CalWorks

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Ask the community...

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I'm so sorry you're going through this stress! The same thing happened to my neighbor last month - her CalWORKs cash aid just didn't show up on the 1st with no warning. She was panicking about rent too. After hours of calling, she found out it was a "system verification hold" that required a supervisor to manually release. The county worker couldn't even explain why it happened, just said sometimes the computer flags cases randomly. She got her money 3 days later but had to borrow from family to avoid late fees. Definitely keep calling and ask to speak to a supervisor immediately - don't let them put you off. Document the time and date of every call attempt in case you need to file a complaint later. Hoping yours gets resolved faster than hers did!

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Thank you for sharing your neighbor's experience! It's both reassuring and frustrating to know this happens to other people too. I'm definitely going to push to speak with a supervisor tomorrow morning and I'll make sure to document everything like you suggested. Did your neighbor have to pay any late fees on her rent, or was her landlord understanding about the county's mistake? I'm hoping mine will be reasonable if I can show it's not my fault.

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This is so frustrating and I totally understand your panic! I went through something similar about 6 months ago where my cash aid just vanished on payment day. After calling nonstop, I found out there was a "data verification error" on my case that triggered an automatic hold - basically their computer got confused about something in my file even though nothing had actually changed. The worker said it happens more often than people realize, especially after SAR7 submissions when the system tries to cross-reference all your information. What really helped me was calling the state CalWORKs hotline at 1-877-847-3663 in addition to my county office. Sometimes the state reps can see different information or bypass certain holds that county workers can't. Also, if you do get through to someone, specifically ask them to check for any "system-generated flags" on your case - that's the exact language that got my worker to dig deeper and find the issue. I know waiting is terrible when you have bills due, but based on what others are saying about the system-wide issue, it sounds like you're not alone and they should be able to fix this quickly once you reach the right person. Hang in there!

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Thank you so much for the state hotline number! I didn't even know there was a separate number to call. I'm definitely going to try that first thing tomorrow morning along with my county office. The "data verification error" you mentioned sounds exactly like what might be happening to me - especially since I just submitted my SAR7 last month and the worker said everything looked fine. I'll make sure to ask about "system-generated flags" using those exact words. It's so ridiculous that their own computer system can just randomly decide to hold our benefits for no real reason, especially when people are depending on that money for basic needs like rent and food. I really appreciate you sharing what worked for you - gives me hope this will get resolved soon!

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Hey! I'm new here but wanted to share what I learned when I was in a similar situation last year. The WTW program can seem overwhelming at first, but there are definitely options that work for single moms with young kids. A few things that helped me: - Ask specifically about "concurrent activities" - you might be able to combine things like adult education classes with work experience to meet your hours - If you're interested in healthcare, many counties have medical assistant or home health aide programs that are in high demand and lead to good-paying jobs - Don't let them pressure you into just job search activities if that's not what you want - you have the right to choose education/training if it makes sense for your goals One heads up - make sure you understand the "good cause" exemptions for when you might need to miss hours (sick kids, lack of childcare, etc.). Knowing these upfront can save you from getting sanctioned later. It sounds like you're on the right track now with getting more info from your worker. The online admin program sounds like a great fit for your situation! Keep advocating for yourself - you know your needs better than anyone else.

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Thanks for sharing your experience! This is really helpful info. I'm curious about the "concurrent activities" you mentioned - can you give an example of how that would work? Like could I do the online admin program AND maybe some kind of work experience at the same time to get more variety in my training? Also, the medical assistant programs sound interesting - do you know if those are usually in-person or if there are any online components? I'm trying to weigh all my options before I meet with the counselor next week.

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Great question about concurrent activities! From my experience, yes you can often combine different WTW activities to meet your hours. For example, I did an online customer service certification program for 20 hours/week and then did a work experience placement at a local nonprofit for 10 hours/week to get my full 30 hours. The work experience gave me real-world practice while I was learning the skills in my online classes. For medical assistant programs, most have both online and in-person components. The coursework (anatomy, medical terminology, etc.) is usually online, but you'll need to do hands-on clinical training and externships in person. However, some programs are more flexible about when you do the in-person parts - like evening or weekend clinical sessions. One thing I wish someone had told me earlier - ask about "education in combination with work" options. If you're doing the admin program, you might be able to get a part-time office job or internship that counts toward your hours while you're still learning. It's like getting paid to practice what you're studying! Definitely ask the counselor to show you exactly how different combinations of activities would work to meet your 30 hours. They should be able to map out a few different scenarios for you to choose from.

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This is exactly the kind of detailed info I was hoping for! The combination approach sounds perfect - getting real work experience while doing the certification would be so valuable. I'm definitely going to ask about the "education in combination with work" options when I meet with the counselor. Having some actual income while still meeting my WTW requirements would be a huge help for my family. The medical assistant program sounds interesting too, especially if the clinical parts can be done on evenings or weekends. I'm going to ask them to show me those different scenario maps you mentioned - that sounds like a great way to visualize all my options and pick what works best with my kids' schedules. Thanks so much for taking the time to explain all this!

