Trouble reaching Spanish-speaking SDI agent - Any tips?

I found a way to solve Spanish SDI claim agent issues, watch this: https://www.youtube.com/watch?v=bE0_PLKGXbU

Ugh, I feel your pain! The SDI system is a nightmare rn. I've been trying to get through for weeks. Have you tried calling right when they open? Sometimes that works for me.

Have you tried using the online portal? Sometimes its easier to get help there, especially for language specific stuff.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Pro tip: if you have a friend or family member who speaks english fluently, sometimes its easier to get through on the English line and then ask for a Spanish interpreter. Worked for me last month!

The whole system is broken af. We shouldn't have to jump through hoops just to get basic help. Anyone know if there's like a complaint line or ombudsman we can contact about this?

Hey OP, I've been through this rodeo before. Here's what I've learned: • Persistence is key. Keep calling, even if it feels hopeless. • Try different times of day. Early morning or late afternoon can sometimes be less busy. • Use the online portal for simple questions if possible. • If you get through to an English speaker, ask for a Spanish interpreter. They're required to provide one. • Document everything. Write down who you talked to, when, and what they said. • If all else fails, contact your local state representative. They can sometimes intervene on your behalf. Hang in there. I know it's frustrating, but you'll get it sorted eventually!