The whole Money Network system is a JOKE! I waited 17 days for my card while my benefits just sat there unusable. Called almost EVERY DAY and got nowhere. When it finally came, the activation process failed twice! Had to call AGAIN and spend another hour on the phone. Meanwhile, rent was late and I got hit with a $75 late fee. EDD needs to go back to direct deposit from day one as the default option.

Just to provide some updated information: I checked with our benefits coordinator this morning and they confirmed there's currently a 10-15 business day processing time for initial Money Network cards. This is longer than the normal 7-10 days due to some recent changes in their processing facilities. If you do get through to Money Network, make sure to ask them to note on your account that you've been waiting. Sometimes this can flag it for expedited processing. Also, once you do receive your card, I highly recommend immediately setting up direct deposit to avoid future delays.

just file the new claim & be honest about ur part time work. they'll either approve or deny. not worth stressing about until u try.

Just to add one more important point - when you file your new claim after your benefit year ends, you'll need to restart your work search activities if you weren't already doing them. Make sure you're looking for and documenting your search for full-time work in your field, since working reduced hours at a part-time job doesn't exempt you from the work search requirement on a new claim. Document at least 3 work search activities each week when you certify.

Have you tried logging in through a different device? Sometimes my laptop won't work but my phone does. Also my cousin said her account got locked because she moved and her IP address changed and EDD thought it was suspicious activity or something.

Update: For anyone finding this thread later - changing your router/IP address can sometimes trigger security protocols with EDD, but shouldn't cause complete lockout on its own. That typically happens after multiple failed login attempts. If you try all suggested methods and still can't access your account, calling is unfortunately necessary. Make sure to specify it's an account access issue, not a claim question, as they might transfer you to the technical support team who can help faster with these specific issues.

Update us after you call! Make sure to call early - their phone lines open at 8am and that's when you have the best chance of getting through without hours of waiting. If the first person you speak with isn't helpful, politely but firmly ask to speak with a supervisor or account specialist. Don't accept a promise that they'll 'put in a ticket' - these issues need immediate resolution by someone with the right system access.

UPDATE: Finally got this fixed! Called the technical support number at exactly 8:02am and got through after only about 20 minutes on hold. Asked specifically for a Tier 2 specialist who could help with account merging (had to insist when the first rep tried to just unlock one account). The specialist confirmed I had two separate accounts from different benefit years that weren't properly linked. She merged them, updated my contact info, and I was able to file my new claim immediately afterward! Thanks everyone for your help - especially the advice about asking for a technical specialist rather than regular claims support.

im just commenting to follow this thread bc im having similar issues. been trying to certify for 3 weeks and keep getting errors

Has your husband created a separate UI Online account, or are you trying to use one account for both of you? Each person needs their own separate account even if you're married. I made this mistake at first and kept getting errors until I realized what was happening. Also, if you're getting the "unable to process your request" error, check to make sure he's not already in the system from a previous claim. My husband had this issue because he filed a claim 5 years ago and was trying to create a new account instead of recovering his old one.