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Update: I went to Bank of America today with my EBT card and ID, and it worked perfectly! The teller let me withdraw my entire Cash Aid amount with no problems or fees. Thank you all so much for the help! This is going to make paying my rent so much easier.

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That's awesome! So glad it worked out for you. I'm going to try this myself next month - I've been dealing with the same ATM limit frustration. Thanks for posting the update, it's really helpful to know it actually works!

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This is such valuable information! I've been on CalWORKs for about 8 months now and had no idea about the Bank of America teller option. I've been making multiple ATM trips every month too, especially when I need to pay my car payment and insurance at the same time. One thing I'd add - if you don't have a Bank of America nearby, you can also check if your credit union participates in the EBT program. My local credit union told me they can do full Cash Aid withdrawals at the teller window too, though they might charge a small fee (mine was $2). Still way better than making 3-4 ATM trips! Also, for anyone reading this - make sure you bring a valid photo ID when you go to the teller. They're required to check it for EBT transactions.

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This is really helpful to know about credit unions too! I hadn't thought about checking with them. The $2 fee is definitely worth it compared to the hassle and gas money of making multiple ATM trips. Quick question - did your credit union require you to be a member first, or could you just walk in with your EBT card? I'm wondering if I need to open an account there or if they'll do it as a one-time transaction like Bank of America does.

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BTW did u check if they got ur food stamps too or just the cash aid? sometimes they take everything!

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OMG I didn't even think to check that! Just looked and thankfully my CalFresh benefits are still there. At least we'll have food, that's something. Now I just need to figure out the rent situation.

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I'm so sorry this happened to you - what a horrible situation to wake up to! I went through something similar about 6 months ago and it's absolutely terrifying. One thing that really helped me was calling my landlord immediately (even on the weekend) and explaining the situation with proof. I took screenshots of my EBT account showing the theft and sent them along with a brief explanation. My landlord actually gave me an extension when they saw it was fraud, not just me being late on rent. Also, make sure you file that police report ASAP on Monday - some counties won't process the benefit replacement without it. And ask your CalWORKs worker about "special circumstances" funding - it's different from regular emergency assistance and can sometimes be approved faster when there's documented fraud involved. For immediate food help this weekend, try calling churches in your area even if you're not religious. Many have weekend food pantries or can connect you with families willing to help. The Salvation Army also sometimes has emergency weekend assistance. Hang in there - this is NOT your fault and there are people who will help you through this!

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This is so frustrating and scary when you're depending on those benefits! I went through something similar last year where my CalWORKs just vanished from the system overnight. In my case, it turned out the county had flagged my case for a "quality control review" during their monthly processing, which temporarily suspended my benefits while they did their audit. The problem was nobody told me this was happening! What saved me was going directly to the county office in person with all my documents - ID, last benefit notice, recent paystubs, etc. The front desk worker was able to look up my case immediately and see what was going on. Turns out it was just a routine review that got stuck in the system somehow. Since you mentioned your rent is due soon, definitely emphasize the emergency nature when you call. Use the phrase "emergency aid" - they're supposed to expedite cases where people are facing homelessness. Also ask specifically if your case is under any kind of review or hold status. Sometimes these system glitches happen when cases get pulled for random audits. Hope you get this sorted out quickly! Keep us updated on what happens.

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@KhalilStar This is really helpful advice! I didn't know about the "quality control review" thing - that could totally be what's happening to me. I'm definitely going to mention "emergency aid" when I call tomorrow and ask about any holds or review status on my case. Did you have to bring any specific paperwork when you went to the office in person? I want to make sure I have everything ready just in case the phone calls don't work out. And how long did it take them to release your benefits once they figured out it was just stuck in the system? Thanks for sharing your experience - it's giving me some hope that this is fixable! 🙏

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@KhalilStar Yes, definitely bring your ID, last Notice of Action (benefit letter), recent paystubs if you're working, and any correspondence you've received from the county. Also bring proof of your address like a utility bill since they might need to verify you're still at the same location. When I went in, they were able to see my case was flagged for QC review within like 5 minutes of looking it up. Once they released the hold, my benefits were back in my account the next morning! The emergency aid designation really does help speed things up - they processed mine as priority since I was about to lose my housing. Don't give up, these system glitches are way more common than they should be but they're usually fixable once you get the right person to look at it.

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I'm so sorry you're going through this stress! This exact same thing happened to me about 6 months ago and I was absolutely terrified. My CalWORKs benefits just vanished from BenefitsCal overnight with no explanation. In my case, it turned out the county had done some kind of system maintenance that corrupted a bunch of case files. When I finally got through to someone (took 3 days of non-stop calling), they said my case got "orphaned" during a database update and wasn't properly linked back to my EBT card. Here's what worked for me: I went to the county office first thing in the morning with my ID, last benefit letter, and my EBT card. The worker was able to see my case was still active in their main system, just not showing up in BenefitsCal or the EBT system. She put in an emergency request to reconnect everything and my benefits were restored within 24 hours. Since your rent is due soon, definitely mention you're facing homelessness when you call - that should get you bumped to priority status. Don't let them brush you off! This is happening to way too many people lately and it's not your fault. Keep fighting for your benefits! 💪

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