PFL Decision Appeal: Stuck on hold, no callback. Any tips to reach a live agent?

I found a way to solve PFL appeal phone wait times, watch this: https://www.youtube.com/watch?v=Us7uXVKUXw4

Ugh, I feel your pain! I was in the same boat last month. It's like they're playing hide and seek with us or something. Have you tried calling early in the morning? I heard that's when the lines are less busy.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM

Have you tried faxing your appeal? Sometimes that gets faster results than calling. Just make sure to keep the fax confirmation as proof.

Ive been dealing with this for 3 months now. its a nightmare. they keep saying theyll call back but never do. i think the whole system is rigged against us tbh

Listen up, folks. I've been through this rodeo before, and here's what you need to know about PFL decision appeals: • First, document EVERYTHING. Every call, every letter, every interaction. This will be crucial if you need to escalate. • Be persistent but polite. The people on the phone aren't the ones who made the decision. • If you're not getting anywhere by phone, try email. Sometimes it's easier to get a response in writing. • Know your rights. Read up on the PFL laws and make sure you understand why your claim was denied. • Consider getting legal help if it's a complex case. Some nonprofits offer free or low-cost assistance. • Don't give up! The system is designed to be frustrating, but stick with it. Remember, you're not alone in this. We're all in the same leaky boat, trying to stay afloat in this bureaucratic ocean. Hang in there!

lol welcome to the wonderful world of government efficiency 🤡 good luck getting anyone on the phone, might have better luck winning the lottery

Has anyone tried using the online portal for appeals? I heard they updated it recently, but idk if it's any better than calling.

Pro tip: if you do get through, ask for a direct extension or email for follow-up. Sometimes they'll give it to you and it can save a ton of time on future calls.