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I'm freaking out right now! Went grocery shopping yesterday and my EBT card was declined. Called the helpline and they told me my card was CANCELLED as of last week?? I never requested this! I still have my physical card in my wallet. The automated system just says it's not active anymore. Has anyone else experienced this? I have 3 kids to feed and $0 in my account now. Already left a message with the county but who knows when they'll call back. Do I need to reapply for CalFresh completely or is there a way to just reactivate my card? This is beyond frustrating!
So frustrated right now! I was approved for CalFresh almost a month ago (got the approval letter in the mail with my benefit amount of $465/month), but my EBT card still shows $0 balance. Called the county twice last week but got disconnected both times after 45+ minutes of waiting. Tried the EBT customer service line but they said it's a county issue, not a card problem. Has anyone else dealt with benefits being approved but never actually loaded? I'm seriously struggling to feed my kids and was counting on this. Do I need to visit the office in person? Will they even see me without an appointment?
So glad you got it resolved! This is exactly why I keep telling people about Claimyr - the county workers are usually helpful once you can actually reach them, but getting through the phone system is the nightmare part. It's ridiculous that we need a third-party service just to contact our own caseworkers, but at least it works. Thanks for updating us with what the actual issue was - I'm sure this will help other people who find themselves in the same situation. System errors like this seem way too common!
This is such great info to have! I'm bookmarking this thread in case I ever run into similar issues. It's crazy that system errors like this happen but nobody proactively checks for them. Really appreciate both of you sharing the solution - I had never heard of Claimyr before but it sounds like a lifesaver for dealing with these phone system nightmares.
This whole thread is exactly why we need better systems! @Omar Farouk I'm so relieved you got your benefits sorted out - three weeks without food assistance when you have kids must have been terrifying. The fact that it was just a "system error" that required a client to call in to fix is absolutely unacceptable. There should be automated checks to catch when approvals don't translate to actual benefit issuance. I've been dealing with CalFresh for years and stories like this are way too common. At minimum, they should send an automated text or email when benefits are supposed to be issued but the system fails. Thanks everyone for sharing the Claimyr solution - definitely saving that for future reference!
Has anyone else gotten their EBT card but it only shows 'Sun Bucks' on it? I got my letter in the mail yesterday (with the L at the beginning of my case number) and my card came with it, but when I called to check the balance it only mentions something called 'Sun Bucks' and not my actual CalFresh benefits. I was approved for $415 for my family of 3 but I can't see that amount anywhere on the account. Is Sun Bucks the same thing as CalFresh? I'm so confused because I need to buy groceries this weekend and don't know if I can use this card or not. First time getting benefits so I have no idea what's normal.
To clarify for everyone - the standard CalFresh issuance schedule for 2025 is as follows, based on the last digit of your case number: • 1st of the month: Cases ending in 1, 2, 3, or L • 2nd of the month: Cases ending in 4, 5, 6, or M • 3rd of the month: Cases ending in 7, 8, 9, or N • 4th of the month: Cases ending in 0 or O So the OP's benefits were correctly loaded on the 1st since their case begins with L. Different counties may have various supplemental programs (like the 'Sun Bucks' mentioned), but the standard CalFresh issuance follows this schedule statewide.
I'm new to CalFresh too and this whole thread was super educational! I just got approved last week and was worried I'd run into similar confusion when my card arrives. The fact that there can be multiple benefit types on one card is something they definitely don't explain well in the approval materials. Really glad you got it sorted out and thanks to everyone who provided such detailed explanations - this is exactly the kind of info that should be included in the welcome packet but never is!
I'm freaking out right now! Just checked my EBT balance and almost everything is GONE. I had $609 in CalFresh benefits that I was saving for a big shopping trip this weekend, and now there's only $12 left! When I looked at the transaction history, everything was spent in Folsom (which is like 30 miles from Sacramento), but I'm in Whittier (LA area) and haven't left in months. Never even been to Folsom! Has anyone dealt with EBT theft before? Will CalFresh actually replace stolen benefits if I report it? How long does the investigation take? My kids are going to go hungry if I can't get this fixed ASAP 😭
i heard they making everyone use the new chip ebt cards soon bc of all the skimming happening. did u have the old swipe card? my friend said the chip ones r safer
This is correct. California is currently rolling out new chip-enabled EBT cards to combat skimming fraud. However, the rollout is happening county by county and won't be completed until late 2025. Until you receive a chip card, some safety tips include: 1. Check card readers for loose or suspicious parts before inserting your card 2. Cover the keypad when entering your PIN 3. Monitor your balance regularly through the ConnectEBT app 4. Consider keeping minimal balances on your card by planning regular shopping trips
I'm so sorry this happened to you! EBT theft is absolutely devastating, especially when you're trying to budget and plan ahead like you were doing. I went through something similar last year - thieves hit my card at a gas station in Fresno while I was in Long Beach. Here's what worked for me: 1. You did the right thing calling immediately to freeze the card 2. When you file the police report, make sure to get a case number - you'll need it for the CalFresh claim 3. Ask your caseworker about "interim assistance" while waiting for the investigation - some counties can provide temporary emergency benefits 4. Document EVERYTHING with photos of your transaction history and keep all reference numbers The waiting period is brutal, but most people do get their benefits restored. In the meantime, check with local churches and community centers too - many have emergency food programs specifically for situations like this. Stay strong, and don't let anyone make you feel bad for having savings on your card. You were being responsible by planning ahead! 💙
I recently checked my CalFresh benefits on the mobile EBT providers app and saw this weird message: "you spent $0.00, account aged - status changed". I have NO idea what this means! My balance still shows the correct amount from my last issuance, but I'm scared they're going to take away my benefits or something. Has anyone else gotten this message? Does it mean my account is expired or flagged? I'm a single mom with 2 kids and really rely on these benefits. Just recertified 2 months ago so shouldn't be having any problems...
I'm glad you got some peace of mind from everyone's responses! For future reference, you can also check your benefit expiration dates by calling the EBT customer service line on the back of your card - they can tell you exactly when different portions of your benefits will expire without having to wait on hold for your county office. The automated system usually has this info available 24/7. It's definitely frustrating how unclear these app messages are - they really should explain what "account aged" means right in the notification!
Jade Santiago
I'm so sorry you're dealing with this stress! As a newcomer to this community, I'm learning a lot from reading everyone's experiences. It sounds like you got great advice and I'm relieved to see your update that it's getting resolved. I'm keeping this thread saved for reference since I'm still pretty new to navigating CalFresh myself. The tip about Claimyr seems really useful - I had no idea services like that existed. Thanks to everyone who shared their knowledge here, it's so helpful for those of us who are still learning the system!
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Raúl Mora
Welcome to the community! I'm relatively new here too and this thread has been so educational. It's amazing how supportive everyone is with sharing their experiences and practical solutions. The Claimyr service recommendation was a game-changer - I never would have known about tools like that without this community. It really shows how much we can help each other navigate these complicated systems. Definitely saving this thread as well for future reference!
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Marcelle Drum
I'm so glad you were able to get this resolved, Clarissa! As someone who's been through similar CalFresh issues, I can totally relate to that panic when your card suddenly stops working and you have a family to feed. It's really frustrating how these system glitches happen during routine updates, but at least now you know what to do if it ever happens again. The Claimyr service sounds like a lifesaver - I'm definitely bookmarking that for future reference. Thanks for sharing your experience and the solution, it's going to help so many other families who might face this same issue. Hope everything goes smoothly when you pick up your emergency card tomorrow!
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