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Great to see you got it resolved! For anyone else having similar issues, I'd also recommend checking if your county has text message alerts for CalFresh. Mine sends reminders about reporting deadlines and sometimes includes backup phone numbers when the app is down. You can usually sign up through your BenefitsCal account under notification preferences. It's been a lifesaver when I've had tech issues with both the website and app at the same time.
That's a great tip about text alerts! I had no idea counties offered that. I'm definitely going to set that up now that I have my account working again. Would have saved me so much stress if I'd known about backup phone numbers during outages. Thanks for sharing that - I'm sure other people reading this thread will find it helpful too!
Another thing that helped me when I had Edge app issues was making sure I had a strong internet connection. The app seems really sensitive to weak WiFi or cellular data. If you're on WiFi, try switching to cellular data or vice versa. Also, some people have reported that logging out of ALL apps on your phone and then restarting before trying Edge works better - something about memory allocation. And if you're still having trouble after trying all these fixes, you can always fax your SAR7 to your county office. Most county fax numbers are on their websites and it's usually processed just as fast as the app uploads.
Thanks for the internet connection tip! I never thought about that but it makes sense - government apps always seem extra picky about connectivity. I've definitely noticed my banking apps work better on cellular vs WiFi sometimes. Good to know about the fax option too as a backup. It's really helpful seeing all these different solutions in one thread since the Edge app seems to have so many different issues depending on your phone/setup.
This thread has been so helpful! I'm also in California dealing with similar struggles - my rent is eating up most of my income and I kept putting off applying for CalFresh because I assumed I wouldn't qualify. But reading about all these deductions (especially the shelter deduction) has given me hope. @fd111dffc265 I really hope your reapplication goes well now that you know about the net income calculation! It's ridiculous that they don't explain these deductions clearly upfront. @16f1cf625ae2 and @61ec8a31d0a7 thank you for breaking down all the different types of deductions - I had no idea there were so many factors beyond just gross income. I'm definitely going to apply now instead of just assuming I won't qualify. The worst they can say is no, but at least I'll know exactly where I stand.
@1cb8f35a573b @8de64d1fd524 @bc2679de8fd7 I'm so glad I found this thread too! I've been hesitating to apply for months thinking I make too much, but seeing how @fd111dffc265 got helpful advice when he actually called makes me realize I should at least try. The shelter deduction seems like it could really help since I'm also paying way more than 50% of my income on rent here in the Bay Area. @16f1cf625ae2 @61ec8a31d0a7 your explanations about the different deductions were incredibly helpful - I wish this information was easier to find! It's encouraging to see people supporting each other through this confusing process. I'm going to gather all my rent and utility documentation and apply this week. Thank you everyone for sharing your experiences and knowledge!
Reading through all these responses has been incredibly eye-opening! I'm also in California (Orange County) and have been putting off applying because I assumed I made too much at $2,650/month with rent at $1,750. But seeing how the shelter deduction and other factors work makes me realize I might actually qualify. @fd111dffc265 I really hope your reapplication with all the proper deductions works out! It's so frustrating that the initial screening doesn't explain all these options clearly. @16f1cf625ae2 @61ec8a31d0a7 thank you for explaining the net income calculation - I had no idea about the 20% earned income deduction or how the shelter costs factor in. This thread has given me the motivation to actually apply instead of just struggling quietly. It's amazing how much support and knowledge everyone is sharing here!
Congrats on getting through! That's such a relief. I've been in a similar situation where documents somehow went "missing" in their system - it's so frustrating but at least now you're back on track. Since they're expediting it, you should hear back within a few days. Just a heads up though - even after approval, it can take 7-10 days to get your actual EBT card in the mail, so don't panic if there's still a bit of a wait. Fingers crossed everything moves quickly for you now!
That's awesome that you got it sorted out! I went through something similar last year where they claimed they never received my bank statements even though I hand-delivered them. It's like their filing system has black holes sometimes lol. But yeah, the EBT card wait is real - mine took almost 2 weeks to arrive, but once it did everything was already loaded and ready to use. Hope yours comes way faster than that!
