CalWORKs EBT card login issues - birthday and case number don't match after 4 years

this happened to me last month!!! the stupid website kept rejecting my birthday saying it didnt match. turns out the county worker had entered my bday wrong in there system when they did my redetermination. had to go in person to the office to fix it bc nobody would answer the phone!!

Check if youre using BenefitsCal or the old C4Yourself website. They switched everything to BenefitsCal and sometimes the old logins dont work right. Also make sure your typing your birthday exactly like MM/DD/YYYY with the slashes.

I know exactly how frustrating this is! The same thing happened to me a few weeks ago. After many failed attempts to get through to my caseworker, I tried Claimyr.com and was connected to a real person at my county office within 20 minutes. They found out there was a glitch in their system that was affecting several people's accounts after the last system update. The worker reset something on their end and my login worked again right away. They have a video that shows how it works: https://youtu.be/jzISHxCPLwE - saved me hours of frustration!

This is a known issue that's been happening since they upgraded the BenefitsCal system in February 2025. There are two possible problems: 1. Your identity verification info might have become mismatched during the system migration. This happens especially if you've had your case for several years. 2. Sometimes the system has trouble with birthdates from before 1980 (weird glitch they haven't fixed). You have a few options: - Request a PIN reset by mail (takes 7-10 days) - Visit your county office in person with ID - If you have a smartphone, try the BenefitsCal app instead of the website - sometimes it works when the site doesn't - Use the County IVR system to check your balance by phone instead of online In the meantime, you can always check your EBT card balance by calling the number on the back of your card.

THE ENTIRE SYSTEM IS DESIGNED TO MAKE US FAIL!!! they purposely make it hard to login so people give up and dont get benefits. i had same issue and went to office they said ohhh its a "glitch" yeah right more like DESIGNED TO FAIL. and they wonder why people hate dealing with calworks.

Have you tried clearing your browser cache and cookies? Sometimes BenefitsCal gets stuck with old login data. Also make sure you're using your CASE number not your CARD number. They're different numbers and people mix them up all the time. The case number is on your approval letters, not your EBT card.

my sister had this happen and it turned out her account got suspended cause she didnt submit the SAR7 on time even tho she never got one in the mail. did u get ur SAR7 recently?

btw if your only worried about if ur benefit was deposited n not tryna actually apply for something just call the EBT number on back of ur card. u can check ur balance n last deposits without logging in to the dumb website.

I'm glad you figured it out! This is actually a super common mistake - I work at a local community center and we help people with benefits applications all the time. The case number vs card number confusion trips up SO many people. For anyone else reading this, here's a quick tip: your CASE number is what you use to log into BenefitsCal and it's on all your official letters from the county. Your CARD number is just for the physical EBT card and starts with different digits. Also, if you ever lose your approval letters, you can request copies from your caseworker or pick them up at the county office. Keep those letters somewhere safe because you'll need that case number for online access!