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Im so confused bc I thought CalWORKs is different from CalFresh? My friend had her food stamps stolen but I didnt know they could steal the cash aid part too? Do they come on same card?
Yes, your CalFresh (food benefits) and CalWORKs (cash aid) both come on the same EBT card, but they're separate accounts on that card. When you use it at an ATM or for cash purchase, it takes from your cash account. When you buy food at a grocery store, it uses your food account. Thieves can steal from both accounts if they get your card info and PIN.
UPDATE: I just got a call from my caseworker with more info. Apparently they caught the person INSIDE THE STORE trying to use a cloned version of my card! That's how they were able to shut it down so fast. I didn't even know they could clone these cards?! My worker said I should opt into text alerts for any transactions over $25 moving forward. Didn't even know that was an option but I signed up right away.
For anyone still confused about this payment: 1. It's officially called the Child Poverty Reduction Supplement (CPRS) 2. One-time payment for CalWORKs households with children 3. Payment amounts: $47 (1-2 children), $52 (3-4 children), or $61 (5+ children) 4. Distribution dates vary by county and sometimes by case number 5. It will appear on your EBT card with your regular Cash Aid 6. You should receive a notification, but many aren't going out 7. You can check BenefitsCal for the payment (listed as "CPRS Payment") 8. This is separate from your regular monthly benefit Hope this helps clear things up!
i just checked my account and i got the money!!!! showed up this morning!! check ur accounts everyone
Glad you got it fixed! Did they say anything about this happening again in the future or how to prevent it? I'm paranoid now and thinking I should withdraw all my cash the minute it hits my card each month...
They said this was a rare technical glitch during system maintenance that shouldn't happen again. But tbh I'm with you - I'm definitely going to withdraw my rent money as soon as it deposits from now on. Can't risk going through this stress again!
Just wanted to add - make sure when you talk to them that you ask them to check if they accidentally calculated your income as bi-weekly when it's actually semi-monthly, or vice versa. This is a really common mistake. Bi-weekly means every two weeks (26 pay periods per year) while semi-monthly means twice a month (24 pay periods per year). Also, if they do correct it but your benefits are already reduced for next month, ask them to issue an emergency supplemental payment to make up the difference. They can do this, but you have to specifically request it.
I'm definitely going to ask about this! I get paid bi-weekly (every other Friday) but they might have calculated it wrong. And I didn't know they could do emergency supplements - that's really good to know in case my regular payment gets cut. Thank you!!
If you're unable to get this resolved quickly, remember that you have the right to request a fair hearing. When you request a hearing, you can also request "aid paid pending" which means your benefits will continue at the previous level until the hearing decision. You must request the hearing within 10 days of receiving the NOA that reduces your benefits to qualify for aid paid pending. You can request a hearing online at https://acms.dss.ca.gov/ or call the state hearing division at 1-800-743-8525. Make sure you have your case number and the NOA date ready when you call. In my experience working with the system, most income calculation errors can be resolved without a hearing, but it's important to know your rights just in case.
This is excellent advice. Aid paid pending is so important for families to know about. Just to add - make sure you continue to meet all other CalWORKs requirements while waiting for the hearing (like WTW participation if applicable), or you could still have your benefits reduced for other reasons.
Mohammad Khaled
Have you tried going to your local CalWORKs office in person? Sometimes they can help with P-EBT issues even though it's technically a different program. I always have better luck dealing with things face-to-face than over the phone.
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Eva St. Cyr
•I haven't tried that yet. Our office is pretty far from me and I don't have transportation until next week, but that might be my next step. Thanks for the suggestion!
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Kristian Bishop
UPDATE: I talked to a supervisor at the P-EBT hotline today about a similar issue for another family I'm helping, and they told me there's a new expedited process for these address errors. If you can provide: 1. Your child's student ID number 2. The last 4 digits of their Social Security Number 3. A copy of their school registration showing your current address They can now process an emergency address correction within 3-5 business days instead of the usual 10-15 days. The supervisor mentioned they're aware of the P.O. Box issue specifically and have created a special code for it in their system. Be sure to mention "system error code P-EBT 2206" when you call - this flags it as one of the known database errors.
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Eva St. Cyr
•This is so helpful! I'm going to try calling with this specific information tomorrow. Thank you for sharing this update!
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