CalFresh benefits split between old and new county EBT cards - accidentally cut up old card!

omg i did similar when i moved counties. u can call ebt customer service and get replacement for old card they'll mail it to ur new address

This happens sometimes during county transfers with CalFresh. When you move counties, they open a new case and sometimes issue a new card, but the old case doesn't always close properly, especially if there were supplemental benefits scheduled. You need to request a replacement card for your old county. Call the EBT customer service line at 1-877-328-9677. They can send a replacement card for your old county to your new address. Don't worry, cutting up the physical card doesn't make you lose the benefits - they're still in the account linked to that card number. Once you get the replacement card, you should contact San Bernardino County to request a full case transfer so everything moves to your new card going forward. There's often a lag in the system when counties communicate about transfers.

EBT benefits stay on your account for 274 days (about 9 months) before they expire, so you're definitely fine for 3 weeks! Just make sure when you call to get the replacement card that you have your old county case number or SSN and verify your old address first, then tell them you need it sent to your new address. They'll need to verify your identity before changing the mailing address for security reasons.

THIS IS WHY THE SYSTEM IS SO MESSED UP!!! They can't even get basic stuff like moving counties right! I've been dealing with CalFresh for 6 years and they STILL mess up my benefits every time anything changes. You shouldn't have to jump through hoops just because you MOVED. The left hand never knows what the right is doing with these county offices!!

There's actually a form for this! When you move counties, you're supposed to fill out an ICT (Inter-County Transfer) form. Most eligibility workers should initiate this automatically when you report an address change to a new county, but sometimes they miss it. The ICT process is supposed to transfer everything - your case history, verification documents, and all benefits to the new county. For now, definitely get the replacement card for your old benefits. But when you talk to San Bernardino, specifically ask if they completed an ICT with Alameda County. If not, request that they do so to prevent this issue with future benefits. Your case should be fully transferred to your new county within 30 days of the ICT request.

i think your cutting the card messed things up cause the system mighta tried to transfer everything but the card wasnt active no more???? anyone else think thats what happened?

UPDATE: I called the EBT customer service line and they're sending me a replacement for my old Alameda card! They said my supplemental benefits are still there (phew!!). They're mailing it to my new address and I should get it in 7-10 business days. I also called San Bernardino County and asked about the ICT form someone mentioned. The worker said they did submit it but these things can take time to process fully. She suggested I use up the benefits on both cards, and by next month everything should be consolidated on my new card. Thanks everyone for the help!!