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I'm experiencing the exact same issue! Been trying for over a week now with the same pattern - call at 8am, get the "too busy" message or sit on hold for hours just to get disconnected. It's incredibly frustrating that we have to jump through so many hoops just to talk to someone about our own benefits. Reading through all these comments has been eye-opening though. The tip about avoiding lunch hours (12pm-1:30pm) and the fact that they stop taking calls after 4pm despite being "open" until 5pm is information that should be public knowledge. I'm seriously considering trying Claimyr after seeing so many success stories here - it seems like the only reliable way people are actually getting through. This whole situation is a perfect example of how broken the system is when we have to pay third-party services just to access basic government assistance.
I'm so glad I found this thread! I've been trying for 2 weeks with the exact same results - either the "too busy" message or hours on hold followed by disconnection. It's maddening that we have to resort to paid services just to reach our own state agency, but after reading all these Claimyr success stories, I think that's my next step. The system tips everyone shared here are incredibly valuable - I had no idea about the lunch blackout or the 4pm cutoff. It's ridiculous that this information isn't posted anywhere official. Thanks for sharing your experience and confirming I'm not alone in this nightmare!
This thread has been incredibly helpful - I've been stuck in the same calling nightmare for almost 3 weeks now. Like so many others here, I get either the "too busy" message or sit on hold for 2+ hours just to have the call drop. My claim got flagged for some reason and I desperately need to speak with someone to resolve it. The tips about avoiding 12pm-1:30pm (lunch blackout) and not calling after 4pm are game-changers - I wish EDD would actually publish this information instead of making us figure it out through trial and error. Based on all the Claimyr success stories I'm reading here, I think I'm going to give it a try. It's frustrating that we have to pay a third-party service just to access our own state benefits, but when people are consistently getting through in 20-40 minutes versus our weeks of failed attempts, it seems like the only realistic solution. Thank you everyone for sharing your experiences - at least we can help each other navigate this broken system!
One thing I'd add that hasn't been mentioned yet - make sure you keep track of your benefit year end date! I made the mistake of assuming I had more time left on my claim than I actually did. When my seasonal job ended, I found out my benefit year had expired just two weeks earlier, so I had to file a completely new claim instead of reopening. The new claim used different base period wages and my weekly benefit amount was lower. Really wish I had paid closer attention to that original filing date. Good luck with your contract job - hopefully it leads to something permanent!
That's such a good point about tracking the benefit year end date! I just double-checked and my original filing was October 15, 2024, so my benefit year expires October 15, 2025. My contract should end in May, so I'll have plenty of time left to reopen. Thanks for sharing your experience - that would have been so frustrating to find out you needed to file new right when you needed the benefits back!
Just wanted to add my experience as someone who went through this exact situation twice! The first time I was nervous about reporting my return to work, but it's actually pretty straightforward. When you do your final certification before starting the job, there's a specific question asking if you've returned to work - just answer honestly with your start date. One tip that saved me headaches: screenshot or print your claim summary page before you stop certifying. It shows your remaining balance, benefit year dates, and weekly amount. That way when you're ready to reopen, you have all the key info handy and can verify everything matches up correctly. Also, don't stress too much about the "reopen claim" process - it's literally just clicking a button in your UI Online account and answering a few questions about your work period. The system is designed for exactly this scenario since temporary/seasonal work is so common. You've got this!
This is really reassuring, thank you! I love the tip about screenshotting the claim summary - that's so smart and something I definitely wouldn't have thought of. It's good to hear from someone who's actually been through this process twice that it's not as complicated as it seems in my head. I tend to overthink these government processes, but sounds like EDD actually made this one pretty user-friendly. Really appreciate you taking the time to share your experience!
I went through this exact same situation last year with my employer's holiday shutdown. Just wanted to add a few things that helped me: 1. Keep all documentation from your employer about the shutdown dates - emails, notices, etc. EDD sometimes asks for proof it's temporary 2. If you have any unused vacation days, your company might let you use them for some of the unpaid days instead of taking the full hit 3. The online application actually handles temporary layoffs pretty well now - just make sure to select "temporary layoff" and put in your expected return date The whole process was way less stressful than I expected. Got my benefits for the second week without any issues. Good luck!
I've been through this same situation multiple times over the years. Definitely file for unemployment - temporary layoffs absolutely qualify! A few things that really helped me: 1. File your claim about a week before the shutdown starts if possible. This gives EDD time to process it before you actually need the benefits. 2. When you certify for benefits, be super precise about which days you worked vs didn't work. For the holiday pay days, mark those as worked and report the exact amount you received. 3. Keep a copy of any company communication about the shutdown dates and return date. I've never been asked for it, but it's good to have just in case. 4. The waiting period situation has changed a few times, so definitely check the current rules when you file. Even if there is one, getting benefits for the second week still makes a real difference. The whole process is pretty straightforward for temporary layoffs now compared to a few years ago. The online system handles it well and you shouldn't need to call unless something gets stuck. Good luck with your claim!
