California CalFresh

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Isaiah Cross

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This is such a wonderful thread to read! As someone who just got approved for CalFresh about 3 weeks ago, I had no idea that birthday cakes were eligible items. I was literally just wondering about this for my own child's upcoming birthday next month. It's so reassuring to see all the positive experiences people have shared here - from Safeway to Costco to local bakeries, it sounds like this is a completely normal and accepted use of benefits. I love how supportive this community is and how willing everyone is to share their real-world experiences. The tips about calling ahead if you're unsure and asking about decoration charges are so helpful. James, I hope your son has the most amazing 5th birthday party! And thank you for asking this question - it's helped way more people than just you! 🎂✨

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Dananyl Lear

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Welcome to the community, Isaiah! I'm also pretty new to CalFresh (got approved about 2 months ago) and this thread has been such a game-changer for me too. It's amazing how much more confident you feel when you have real experiences from other parents to learn from. Before finding this community, I was constantly second-guessing what I could and couldn't buy, but seeing all these success stories really helps normalize using benefits for things like birthday celebrations. Your timing is perfect with your child's birthday coming up next month - now you can plan ahead knowing you have this option! This community really is incredible for getting practical answers to questions you didn't even know you had. Hope your little one has a fantastic birthday party when the time comes! 🎉

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Paolo Rizzo

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This thread has been incredibly helpful! I'm fairly new to CalFresh (about 5 months now) and was actually just stressing about this exact same situation for my nephew's birthday next week. I was worried about asking at the store and potentially being told no in front of other customers. Reading through everyone's experiences - especially hearing from people who work at grocery stores and have processed these transactions regularly - gives me so much confidence. It's really reassuring to know that this is such a normal, accepted use of benefits across so many different stores. The tips about calling ahead and asking about decoration charges are brilliant too. James, your son is going to have such a wonderful 5th birthday! Thank you for asking this question that's helped so many of us feel more confident about using our benefits for our kids' special celebrations! 🎂

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Hannah White

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Oh wow, this is so timely! I literally just had the EXACT same issue yesterday with the EBT Connect app. I was panicking because I needed to check if my benefits loaded before heading to the store. The app kept saying "invalid credentials" even though I knew my login was correct. After reading through all these comments, I'm definitely going to try the password reset without special characters - mine also has symbols in it! It's really frustrating that they don't warn you about this when the app updates. Thanks to everyone who shared their experiences and solutions. This thread is going to save me so much time and stress! Also @c9ca11007d05 I'm so glad you got it sorted out! Your update at the end really helps knowing there's a light at the end of the tunnel when dealing with these technical issues.

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Welcome to the community! Yeah, this special characters issue with passwords seems to be affecting a lot of people after the recent app update. Definitely try creating a new password with just letters and numbers - that seems to be the fix that's working for most folks. It's really frustrating that there's no clear warning about this when the update happens. Hope you get it sorted quickly! @c9ca11007d05 's experience gives me hope too that there are solutions even when it seems like everything is broken.

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Nia Thompson

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Just wanted to chime in as someone who works with folks navigating these systems - this thread is incredibly valuable! I've seen so many people struggle with the EBT Connect app issues lately, especially after that April update. The tip about avoiding special characters in passwords is gold - I wish the app would actually tell users this upfront instead of just failing silently. For anyone still having issues, here's one more thing that sometimes helps: make sure your phone's operating system is fully updated too. Sometimes there are compatibility issues between older phone software and the newer app versions. Also, if you're on a very slow internet connection, the login can timeout and give confusing error messages. Really appreciate everyone sharing their real experiences here - it helps so much more than the generic troubleshooting guides that never seem to address the actual problems people face!

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KingKongZilla

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I'm brand new to CalFresh (just applied two weeks ago and still waiting to hear back) but I've been doing research on how the online system works. After reading through all these comments, I'm honestly both relieved and kind of amazed that EVERYONE has the exact same reaction to seeing "EBTWM" for the first time! It's like they designed the most confusing acronym possible on purpose. I was already worried about navigating all these new government systems, but now I know that when I eventually see those four mysterious letters, I shouldn't panic and think something's broken. Thanks so much for asking this question and to everyone who shared their stories - it's making me feel way more prepared for when I finally get to use the system myself. It's incredible how helpful this community is for figuring out all the confusing parts of these programs!

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Heather Tyson

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Don't worry, you're going to be totally fine! It sounds like you're already way more prepared than most of us were just by reading through everyone's experiences here. When you eventually see "EBTWM" you'll be like "oh right, that's the thing everyone warned me about!" instead of panicking like the rest of us did. Good luck with your application process - hopefully you hear back soon! This community really is great for getting answers when you run into confusing stuff, so don't hesitate to ask questions when you're getting started with the system.

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Zoe Stavros

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I just want to say how incredibly helpful this entire thread has been! I'm literally in the middle of my CalFresh application process right now (should find out if I'm approved next week) and I've been trying to research everything in advance so I'm not completely lost when I start using the system. Reading through everyone's experiences with the "EBTWM" confusion is both hilarious and so reassuring - it's like you've all given me a preview of exactly what to expect! Now when I eventually see those four letters, instead of thinking my computer is broken or I'm on a fake website, I'll know it's just another example of government agencies choosing the most confusing names possible for their systems. It's honestly wild that SO many people have had this identical moment of panic over what should be a straightforward login page. Thank you all for sharing your stories and making this whole process feel way less intimidating for those of us who are just getting started!

