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Same thing happened to me! Got an extra $160 loaded today and was so confused. Really glad @Emma Taylor called to confirm it's legit - I was about to drive to the county office myself but those wait times are brutal. This extra money is going to help so much with groceries this month, especially with how expensive everything has gotten lately. Thanks everyone for sharing your experiences, makes me feel way less anxious about using the funds!
I'm so glad I found this thread! I just noticed an extra $205 on my EBT card this morning and was completely panicked that it was some kind of system error. Reading everyone's experiences and especially the detailed explanation from @Oliver Fischer about the CFAP program has been such a huge relief. I was literally about to not buy groceries today because I was scared to touch that money! This community is incredible - thank you all for sharing your stories and helping newcomers like me understand what s'happening with our benefits.
Just wanted to add my experience - I got an extra $142 this morning and was totally freaking out! Like others mentioned, I didn't get any advance notice which made it really confusing. After reading through all these comments I feel so much better knowing it's the CFAP supplement and not some system glitch. Really appreciate everyone taking the time to call their county offices and share what they learned. This extra help is going to make such a difference for my family this month - grocery prices have been absolutely brutal lately. Thanks to this amazing community for always looking out for each other! 🙏
I just want to thank everyone for all the detailed explanations! This thread has been incredibly helpful. I was so confused when I first got that mail about P-EBT, but now I understand it's separate from CalFresh and tied to the school lunch program. Based on what everyone shared, it sounds like I need to: 1. Check if our school filled out that meal application (or if it's a CEP school) 2. Verify our address is correct with the school 3. Wait a bit longer since some counties are still processing 2025 cards 4. Call the P-EBT helpline if nothing comes in the next few weeks It's frustrating that the program isn't more straightforward, but at least now I know what to expect. Really appreciate this community for breaking it all down in terms that actually make sense!
You've got a great plan! Just wanted to add one more thing that helped me - when I called our school, I asked specifically to speak with someone in "Nutrition Services" or "Food Services" rather than just the main office. They were way more knowledgeable about P-EBT eligibility and could actually look up my kids' status in their system right away. The main office staff seemed confused about the whole program and kept transferring me around. Also, if your school does have universal free lunch, make sure to ask if they still required that meal application form - seems like every district handles it differently!
One thing I haven't seen mentioned yet is that P-EBT benefits can also be used for online grocery pickup/delivery at participating stores like Walmart, Amazon Fresh, and some Safeways. This was really helpful for us since we don't always have time to go grocery shopping in person with work schedules. Also, if you're having trouble getting through to the P-EBT helpline, try calling right when they open (usually 8am) or during lunch hours when call volume might be lower. I've had better luck getting through around 12:30pm than in the mornings or late afternoons. And just to echo what others said - definitely save all the paperwork that comes with the cards! There's usually a pamphlet with store locations and online retailers that accept P-EBT, plus information about what you can and can't buy. Super useful to keep in your wallet or purse for reference.
Thanks for the tip about online grocery shopping! I had no idea P-EBT cards worked for pickup and delivery - that's going to be a game changer for our family. Do you know if there are any extra fees when using P-EBT for online orders, or does it work just like a regular debit card? Also really appreciate the advice about calling times. I was dreading having to sit on hold for hours, but I'll definitely try calling around lunchtime if we need to follow up about our cards.
I just want to add that I was confused about this too so I asked when I recertified last month. The eligibility worker told me that for most of these programs, you can use the benefit multiple times throughout the month until you reach their maximum. So if there's a $60 monthly maximum and you spend $27 now, you could potentially use another $33 in matching funds later in the month if your benefits reload. Not all programs work this way though!
Just wanted to share that I work at a community health center and we actually have printed flyers about these incentive programs that we give to our CalFresh clients! If you're having trouble finding info, try asking at local health clinics, food banks, or WIC offices - they usually have the most up-to-date information about which markets and stores participate. Also, some programs reset weekly instead of monthly, so you might be able to use the match multiple times. The lack of clear communication from the county is definitely frustrating, but these community organizations are usually more helpful with the details.