This is such great advice! Filing a week early is really smart - I hadn't thought about getting ahead of the processing time. I'm definitely going to do that. Quick question though - when you say "mark those as worked" for the holiday pay days, do you mean I should report them as full work days even though the company is shut down? Or just indicate that I received pay for those specific days? Want to make sure I don't mess up the certification process.
When you certify, you'll report the holiday pay days as days you received wages, but you don't mark them as full work days since you weren't actually working. There's usually a section where you report any wages received during the certification period - that's where you'd put the holiday pay amounts. Then for the work/no work part, you'd indicate you didn't work those days due to lack of work (company shutdown). The key is being accurate about receiving pay vs actually working. EDD needs to know about all income during your claim period, even if it's holiday pay while not working.
Just wanted to follow up - were you able to get through with any of these methods? I'm curious which one worked for you. Also, make sure you're not calling the main EDD unemployment line by mistake. The SDI specific number is 1-800-480-3287 for English.
Great news! I FINALLY got through this morning using a combination of the tips here. Called at 8:02am exactly as someone suggested, then waited silently for about 30 seconds before choosing options. Still got the busy message twice, but on the third try I got into the queue with a 45-minute wait. The agent was able to fix the issue with my claim and said payments should resume within 3 days. THANK YOU all for the help - I was seriously about to have a breakdown over this!
That's such a relief to hear @Fatima Al-Qasimi! I'm dealing with the same phone nightmare right now for my own SDI claim. Going to try the 8:02am + silent wait combo tomorrow morning. Really glad you got it sorted out before your rent was due. These tips from everyone here are gold - saving this whole thread for future reference!
So glad you got through @Fatima Al-Qasimi! This gives me hope. I've been stuck in the same loop with SDI for my disability claim - called probably 80+ times this week alone. The new phone system is absolutely brutal. Going to try the 8:02am timing with the silent wait trick tomorrow. It's insane that we have to develop these elaborate strategies just to talk to someone about our benefits. The stress of not being able to reach them when you're already dealing with a disability is just cruel. Thanks everyone for sharing what actually works - this thread is more helpful than anything on EDD's actual website!
@Effie Alexander You re'absolutely right about the stress - it s'like they designed the system to make us give up! I just went through this exact same nightmare and wanted to share one more tip that helped me: if you re'still having trouble with the timing tricks, try calling during their less "popular hours" like right after lunch 1:15-1:30pm (or) late afternoon 3:30-4:00pm (.)Also, make sure you have a backup plan ready - I had to submit that online contact request through SDI Online as someone mentioned, and it actually got a response in 2 days when the phones failed me completely. Don t'give up, the persistence really does pay off eventually!
Diego Fisher
Just wanted to add another success story to ease your mind! I was in almost the exact same situation - got a temp job after only receiving one unemployment payment and was super worried about the proper procedure. I just stopped certifying and had zero issues. The beauty of the system is that it's actually pretty straightforward - when you're working full-time, you simply don't certify. No payments get issued, and your claim stays dormant but active for the full benefit year. I ended up not needing to go back on unemployment (my temp job became permanent!), but it was such a relief knowing I could if needed. One thing that helped me feel more secure was logging into my UI Online account and noting down my claim balance and benefit year end date. That way I knew exactly where I stood if circumstances changed. The fact that your manager already mentioned potential for permanent work is a really good sign - sounds like you're in a great position! Don't overthink it, just focus on doing well at the new job.
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ShadowHunter
•This is exactly what I needed to hear! Thank you so much for sharing your success story - it's incredibly reassuring to know that so many people have been in this exact situation and everything worked out fine. I love that your temp job became permanent too, that gives me hope! I'm definitely going to follow your advice about noting down my claim balance and benefit year end date. It sounds like the key is just not overthinking it and focusing on doing well at the new job, which is great advice. Really appreciate you taking the time to share your experience!
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Joshua Wood
I was in this exact situation about 8 months ago! Got a full-time temp position after just one unemployment payment and was so stressed about doing the right thing. I ended up just stopping my certifications like everyone else is suggesting, and it worked out perfectly fine. The thing that really put me at ease was realizing that the system is actually designed to handle this - when you're not unemployed, you don't certify. It's that simple. Your claim stays open for the full 52 weeks just in case things don't work out with the temp job. I'd definitely recommend taking a screenshot of your UI Online account showing your current claim status and benefit year end date for your records. Also, since your manager already mentioned the possibility of it becoming permanent, that's a really positive sign! Focus on doing great work and don't stress about the EDD stuff - you're handling it the right way by just stopping your certifications. Good luck with the new job!
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Brooklyn Foley
•Thanks for sharing your experience! It's really helpful to hear from so many people who've been through this exact same situation. I was definitely overthinking it, but hearing all these success stories makes me feel much more confident about just stopping certifications. I love the advice about taking a screenshot for my records - I'll definitely do that today. And you're right, I should focus my energy on doing well at the new job rather than stressing about the EDD process. Really appreciate everyone's input on this thread!
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