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Taylor To

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This whole thread has been such an eye-opener for me too! I'm also going through the CalFresh application process right now (submitted my paperwork last week) and was feeling pretty anxious about learning all these new systems. Reading everyone's "EBTWM panic" stories is making me feel so much more prepared - and honestly kind of excited to join this apparently universal club of people who initially thought the website was broken! It's amazing how something as simple as four confusing letters can cause so much shared confusion. I love how this community comes together to help each other navigate these unnecessarily complicated government systems. Thanks to everyone who shared their experiences - you've definitely made this whole process feel way less scary for newcomers like us!

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TommyKapitz

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Hi Paolo! I'm new to this community but your situation really hits close to home for me. My 4-month-old son also has his father's last name but dad isn't listed on the birth certificate - he was out of the country for work when I gave birth and couldn't be there to sign the paperwork. I was in the same boat as you, really stressed about how to handle the CalFresh application with this complication. But after reading through all these incredibly helpful responses, I feel so much more confident! It's amazing to see how many of us have dealt with similar situations and how supportive this community is. The consistent advice from everyone - including former CalFresh workers - is so reassuring: they really only care about who physically lives in your household and shares meals with you. The different last names just aren't the red flag we thought they'd be. I especially love the suggestion about preparing that simple statement: "Household of 2 - me and my child, father not on birth certificate and doesn't live with us." Having that clear explanation ready would definitely help if nerves kick in during the interview. Thank you for being brave enough to ask this question! It's helped so many of us realize we're not alone in these situations. I'm definitely going to apply for CalFresh now, and I'll also look into WIC since I'm breastfeeding. You're doing an amazing job advocating for your daughter - we've all got this! 💕

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Drew Hathaway

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Hi TommyKapitz! Welcome to the community! It's so heartwarming to see how this thread has helped so many people in similar situations feel less alone and more confident about applying for benefits. Your situation with your son's father being out of the country for work is another perfect example of how these family complications happen for completely normal reasons, but can feel so overwhelming when you're trying to navigate the benefits system. I'm really glad you found the responses helpful! When I first posted my question, I felt like I was the only person dealing with this kind of situation, but it's been incredible to discover how common it actually is. The advice from the former CalFresh workers has been especially reassuring - knowing that they see these situations all the time and that the different last names really aren't a concern for eligibility. That simple statement format has definitely become the gold standard from this thread: "Household of 2 - me and my child, father not on birth certificate and doesn't live with us." It's such a clear, concise way to address any questions without overcomplicating things. I'm so happy this discussion gave you the confidence to move forward with your CalFresh application! And definitely do look into WIC too - several people mentioned how helpful it is to have both programs, especially when breastfeeding. This community has been such an amazing support system. Thank you for sharing your story too - it just reinforces how we're all in this together, doing our best for our kids. Best of luck with your application! 💕

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Hi Paolo! I'm new to this community but your post really resonates with me. My daughter also has her father's last name but he's not on the birth certificate (he was traveling for work when she was born). I was so anxious about applying for CalFresh because I thought the different last names would cause major issues. Reading all these responses has been such a huge relief! It's incredible to see how common this situation actually is and how knowledgeable and supportive everyone here is. The consistent message from former workers and people who've been through the process is so reassuring - CalFresh really does just care about who lives in your household, not the complicated family history behind the names. I love the advice about preparing that simple statement: "Household of 2 - me and my child, father not on birth certificate and doesn't live with us." That takes all the complexity out of it and focuses on what actually matters for the application. Thank you for asking this question! It's helped so many of us realize we're not alone in dealing with these situations. Your bravery in posting this has probably helped dozens of single moms who were putting off applying because of similar worries. You're doing an amazing job advocating for your daughter, and this community is lucky to have you! Good luck with your application - you've definitely got this! 💕

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Adrian Connor

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I've been using EBT for online grocery pickup for about a year now and Safeway has been pretty consistent with their refund timing in my experience. Usually takes 2-4 business days, but I've found a few things that help: First, definitely save your cancellation confirmation and take a screenshot of your current EBT balance so you have documentation. Second, if you're really stressed about the timing, you can call the EBT customer service number after day 2 and ask if they see any "pending transactions" - they can often confirm the refund is processing even before it shows up as available balance. Also, the refunds usually post early in the morning (like 3-6 AM) rather than during business hours, so don't panic if you don't see it during the day. I know waiting is stressful when every dollar counts, but from what I've seen Safeway is actually one of the more reliable stores for EBT refund processing. Hang in there!

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Sofia Gomez

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I've been through this same situation with Safeway pickup twice in the past year! In both cases, my EBT refunds took exactly 3 business days to show back up on my card. One thing I learned is to check your balance early in the morning (like 6-7 AM) because that's when the refunds seem to post, not during regular business hours. Also, make sure you keep that cancellation confirmation email - I had to use mine once when there was a delay and it really helped speed up the resolution. The waiting is definitely stressful when you're budgeting carefully, but Safeway has been pretty reliable in my experience. If you don't see it by Friday, I'd recommend calling both the EBT customer service line and Safeway's customer service to check on the status. But based on when you cancelled, I'd expect to see those funds back by Thursday or Friday at the latest!

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This is really reassuring to hear from someone who's been through this exact situation twice with Safeway! Three days seems to be the most common timeline I'm seeing from everyone's experiences. The tip about checking early morning is something multiple people have mentioned now, so I'll definitely make sure to check around 6-7 AM starting Thursday. I've got my cancellation confirmation saved and screenshots of my balance, so I feel much better prepared now thanks to all the advice in this thread. It sounds like Thursday/Friday is a realistic expectation based on when I cancelled yesterday morning. Really appreciate you sharing your specific experience - it helps so much to hear from people who've actually been through this same scenario!

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