Got my EBT card and PIN but no CalFresh benefits loaded - when will funds appear?
Hi everyone! I'm new to CalFresh and just received my EBT card in the mail yesterday, and then got my PIN number in a separate envelope today (which I guess is normal for security). The thing is, when I called the number on the back to check my balance, it says I have $0.00 available. I was approved about 10 days ago and got a notice saying I qualified for $275/month, but there's nothing on the card. Is this normal? Do they load the benefits later, like next month? I'm really confused and my pantry is getting empty. I tried calling the county office but they put me on hold for 45 minutes before I had to hang up for work. Anyone know how this works for new applicants?
35 comments


Jamal Thompson
yea this happens alot, they give u the card first then load it later. check again in a few days, sometimes it takes a week after u get the card
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Zoe Christodoulou
•Thanks for replying! A week after getting the card? So I might need to wait until next week? I was hoping to go grocery shopping this weekend...
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Mei Chen
The timing depends on when you were actually approved and what day of the month that was. CalFresh benefits are typically issued between the 1st and 10th of each month, based on the last digit of your case number. However, for new applicants, the first month's benefits should be prorated from your approval date and loaded within 3 business days of approval. If you were approved 10 days ago, you should definitely have benefits on your card by now. Did your approval letter specify when benefits would be available? I'd recommend calling the EBT customer service line (not the county office) at 1-877-328-9677 to check if there's an issue with your card activation.
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Zoe Christodoulou
•Thank you for the detailed info! My approval letter just said I qualified for benefits starting May 2025, but didn't give a specific date for when they'd be loaded. I'll try the EBT customer service number too. I just wonder if I'm doing something wrong or if this is just how it works for new people.
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CosmicCadet
I went through this exact situation last year. If your approval letter says you qualified starting in May 2025, but it's still April, they might not load your benefits until May 1st. Sometimes the cards are sent out in advance of your actual benefit start date. Did your approval letter specifically say you'd receive prorated benefits for April? Either way, I'd definitely call to confirm. When I had a similar issue, I spent days trying to reach my county worker with no luck - constant busy signals and disconnections. I eventually used a service called Claimyr (claimyr.com) that helped me connect with a real person at my county office without the endless hold times. They have a video showing how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. Cleared up my benefit issue in one call.
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Liam O'Connor
•is that service legit?? i hate waiting on hold 4ever just to get disconnected
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CosmicCadet
•Yeah, it's legit. My friend recommended it after I complained about being on hold for 2+ hours. It's basically a call-back service that waits on hold for you and then calls you when they reach a real person. Saved me a lot of frustration.
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Zoe Christodoulou
•Thanks for the explanation and suggestion. My letter doesn't say anything about prorated benefits, just that I'm eligible starting May. So maybe you're right and they'll load it on May 1st? That makes sense I guess, but I wish they had explained that better in the approval letter!
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Amara Adeyemi
THE SYSTEM IS BROKEN!!! They ALWAYS do this - send the card with NOTHING on it and expect you to survive until they get around to loading it!!! I had to wait THREE WEEKS after getting my card before any benefits showed up!!! No explanation, no apology, nothing! And you can't reach anyone on the phone to ask about it. The EBT customer service people just say "it's up to the county" and the county NEVER answers their phones!!!
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Zoe Christodoulou
•Three weeks?? Oh no, I hope mine doesn't take that long! I'm already stretching my food budget thin...
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Giovanni Gallo
•this happened 2 me also but just for 5 days. try checking balance online instead of calling sometimes the phone system is wrong
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Mei Chen
Just to clarify something important - if your approval letter states benefits begin in May 2025, then you won't receive anything until May 1st at the earliest. The county often sends EBT cards out in advance so you'll have it ready when benefits begin. If your approval was for April (current month), you should see prorated benefits for the days remaining in April after your approval date. To check online rather than by phone, you can visit www.ebt.ca.gov or download the BenefitsCal app. Both will show your current balance and when your next deposit will occur.
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Zoe Christodoulou
•Thank you! I just checked the letter again and it does specifically say May 2025 for the start date. So I guess I need to wait until May 1st then. I appreciate everyone's help in figuring this out. The whole process is more complicated than I expected!
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Fatima Al-Mazrouei
When I applied last year they actually told me during my interview that they would mail the card first and that benefits would be loaded on the next issuance date. I think they do this so you have the card ready to go when the benefits are available. Did you have an interview? They should have explained this!
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Zoe Christodoulou
•I did have an interview, but honestly it was so quick and the worker seemed really rushed. She didn't explain anything about when benefits would be available - just asked a bunch of questions about my income and household, then said I'd get a letter. Wish they took more time to explain how everything works for first-timers.
