Have four weeks payment see what Edd said about my claim: We identified an issue and may need to determine your eligibility or verify your information Anyone with this experience

I found a way to solve reaching a human at EDD, watch this: https://www.youtube.com/watch?v=8dEj7rUwTms

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I've been dealing with a similar situation for weeks now. That message usually means they need additional documentation or there's a discrepancy they need to review. In my experience, you'll likely need to call them directly to find out exactly what they need. The wait times are brutal, but it's often the only way to get specific information about your case. Have you tried calling the technical support line? Sometimes they can at least tell you what documents might be missing from your file. Don't give up - many of us have gotten through this process, it just takes persistence.