


Ask the community...
I had the exact same E324 error last month! What finally worked for me was logging out of both EDD and ID.me completely, then restarting the whole process from scratch. Also make sure you're not using any browser extensions that might interfere. The incognito window trick that Juan mentioned is solid advice too. Don't give up - it took me 4 tries but I finally got through!
Has anyone tried going to the EDD office in person? I'm thinking about just showing up there since I can't get through on the phone.
I just went through the reopening process last month! Here's what worked for me: I called at exactly 8:00 AM when they opened and got through after about 2 hours of redials. The key is having everything ready - your Social Security number, last employer info, and the specific reason you're reopening (job loss, reduced hours, etc.). The agent asked me about my work search activities and any income I've had since my last claim. The whole process took about 20 minutes once I got connected, and my benefits were restored within 3 business days. Don't give up - it's frustrating but totally doable! 💪
Just a heads-up - I went through this exact situation in 2024 after my knee surgery. The 1099G form from EDD for SDI benefits is different from the 1099G you might receive for unemployment benefits, though they look similar. Make sure you're reporting it correctly on your federal return. Also, depending on your total income for the year, you might want to consult with a tax professional about how the SDI benefits affect your tax bracket. In my case, the additional income from SDI pushed me into a higher tax bracket for a portion of my income, which I wasn't expecting. Regarding when you'll receive it - EDD is legally required to provide 1099G forms by January 31st for the previous tax year. If you have an SDI Online account, you can typically access it there about a week or two before the paper copy arrives in the mail.
Thank you all for your helpful responses! To summarize what I've learned: 1. I will receive a 1099G form from EDD by January 31, 2026 2. It will be available in my SDI Online account, possibly before I get the mailed copy 3. SDI benefits are taxable for FEDERAL taxes, but NOT for California state taxes 4. I should plan to set aside some money for potential federal tax liability 5. Next time (hopefully there won't be one), I can choose to have taxes withheld from SDI payments This has been incredibly helpful - I had no idea about any of this! I'll keep an eye out for the form in January.
Great summary! One additional tip: If you're worried about owing taxes next year, you can make an estimated tax payment to the IRS before the end of the year to cover the potential liability from your SDI benefits. This might help avoid an underpayment penalty if your total tax due exceeds a certain threshold. The IRS has an online payment system that makes this pretty straightforward.
I'm dealing with a similar situation right now! It's so frustrating when the system creates these roadblocks. From reading everyone's advice here, it sounds like the key is being really persistent with multiple approaches. I'm going to try the early morning calling strategy - seems like 8am sharp is the magic time when you might actually get through to a human. The idea about contacting your assembly member's office is brilliant too - I had no idea they could help with EDD issues. Thanks everyone for sharing your experiences, it's really helpful to know I'm not alone in this bureaucratic nightmare! 🙏
You're definitely not alone in this! I'm new here but dealing with something similar - it's crazy how common these EDD account issues seem to be. The assembly member tip really caught my attention too, I had no idea that was even an option. Good luck with the 8am calling strategy tomorrow! Maybe we should all coordinate and share our experiences with different approaches so we can help each other figure out what works best.
I'm new to this community but dealing with a very similar EDD account nightmare! Reading through all these responses is both helpful and depressing - it's clear this is a widespread issue with their system. I'm particularly interested in trying the early morning calling strategy that several people mentioned. Has anyone had success with the online chat feature on their website, or is that just as useless as everything else? Also, for those who got through to a rep and had accounts merged - did you need any specific reference numbers from your old account, or were they able to find everything just with your CDL and SSN? Thanks for all the detailed advice everyone, this thread is a goldmine of information!
Welcome to the EDD nightmare club! 😅 From what I've seen in other threads, the online chat is pretty much useless - it's usually just automated responses that tell you to call anyway. As for the account merging, most people who succeeded said the reps could find everything with just CDL and SSN, but it's always good to have any old confirmation numbers or correspondence handy just in case. The 8am calling strategy seems to be the most successful approach based on everyone's experiences. Good luck, and don't get discouraged if it takes multiple attempts - persistence really does pay off with EDD!
Leo McDonald
So glad to hear your payment came through @Dmitry! I'm dealing with a similar situation right now - doctor submitted updated medical info for my knee surgery recovery on Tuesday and still waiting. This thread has been incredibly helpful in managing my expectations. It's frustrating that EDD doesn't communicate these processing delays clearly, but at least we have this community to share real experiences. The 3-5 business day timeline for medical updates seems to be the new normal unfortunately.
0 coins
Jay Lincoln
•Hey Leo! Tuesday to now would put you at about 3 business days, so you're right in that expected timeframe. Knee surgery recovery claims usually go pretty smoothly once they get the updated info processed. Have you checked your SDI inbox for any messages? Sometimes they send updates there before the payment actually hits. Fingers crossed yours comes through tomorrow!
0 coins
Mei Chen
•@Leo I'm in a similar boat with my workers comp to SDI transition - submitted new medical certification on Wednesday and still waiting. It's reassuring to see others experiencing the same delays and that payments do eventually come through. The uncertainty is definitely the hardest part, especially when you're counting on that money for bills. Hope both of us see our payments hit soon!
0 coins
Connor Murphy
This whole thread has been so helpful to read through! I'm currently waiting on a payment after my doctor submitted updated info for my anxiety/depression claim on Wednesday, so seeing everyone's timelines gives me hope. The 3-5 business day window seems consistent across different types of claims. One thing I learned from calling EDD last week (took 2 hours on hold) is that they prioritize processing based on how close you are to running out of benefits. So if you're early in your claim period, you might wait the full 5 days, but if you're near the end of your benefit period, they expedite it. Just wanted to share that info in case it helps anyone else manage their expectations!
0 coins
Amara Chukwu
•That's really valuable information about the prioritization system! I had no idea they expedite processing based on benefit period timing. That actually explains why some people get payments faster than others even with the same type of claim. Thanks for sharing what you learned from that long hold time - those insights from actual EDD staff are gold. Hope your anxiety/depression claim payment comes through soon. Mental health claims can be especially stressful when you're already dealing with the condition itself.
0 coins
Amina Sy
•Wow, that prioritization system explains so much! I was wondering why my friend got her payment in 2 days while mine took 4 - she was on week 10 of her claim while I was only on week 3. Mental health claims can definitely be extra challenging when you're already stressed about finances on top of managing your condition. Have you found the EDD portal shows any status updates before the actual payment hits, or does it just appear without warning?
0 coins