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Liam O'Connor
ok so may 1st is in like a week anyway so not too long to wait nbighgie
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Zoe Christodoulou
•True, it's not too much longer to wait. I just got excited when I received the card and thought I could go shopping right away! At least now I know what to expect.
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Mei Chen
One last tip - make note of your regular monthly issuance date once you receive your first benefits. That date (between the 1st and 10th) will be your regular monthly deposit date going forward. It's based on the last digit of your case number. Also, your first shopping trip with CalFresh might feel a bit overwhelming. I recommend making a list ahead of time focusing on nutritious staples that will last. The EBT card works just like a debit card at checkout - you'll swipe it and enter your PIN. Just remember it can't be used for prepared hot foods, alcohol, tobacco, vitamins, household supplies, or pet food.
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Zoe Christodoulou
•Thank you so much for this advice! I'm definitely going to make a list of staples to get the most out of my benefits. And I'll be sure to note which date the benefits come in each month so I can plan better going forward. Really appreciate everyone's help!
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Nick Kravitz
Welcome to the community, Zoe! I went through this exact same confusion when I first got CalFresh. It's totally normal to feel overwhelmed by the process - they really don't do a great job explaining the timeline to new recipients. Since your letter says May 2025, you're all set to get your first deposit on May 1st (or within the first few days of May depending on your case number). In the meantime, if you're running low on food before then, you might want to look into local food banks or pantries in your area. Many don't require any paperwork and can help bridge the gap until your benefits start. You can search for nearby food assistance at 211.org or by calling 2-1-1. Once you start receiving your regular benefits, you'll find CalFresh makes a huge difference in being able to afford nutritious groceries!
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Nia Harris
•Thank you so much Nick! That's really helpful about the food banks - I didn't think about that option. I'll definitely look into 211.org to see what's available in my area. It's reassuring to hear from someone who went through the same confusion. I feel much better knowing this is normal and that I just need to wait a few more days until May 1st. Really appreciate the warm welcome to the community!
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Mateo Rodriguez
Hey Zoe! Just wanted to add that when May 1st comes around, your benefits will typically be loaded early in the morning (usually between 6-8 AM). I always check my balance first thing in the morning on my deposit date. Also, don't worry if you see a small delay of a day or two - sometimes weekends can push things back slightly. The important thing is you now know what to expect! And definitely take Nick's advice about food banks if you need help before then - there's no shame in using multiple resources while you're getting established. Good luck with your first CalFresh shopping trip!
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Sadie Benitez
•Thanks Mateo! That's really helpful to know about the early morning timing. I'll make sure to check my balance first thing on May 1st. I appreciate everyone being so welcoming and helpful - this community seems amazing for newcomers like me who are still figuring everything out!
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Ravi Sharma
Just wanted to jump in and say that once you do get your benefits loaded on May 1st, remember that CalFresh benefits don't expire at the end of the month - they roll over! So if you don't use all $275 in May, whatever's left will still be there in June when your next deposit comes in. This was something I wish I knew when I first started - I was rushing to spend everything before the month ended thinking it would disappear. Also, if you have a smartphone, the ebtEDGE app is really handy for checking your balance and seeing your transaction history without having to call the phone number every time.
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Joy Olmedo
•That's such good info about benefits rolling over! I was actually wondering about that - whether I needed to use everything each month or if it would disappear. And thanks for mentioning the ebtEDGE app, I'll definitely download that once my benefits start. It sounds way more convenient than calling that phone number all the time. Everyone here has been so helpful in explaining all these details that nobody tells you when you first apply!
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Amina Toure
Hey Zoe! I had a similar experience when I first got approved - it's definitely confusing when they don't explain the timing clearly. Since everyone has already helped clarify that your benefits start May 1st, I just wanted to add that once you do start receiving them, make sure to keep your approval notice and any other CalFresh paperwork in a safe place. You'll need it for your recertification process (which happens every 12 months for most people). Also, if you ever move or have changes in income/household size, report those changes right away through your county office or the BenefitsCal website. It can affect your benefit amount, and it's better to report changes proactively than have to deal with overpayments later. The whole system becomes much easier to navigate once you get through your first month or two. Welcome to CalFresh and this community!
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Emma Thompson
•Thank you Amina! That's really smart advice about keeping all the paperwork organized - I'll definitely put everything in a folder so I don't lose it when recertification time comes around. And good point about reporting changes right away. I'm starting a new part-time job next month, so I'll make sure to let them know about any income changes. It's so helpful to get tips from people who have been through the whole process already. This community has made me feel so much more confident about navigating CalFresh!
