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This is why I always say, keep EVERY document related to major life changes. Never know when youll need to prove something to some government agency 🙄
I've heard that using a service like Claimyr can expedite the phone process. While it's a paid service, it can save you time and stress by avoiding endless hold times. However, it's crucial to weigh the cost against the benefits, as the $20 fee may not be feasible for everyone. If you do decide to try it, keep in mind that it may not guarantee a resolution to your problem, but it can get you in touch with a representative faster. Alternatively, ensure you maintain detailed records of your communications and consider reaching out through various channels, like social media and contacting your local representatives for additional support.
I appreciate that you're suggesting multiple options. It's important to consider all angles.
I've been in your exact situation! When they told me they'd call back, I waited 2 weeks and nothing. Here's what finally worked for me: I started calling every single day at exactly 8 AM when they opened, and I also sent a follow-up message through their online portal referencing my original case number and the date/time of the callback promise. On day 5 of doing this, I finally got someone who could actually help. It's exhausting but persistence really does pay off. Don't let them wear you down - you deserve to get your issues resolved! 💪
am i the only 1 who thinks its ridiculous we gotta jump thru all these hoops just to get our benefits? system is broken af 🤡
Preach! 🙌 It's like they make it hard on purpose or smthn
Hey OP, any luck getting through to DSS? Keep us updated!
am i the only 1 who thinks its ridiculous we have to jump through so many hoops just to get our own money??? 🤬
Ikr? It's like they're purposely making it difficult. 🙄
Not yet, but I'm working through all the suggestions. Thanks for checking in!
Owen Devar
I just went through this exact same issue a couple weeks ago! What finally worked for me was using an incognito/private browser window. Sometimes there are conflicting saved login credentials or session data that prevents you from logging in properly. Also, double-check that caps lock isn't on when entering your password - I know it sounds basic but I've made that mistake before! If you're still having trouble after trying the suggestions here, you might want to try logging in during off-peak hours (early morning or late evening) when their servers aren't as busy.
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GalacticGuru
•That's a really helpful tip about using incognito mode! I never would have thought of that. The caps lock thing is so relatable too - I've definitely been there 😅 Thanks for sharing what worked for you!
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Lucas Schmidt
I'm dealing with this same issue right now! It's so frustrating when you need to access important information and the system just won't cooperate. I tried clearing my cache like Zainab suggested, but that didn't work for me either. I'm going to try Owen's incognito mode trick next - that's such a smart idea that I never would have thought of. Has anyone had success reaching someone through the regular customer service line, or is the wait time really as bad as everyone says? I'm trying to avoid paying for that calling service if possible, but I might have to bite the bullet if nothing else works.
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