I'm really sorry your father is going through this difficult situation. The ITIN/SSN requirement for SDI is unfortunately one of those policy gaps that affects many hardworking people who contribute to the system but can't access benefits when they need them most. Based on what others have shared, I'd also suggest looking into: - Worker centers in your area - organizations like the National Day Laborer Organizing Network often have resources for workers regardless of status - Credit union hardship programs - some credit unions offer emergency loans or assistance programs for medical situations - GoFundMe or similar crowdfunding - sometimes community support through online fundraising can help bridge the gap during recovery Since your dad has been with the same employer for 7 years, that's actually a huge asset in terms of job security and potentially accessing employer-specific benefits that others might not have mentioned yet. The fact that he's been paying into SDI for so long really highlights how unfair this situation is. While it doesn't help immediately, keeping detailed records of those contributions could be important if there are future policy changes or legal challenges to this system. I hope your father heals well and that some combination of the resources people have shared here can provide some relief during his recovery period.

I'm really sorry your father is going through this. The ITIN/SSN gap for SDI benefits is heartbreaking, especially when he's been faithfully paying into the system for 7 years. One resource I haven't seen mentioned yet is Catholic Charities - they often help with emergency financial assistance regardless of religious affiliation or immigration status. Also, if your father's surgeries were at a major hospital system, many have patient financial services that can set up zero-interest payment plans or even write off portions of the bill based on income. Since he's been with the same employer for so long, it might also be worth asking if they participate in any employee assistance programs (EAPs) that could provide short-term financial counseling or emergency funds. The system really has failed your family here. Your father has been a contributing member of the community for years and deserves support during his recovery. I hope some of these community-based resources can help bridge the gap that the state system has left. Wishing your father a complete recovery and your family some financial relief during this challenging time.

I've been dealing with E311 for about 3 weeks now and finally got some clarity from a rep I reached after calling literally 47 times (yes, I counted 😅). According to her, E311 specifically means there's a "data mismatch" in their system - basically your account info doesn't match what they have on file from Social Security or your employer. She told me to fax (yes, FAX in 2024!) a copy of my driver's license and Social Security card to their verification department. The fax number is 916-464-3180. It's supposed to take 7-10 business days to process. Still waiting on mine, but at least I know what the error actually means now. Hope this helps someone!

OMG thank you @Darcy Moore for actually getting through and getting real answers! 47 calls is dedication 💪 The data mismatch explanation makes so much sense - I bet that's exactly what's happening with mine too. Quick question though - when you fax those documents, do you need to include any specific reference number or case ID? And did they give you any kind of confirmation that they received the fax? I'm worried about sending sensitive docs into the void and having no way to track if they got them. Also going to start my own call counter today... wish me luck! 📞

As someone who's been through the EDD disability system multiple times, I can tell you that this thread has become an incredible resource for understanding one of the most confusing aspects of their process. The pattern is so clear now - when your recovery extends beyond your doctor's original estimate, EDD's system automatically pauses certification forms while waiting for updated medical documentation, but they provide absolutely no notification about this to claimants. What's particularly valuable about this discussion is how it shows that this isn't a rare glitch - it's a systematic issue that affects tons of people whose recovery takes longer than initially expected. The fact that so many people have found this thread while desperately searching for answers really highlights how poorly EDD communicates these requirements. For anyone dealing with this issue, the key takeaways from everyone's experiences seem to be: 1) Check with your doctor's office for any EDD correspondence (especially DE 2525XX forms) that might have been overlooked, 2) Have your doctor contact EDD directly if needed, and 3) Once updated medical certification is submitted, forms typically reappear within days and backpay is processed. It's honestly ridiculous that people have to crowdsource this information instead of getting clear communication from EDD, but I'm so glad this thread exists to help people navigate this broken system!

I'm new to this community but unfortunately going through this exact same situation right now! My certification forms stopped appearing about 10 days ago and I've been absolutely panicking trying to figure out what went wrong. Reading through everyone's experiences has been such a huge relief - I had no idea that exceeding your original recovery timeline could trigger an automatic system pause like this. My doctor initially estimated 4 weeks recovery from my shoulder surgery, but I'm now at 6 weeks and still not cleared to return to work. Based on all the shared experiences here, it sounds like EDD is probably waiting for updated medical certification from my orthopedic surgeon. I'm definitely calling my doctor's office tomorrow morning to check if they received any DE 2525XX forms or other EDD requests that might have been overlooked. It's honestly unbelievable that they just cut off benefits without any notification whatsoever - people shouldn't have to panic and search online forums just to understand why their payments suddenly stopped! Thank you everyone for sharing your stories and solutions, especially the detailed advice about having doctors contact EDD directly if needed. This thread is literally going to save my sanity and hopefully get my benefits flowing again soon!

Just wanted to jump in here as someone who's also been through this exact situation! I made a date mistake on my SDI claim about 4 months ago (put July instead of June) and was absolutely terrified I'd mess up my whole claim. But after reading through all these helpful responses and making the call myself, I can confirm it's really as straightforward as everyone says. The EDD rep I spoke with was super understanding and fixed it in literally 2 minutes - she said these date corrections are probably the most common calls they get! I called right at 8am and got through in about 30 minutes, which wasn't too bad. For anyone still feeling anxious about this: you're going to be totally fine. Have your claim number ready, know exactly what date you need it changed to, and don't be afraid to ask for confirmation that the change was made. The hardest part is just working up the courage to make that first call, but once you do, you'll wonder why you were so worried about it! 😊

This thread has been such a goldmine of information! I'm dealing with the exact same issue - accidentally put April instead of May on my SDI claim and was absolutely freaking out about it. Reading all these success stories has completely changed my perspective on what seemed like a huge disaster. It's so reassuring to know that date corrections are literally routine for EDD reps and that most people get it fixed in just a few minutes once they're connected. I'm definitely going to follow the advice here about calling right at 8am with my claim number ready and a clear explanation of what needs to be changed. Thanks to everyone who shared their experiences - this community support makes such a difference when you're navigating this stuff for the first time! 🙏

Oh wow, this thread has been incredibly helpful! I'm also dealing with EDD account issues (though not pregnancy related) and reading everyone's experiences gives me so much hope. The specific tips about calling right at 8am, asking for "Account Services" immediately, and mentioning maternity priority are gold! @Lucas Parker - it sounds like you've got an amazing game plan now based on all this advice. The fact that so many people have successfully resolved duplicate account issues recently is really encouraging. One thing I wanted to add for anyone else reading this - it might be worth screenshotting or saving this thread because there are SO many useful details here (phone numbers, specific departments, exact phrasing to use, etc.). This is like a masterclass in navigating EDD! Best of luck with your call and congratulations on your pregnancy! 🤱💕

This thread is absolutely incredible! I'm a new member here but have been lurking for a while dealing with my own EDD issues. @Lucas Parker, you've gotten such amazing advice from everyone - I'm honestly taking notes for my own situation! The consistency in everyone's experiences is so reassuring. It seems like the key steps are: 1) Call at exactly 8am, 2) Ask for "Account Services" immediately, 3) Mention maternity SDI right upfront, and 4) Don't stress about not having old account details since they can find it with your SSN. @Chloe Harris @Malia Ponder @Santiago Martinez - thank you all for sharing your recent experiences! It's so helpful to hear from people who literally just went through this exact scenario. The fact that work history transfers smoothly and they can put priority notes on maternity cases is huge. This community is amazing - I've learned more about navigating EDD in this one thread than I did in weeks of trying to figure it out on my own. Definitely saving all these tips! 📝 Good luck with your call tomorrow and congratulations on your pregnancy! You've got this! 🤱✨