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Caesar Grant
Hi Zoe! Welcome to the community! I see everyone has already helped clarify the timing issue with your benefits starting in May. I just wanted to add one more tip that really helped me when I was new to CalFresh - if you're planning to shop at farmers markets, many of them now accept EBT and some even have matching programs where they'll double your CalFresh dollars for fresh produce! You can find participating markets at cafarmersmarkets.com. It's a great way to stretch your benefits further and get really fresh fruits and vegetables. Also, stores like Walmart and Target allow you to use EBT for online grocery pickup, which can be super convenient once you get your benefits loaded. Hope your first CalFresh experience goes smoothly!
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Sergio Neal
•That's amazing info about farmers markets accepting EBT! I had no idea they could double your CalFresh dollars for produce - that sounds like an incredible way to get more fresh fruits and vegetables. I'll definitely check out that website once my benefits start. And online grocery pickup with EBT is something I never would have thought to ask about. Thank you so much for sharing these tips! This community has taught me more in one day than all the official paperwork combined. Can't wait to start using all these resources once May 1st rolls around!
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Liam O'Sullivan
Hey Zoe! I can totally relate to your confusion - I had the exact same experience when I first got approved for CalFresh about 6 months ago. Got my card, called to check the balance, and it was $0! I was so worried something went wrong with my application. But like others have mentioned, since your approval letter says May 2025, you're just getting the card ahead of time so it's ready to go. One thing that might help ease the wait - I'd recommend downloading a grocery budgeting app or just making a list of essential items you want to get once your benefits load. When I got my first $312 deposit, I was so excited that I kind of went overboard buying things I didn't really need and ran short later in the month. Planning ahead really helps you make the most of your benefits. You've got this, and May 1st will be here before you know it!
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Noah Lee
•Thanks Liam! It's so reassuring to hear from someone who went through the exact same thing recently. I was definitely worried that something was wrong with my application when I saw $0 on the balance. Your advice about planning ahead and making a list is really smart - I can see how it would be easy to get excited and overspend when you first get benefits loaded. I'll definitely take some time this week to research prices and make a good shopping list focused on essentials that will last through the month. Really appreciate you sharing your experience!
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Dyllan Nantx
Hi Zoe! Welcome to CalFresh and this community! I see everyone has already cleared up the confusion about your benefits starting in May - that's totally normal and happens to most new recipients. I just wanted to add that when you do get your first deposit on May 1st, don't forget that you can use your EBT card at discount stores like Aldi, WinCo, and even some dollar stores for food items. These places often have really good prices that can help stretch your $275 further. Also, if you're into cooking, buying basic ingredients like rice, beans, pasta, and frozen vegetables in bulk can be much more economical than pre-made meals. The learning curve feels steep at first, but you'll get the hang of maximizing your benefits quickly. Everyone here is super helpful if you have more questions once you start shopping!
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Esmeralda Gómez
•Thanks Dyllan! Those are really practical tips about shopping at discount stores - I hadn't thought about places like Aldi or WinCo for using EBT. And you're absolutely right about buying basic ingredients in bulk being more economical than pre-made stuff. I'm actually a pretty decent cook, so focusing on staples like rice, beans, and pasta makes a lot of sense for stretching the budget. I'm taking notes on all these suggestions from everyone! It's incredible how much useful information this community has shared. I feel so much more prepared and confident about starting my CalFresh journey now. Thank you for the warm welcome!
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Fatima Al-Hashimi
Hey Zoe! I just went through this exact same situation a couple months ago - got my card, checked the balance, and panicked when it showed $0! But everyone here has given you great advice. Since your approval letter says May 2025, you're all set to receive your first deposit on May 1st (just a few days away now!). One thing I wish someone had told me is to activate your card by making a small purchase or balance inquiry at an ATM before your benefits load, just to make sure everything is working properly. That way if there are any issues with the card itself, you can get them sorted out before you actually need to use it for groceries. Also, when you do get your first $275 loaded, I'd suggest starting with a smaller shopping trip to get familiar with how the EBT card works at checkout before doing a big grocery haul. The process is super simple (just swipe and enter your PIN like a debit card), but it can feel a bit nerve-wracking the first time. Welcome to CalFresh and this amazing community - everyone here has been so helpful during my first few months too!
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Natasha Orlova
•That's such a smart tip about activating the card with a small purchase first, Fatima! I wouldn't have thought to test it out before my benefits actually load. I definitely want to make sure everything works smoothly when I go to do my first real grocery shopping. And starting with a smaller trip to get comfortable with the process sounds like great advice too - I can imagine it might feel a bit intimidating using EBT for the first time even though it's just like a debit card. Thanks for sharing your recent experience and for the warm welcome! This community has been absolutely incredible with all the practical tips and support.
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