Need help changing name on EDD account - any tips to actually reach an agent?

Ugh, changing anything on your EDD account is such a pain! I had to do this last year and it took forever. Have you tried faxing in your request? Sometimes that works faster than calling.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried calling right when they open? I've had luck getting through that way before.

Okay, so here's what you need to do: 1. Gather all your documents: ID, social security card, and any legal name change documents. 2. Fill out the DE 4365 form (Change of Name Request). You can find it on the EDD website. 3. Make copies of everything. 4. Try to fax these documents to the EDD. The fax number should be on their website. 5. If faxing doesn't work, mail everything via certified mail so you have proof of sending. 6. Keep calling every day. Use the trick of pressing 1 for Spanish then 0 for an agent - sometimes this gets you through faster. 7. If all else fails, contact your local assembly member's office. They can often help push things through. Good luck! The system is a mess, but persistence is key.

man, the EDD is such a joke. how hard is it to change a name? smh 🤦‍♂️

Have you tried reaching out on Twitter? Sometimes they respond faster there.

I'm in the same boat, been trying to update my address for weeks. This whole system is broken af

Pro tip: if you call and the wait time is more than 2 hours, hang up and try again. Sometimes you get lucky and catch a shorter queue.

Anyone else think its crazy that we have to jump through so many hoops just to update our info? Like, its 2023 ffs. We should be able to do this online smh