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Olivia Martinez

How long for CalWORKs Cash Aid to load onto EBT card after approval? + PIN change question

Just had my phone interview yesterday and the worker told me I was approved for CalWORKs cash aid (finally!). She said I should receive the benefits on my EBT card but didn't tell me WHEN I could expect them. Does anyone know how many days it usually takes for the cash to be loaded after approval? I'm really counting on this money for rent next week. Also, I can't remember the PIN I set up when I first got my card a while back. Is there a way to reset it without calling the county? Every time I try calling the main number I get stuck in that automated system hell for hours.

Congrats on your approval! It typically takes 3-5 business days for your cash aid to load onto your EBT card after approval. So if you were approved yesterday, you should have it by early next week at the latest. Sometimes it happens faster though. For your PIN reset, you don't need to call the county. There's a separate EBT customer service number: 1-877-328-9677. You'll need your card number and some identifying info, but it's pretty quick. They can reset your PIN over the phone, and it's a 24/7 line so you can call anytime.

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Thanks! 3-5 days isn't too bad. Just hoping it comes before the 1st. I'll try that EBT number tonight.

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Mine took 2 days bt my friend had to wait almost a week. Depends on ur county I think. For pin just call the # on back of ur card its way faster than calling the workers

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This is right^ use the number on the back of the card. County workers wont help with PIN issues anyway, they'll just tell you to call that number.

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I don't mean to scare you, but when I first got approved back in October, it took them over 2 WEEKS to load my cash onto my card! I called every single day and got different answers each time. One worker told me 3 days, another said 7-10 business days. When I called to check my balance, it kept saying $0. Finally I had to go physically INTO the office and talk to someone face to face. Turns out they had some "system issue" with my case that nobody bothered to tell me about! They fixed it on the spot and I had my money the next day. If you don't see your cash by day 5, DO NOT wait. Go in person if you can!!! The phone system is USELESS.

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Oh no that's what I'm afraid of! My rent is due on the 1st and my landlord already gave me an extension last month. Did they at least give you retroactive payments for the time you were waiting??

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Yes, they did backdate it to when I was approved, so I got all the money I was entitled to. But that didn't help me when my bills were due! If your rent is due soon, definitely don't just wait and hope. Call and check your balance daily, and if it's not there by day 3 or 4, start making noise about it.

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When I got approved for Cash Aid last year my worker said 3 days but it took 6 calendar days (4 business days). I think it depends on when they actually process it in the system vs when they tell you you're approved. For the PIN, I've used the EBT Mobile app to change mine before. It's actually easier than calling. You download it, create an account with your card number, and you can change your PIN right there. The app also lets you check your balance without calling that annoying automated line.

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If you're worried about the timing, I'd recommend using Claimyr to get through to a live person at the county. I was in a similar situation waiting for my benefits to load, and after days of constant busy signals and disconnections, I tried Claimyr (claimyr.com) and got through to a real worker in less than 20 minutes. They were able to check exactly when my payment was scheduled to post and even expedite it because of my rent situation. There's a video demo at https://youtu.be/jzISHxCPLwE that shows how it works. Seriously saved me from getting an eviction notice.

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Never heard of that before. Does it actually work? I've been trying for days to get through to a human.

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Yes, it actually does work. They basically call for you and navigate the phone tree, then call you back when they have a real person on the line. Much better than sitting on hold for hours or getting disconnected repeatedly. Especially useful if you need to know exactly when the money will post or if there are any issues with your case that might delay things.

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you dont say if this ur 1st time getting cash aid or if ur just starting again after being off it. if its ur very 1st time sometimes it takes longer cuz they gotta mail u a new card first. but if u already got the card from before (sounds like u do) then usually 3 days but weekends dont count.

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I had CalFresh before but this is my first time with Cash Aid. They said they'll use the same card though, so hopefully that makes it faster.

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One important thing to keep in mind - if you're using the same EBT card that you had for CalFresh, make sure you're checking the CASH balance and not just the FOOD balance when you call the automated line or use the app. They're separate accounts on the same card, and sometimes people only check their food balance and think their cash hasn't been deposited. When you check your balance, it should tell you both amounts separately. Also, if you end up needing to use your cash benefits before they post to your card, ask your worker about getting an immediate needs payment. If you're at risk of eviction, they can sometimes issue an emergency payment.

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That's a good point! I didn't realize they'd be separate balances on the same card. I'll make sure I'm checking the right one. And thanks for the tip about immediate needs - if it's not there by Monday I'll definitely ask about that.

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Just wanted to add that in my experience, the timing can also depend on what day of the week you get approved. I was approved on a Thursday and got my cash the following Tuesday (so 5 calendar days but only 3 business days). But my sister got approved on a Monday and had her money by Wednesday. One thing that helped me was setting up text alerts through the EBT mobile app - you get notified as soon as any transaction hits your account, including deposits. That way you don't have to keep calling to check your balance. Also, if you do end up having to go into the office like Isabella mentioned, try to go first thing in the morning. The lines get crazy long later in the day and you might not even get seen.

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