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I've heard that using a service like Claimyr can expedite the phone process. While it's a paid service, it can save you time and stress by avoiding endless hold times. However, it's crucial to weigh the cost against the benefits, as the $20 fee may not be feasible for everyone. If you do decide to try it, keep in mind that it may not guarantee a resolution to your problem, but it can get you in touch with a representative faster. Alternatively, ensure you maintain detailed records of your communications and consider reaching out through various channels, like social media and contacting your local representatives for additional support.
I've been in your exact situation! When they told me they'd call back, I waited 2 weeks and nothing. Here's what finally worked for me: I started calling every single day at exactly 8 AM when they opened, and I also sent a follow-up message through their online portal referencing my original case number and the date/time of the callback promise. On day 5 of doing this, I finally got someone who could actually help. It's exhausting but persistence really does pay off. Don't let them wear you down - you deserve to get your issues resolved! 💪
This is exactly the kind of persistence that works! I'm dealing with a similar situation right now and your strategy of calling daily at 8 AM plus using the online portal is brilliant. It's frustrating that we have to go to such lengths just to get basic service, but at least there's a light at the end of the tunnel. Thanks for sharing what actually worked - gives me hope! 🙏
Ive been dealing with Medi-Cal issues for months now. Its a total mess. They lost my paperwork twice and now I cant even get through on the phone. The whole system needs an overhaul
I had the same issue last month! What finally worked for me was calling right when they open at 8 AM and pressing 0 repeatedly during the automated menu - sometimes it bypasses the system and connects you directly to a human. Also, if you have any local community health centers nearby, they often have Medi-Cal enrollment specialists who can help with issues or at least point you in the right direction. Don't give up, the system is definitely broken but there are ways around it!
am i the only 1 who thinks its ridiculous we have to jump through so many hoops just to get basic healthcare? the system is broken af 😤
Hey Danielle! I just went through something similar last month. One thing that worked for me was calling early in the morning (like right at 8 AM when they open) - I got through in about 30 minutes instead of hours. Also, if you have your case number ready when you call, it speeds things up a lot. Don't stress too much about missing one call - they usually try to reach you multiple times before taking any action on your case. Good luck!
I just went through this exact same issue a couple weeks ago! What finally worked for me was using an incognito/private browser window. Sometimes there are conflicting saved login credentials or session data that prevents you from logging in properly. Also, double-check that caps lock isn't on when entering your password - I know it sounds basic but I've made that mistake before! If you're still having trouble after trying the suggestions here, you might want to try logging in during off-peak hours (early morning or late evening) when their servers aren't as busy.
I'm dealing with this same issue right now! It's so frustrating when you need to access important information and the system just won't cooperate. I tried clearing my cache like Zainab suggested, but that didn't work for me either. I'm going to try Owen's incognito mode trick next - that's such a smart idea that I never would have thought of. Has anyone had success reaching someone through the regular customer service line, or is the wait time really as bad as everyone says? I'm trying to avoid paying for that calling service if possible, but I might have to bite the bullet if nothing else works.
StarStrider
Anyone else think its crazy that in 2023 we still have to deal with this kinda bureaucratic bs? Like, why can't they just have a decent online system that actually works?
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Luca Esposito
•Preach! 🙌 The government is living in the stone age when it comes to technology
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Nia Thompson
•To be fair, they've made some improvements lately. But yeah, still a long way to go
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Zachary Hughes
I just went through this last week! Here's what helped me: Call early in the morning (like right at 8am when they open) - way shorter wait times. Also, if you get disconnected, don't give up! It happened to me twice but the third time I got through to someone really helpful who walked me through everything step by step. Keep a pen and paper handy to write down any reference numbers they give you. You got this! 💪
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