That's such great news that you finally got through and they're expediting your case! It's unfortunately super common for documents to get "lost" in their system - happened to me too when I first applied. Since you mentioned your rent went up $250, you might want to ask your caseworker if that change affects your benefit amount at all. Sometimes increased housing costs can actually increase your CalFresh allotment. Also, once you get approved and receive your EBT card, don't forget you can use it at farmers markets too if there are any near you - they often have matching programs that double your buying power for fresh produce!
Wait, I think there might be some confusion here - you're replying to your own post! But you're absolutely right about the rent increase potentially affecting your benefit amount. When you talk to your caseworker about the expedited processing, definitely mention that housing cost change. They should be able to update your case with the new rent amount which could increase your monthly benefits. The farmers market tip is great too - I didn't know about those matching programs until someone mentioned it here before!
Just wanted to add another tip that's helped me save money on fees - if your cousin lives near any colleges or universities, many campus bookstores and food courts accept EBT and offer cash back with no fees. I discovered this by accident when I was visiting a friend at UC San Diego. The campus convenience store let me get $40 cash back when I bought a drink, and there was no fee at all. Not every campus location does this, but it's worth checking if he's in the area. Also, for what it's worth, San Diego County's GA program should allow 4 free BofA ATM withdrawals per month before fees kick in. The county office on Broadway downtown sometimes has printed fee schedules available if he wants to stop by in person - sometimes easier than trying to get through on the phone. The staff there seemed more helpful than the eligibility workers at the initial appointment.
That's such a great tip about college campuses! I never would have thought of that. My cousin lives pretty close to UC San Diego actually, so I'll definitely tell him to check out their campus stores. Thanks for the info about the San Diego County office too - he's been so frustrated trying to get through on the phone. It sounds like going in person might be worth the trip to get that printed fee schedule. Do you know if they have specific hours for walk-ins or if he needs an appointment? I really appreciate everyone sharing their experiences in this thread. It's crazy how much useful information you all have provided that the county workers should have explained from the beginning!
This whole thread has been incredibly eye-opening! I had no idea the fee structure was so complicated or that there were so many ways to avoid them. I've been on CalFresh for about 6 months but never had cash benefits before, so this is all new information for me too. One thing I wanted to add that might help your cousin - I recently learned that some Dollar General and Family Dollar stores also offer cash back with EBT purchases, and their limits are usually pretty reasonable (around $40-50). Since there are so many of these stores around, it might give him more options for getting cash without fees, especially if he's in an area without a lot of grocery stores. Also, just want to say how frustrating it is that we all have to crowdsource this basic information that should be clearly explained during the application process. The fact that people are losing money to fees because they weren't properly informed is really messed up. Thanks to everyone who shared their experiences - this is exactly the kind of practical knowledge that makes a real difference in people's lives!
Jade O'Malley
I went through this exact same panic in 2019 when my caseworker told me benefits might be interrupted during the shutdown. Turns out she was completely wrong - my EBT card loaded normally every single month during that 35-day shutdown! CalFresh is considered mandatory spending and the system runs automatically. Even if your county office has reduced staff for your recert interview, they'll work with you to reschedule and won't let your benefits lapse. I have 2 kids myself so I totally understand the fear, but you can breathe easy - your family will not go hungry during a shutdown. The misinformation from caseworkers during these times is honestly inexcusable given how much stress it causes families.
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Keith Davidson
•Thank you for sharing your experience from 2019! It's so frustrating that caseworkers are spreading this misinformation and causing panic for families. I'm a single mom on CalFresh and hearing all these stories from people who've actually been through shutdowns before is really putting my mind at ease. It sounds like the system is designed to protect families even when the government can't get its act together. Really appreciate everyone taking time to share their real experiences rather than just speculation!
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Austin Leonard
I've been receiving CalFresh for about 2 years now and went through the 2023 shutdown situation. Can confirm that benefits continued normally - my EBT card was loaded on schedule every month without any issues. The automated system that handles benefit disbursements is separate from the political budget battles in Washington. What I learned during that time is that CalFresh (SNAP) is considered an "entitlement program" which means it has mandatory funding that doesn't get affected by temporary shutdowns. The only thing that might be impacted is if you need to speak with a caseworker for changes or new applications, since offices might be short-staffed. But your existing benefits will keep coming. Your caseworker really shouldn't have scared you like that - it's frustrating when the people who are supposed to help us spread unnecessary panic instead of facts.
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