This is such great advice! I never thought to check with community health centers or food banks for this kind of information. It sounds like they actually take the time to explain these programs properly unlike the county websites. I'm going to ask at my local WIC office next time I'm there - they've always been really helpful with other questions. Thanks for the suggestion about weekly resets too, that could be a game changer!
I'm dealing with this same issue in Fresno! Been trying since yesterday and getting nowhere with the ATMs. What's really frustrating is that this always seems to happen at the worst possible time - right when bills are due. I tried calling the EBT customer service line multiple times but like others mentioned, just get stuck in an endless phone tree. Has anyone had luck getting through to an actual person at the state level rather than county offices? I'm wondering if there's a better number to call for system-wide outages like this.
Hey! I'm new here but dealing with the exact same thing in Oakland. From what I've been reading in this thread, it sounds like the system is starting to come back online - some people are reporting their cards are working again as of a few hours ago. Definitely try your card again today if you haven't already! And that tip about trying ATMs inside actual bank branches instead of standalone ones might be worth a shot too. I know how stressful this is when you have bills due - hoping it gets sorted out for you soon!
Just wanted to chime in as someone who's been through this multiple times over the past few years. The EBT system outages are unfortunately pretty common, especially during the first week of the month when everyone's trying to access their benefits. What I've learned is to always try the cash back option at grocery stores first - even when ATMs are down, the point-of-sale systems at stores often still work for cash withdrawals. You can usually get up to $40-60 cash back depending on the store. Also, if you're really in a bind with rent, most landlords will accept a money order, and you can get those at the post office or many grocery stores using your EBT cash benefits once the system is back up. Hang in there everyone - these outages are super frustrating but they do get resolved!
Thanks for all the helpful tips! I'm new to receiving CalFresh benefits and had no idea about the cash back option at grocery stores - that's really good to know for future outages. I've been panicking thinking I could only access cash through ATMs. Quick question though - do all grocery stores that accept EBT offer cash back, or are there specific chains that are better for this? I want to make sure I know my options before the next time this happens!
Mateo Rodriguez
Hey Nathan, I was in a similar situation about 8 months ago - single, on CalFresh, and couch surfing. Here's what I learned that might help you: First, definitely call 211 like others mentioned, but also try searching online for "[your county name] homeless services" - most counties have a website that lists all available programs. One thing that really helped me was connecting with a homeless services navigator. They're like case managers who know all the programs and can help you apply. Many counties have them at libraries, community centers, or through non-profits. Also, if you're worried about your friend's situation, look into "bridge housing" or "interim housing" programs. These are temporary placements (like converted motels) that can give you a stable address while you work on permanent housing. Way better than shelters and usually easier to get into than regular housing programs. Don't give up - it took me about 3 months but I eventually got into a shared housing program through a local non-profit. The key is applying to EVERYTHING you might qualify for, even if the wait lists are long. Good luck!
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Jordan Walker
•Thank you so much Mateo! This gives me a lot of hope. I'm going to look up homeless services navigators in my county - that sounds like exactly what I need since I'm feeling pretty overwhelmed trying to figure out all these different programs on my own. The bridge housing option sounds promising too since I really need to get out of my friend's place soon. I appreciate you sharing your experience and letting me know it's possible to get through this!
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Yuki Nakamura
Just wanted to add something that might help while you're waiting for housing programs to come through - make sure you update your CalFresh case to reflect that you're homeless. This can help in a few ways: you might qualify for higher benefit amounts since homeless individuals get different deductions, and it puts you in the system as someone who needs expedited services. Also, if you haven't already, ask about the Homeless Client Tracking system in your county. Being registered in this system is often required to access many of the housing programs people have mentioned. It's separate from your CalFresh case but equally important. One more tip - if you're in a county with a lot of colleges, sometimes there are emergency housing programs specifically for students/young adults that might have shorter wait times than the general homeless services. Worth asking about even if you're not currently enrolled in school.
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