND emailed scanned copies to my local EDD office. It was overkill, but within 10 days I got a call from someone saying they found my original appeal and were processing it. Don't give up! The system is designed to wear you down, but persistence pays off.

wait im confused... if u have proof they got ur appeal (the certified mail receipt) cant u just show them that? shouldnt that be enough to prove u sent it on time? the whole point of certified mail is to prove delivery right?

DONT WASTE YOUR TIME with regular EDD reps!!! You need to talk to a MANAGER or SUPERVISOR!!! When you call, immediately say "I need to speak to a supervisor about an appeal that was received but not processed." If they try to help you themselves, firmly repeat your request. Regular reps CANNOT see or fix appeals issues!!!

Just want to add that I was in a similar situation where EDD claimed they never received my identity verification documents even though I had proof of delivery. After months of frustration, I finally attended an in-person appointment at an EDD office rather than trying to resolve it by phone. The in-person staff actually took the time to search through different systems and found my documents had been received but filed under the wrong SSN (someone had transposed two digits). Might be worth seeing if you can schedule an in-person appointment if phone calls aren't working.