


Ask the community...
Update: Finally spoke to a representative today using Claimyr after weeks of failed manual attempts. Got my issue resolved and benefits restarted. Honestly should have done this weeks ago instead of torturing myself with endless redialing.
Same experience here. Claimyr connected me to a representative in under 30 minutes after I'd been trying manually for 3 weeks
I feel your pain! I've been in the exact same situation - spent countless hours calling EDD trying to speak to a representative with zero success. The system is absolutely broken. After reading through all these comments, I'm convinced that using a service like Claimyr is the only realistic way to actually get through anymore. The fact that so many people are having success with it while manual calling fails repeatedly says everything. At some point you have to stop banging your head against the wall and try a different approach. Hope you get your benefits sorted out soon!
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
I've been struggling with this same issue for weeks! After reading through all these experiences, it seems like persistence is key. Has anyone had success with the "ask to speak to a supervisor" approach when you get tier 1? I'm wondering if that might be another way to get escalated to tier 2 without having to keep calling back. Also, for those who successfully got through to tier 2, what time of day did you call? I'm trying to figure out if there are better windows when tier 2 reps are more likely to pick up directly.
Great question about timing! I've had better luck calling right when they open at 8 AM or around 12-1 PM when there might be shift changes. For the supervisor approach, I've tried that but sometimes tier 1 reps will just say supervisors aren't available. What I found works better is being specific about your issue - if you mention something complex like "ID verification" or "overpayment review" they're more likely to you to tier 2 since those require specialized knowledge. Also, don't give up if the first tier 1 rep won't you - hang up and try again with a different rep. Some are more willing to help than others!
btw they hangup when their call queues are full not cuz they dont wanna talk to u. system cant handle more than like 300 ppl on hold or somethin
Quick update for anyone following this thread: Starting last month, EDD implemented a new pending review process that automatically flags some certifications for a brief manual review. These typically resolve within 3-5 business days without any action required. However, if your payment history has been consistent and suddenly changes to pending, it's still worth trying to contact them as it could indicate a more specific issue with your claim.
UPDATE: I got through!!! Used the Claimyr service someone recommended above and had a callback within 30 minutes. The EDD rep said my account had a random quarterly review flag (exactly like someone else mentioned). She removed the flag and my payment is being processed now! Should have the money in 24-48 hours. Such a relief!
my bf had the same issue but for him it was because he hadnt updated his adress with edd when we moved. make sure all your contact info is current in UI Online and matches what you gave Money Network
I'm going through the exact same thing right now! My payment showed "paid" on Wednesday and it's still not on my Money Network card. Reading through all these responses is actually really reassuring - sounds like 3-4 business days is pretty normal even though it's super stressful when you need the money. I've been checking the app like every hour which is probably making it worse. Thanks for posting this question, I was starting to think something was wrong with my claim!
NebulaNomad
Glad you got through and got your account restored! That's the hardest part honestly. Just a heads up - when you get that letter from HR, make sure it specifically mentions that substitute positions are "on-call" or "as-needed" with no guarantee of hours or assignments for the upcoming school year. EDD looks for very specific language about the lack of reasonable assurance. Also, if you have any documentation showing your substitute work history (like how many days you actually worked last year vs. total school days), that can help demonstrate the uncertainty of the work. Good luck with your claim!
0 coins
Emma Anderson
•This is really helpful advice! I hadn't thought about including my work history data. I actually only worked about 60 days out of the 180-day school year last year, so that definitely shows how unpredictable substitute work can be. I'll make sure to ask HR to include specific language about "on-call" and "as-needed" basis in the letter. Really appreciate everyone's help in this thread - this community has been more useful than hours of trying to navigate EDD's website!
0 coins
Kolton Murphy
Wow, what a journey! So glad to see you got your account access back. Your situation really highlights how confusing the system can be for seasonal workers. For others reading this who might face similar issues: 1. The 8:01 AM call strategy really does work better than calling later in the day 2. Account restrictions after inactivity are super common - don't panic if this happens to you 3. For substitute teachers, the "reasonable assurance" rule is key - you CAN qualify if you don't have guaranteed work One thing to add: when you do get approved and start certifying, make sure you understand the work search requirements. As a substitute with no reasonable assurance, you'll likely need to actively look for other work during summer, not just wait for potential substitute calls. Keep good records of your job search activities! Hope your claim gets approved quickly. Thanks for updating us - these success stories help other people know it's possible to get through the system!
0 coins