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Just got a scary text message saying my 'P-EBT: Benefits locked' and to call 1-866-982-1240 with some 'MSG ID: 012090' number. I've never received a text from P-EBT before and I'm worried this might be a scam to steal my information. Has anyone else received something like this? Should I ignore it or is this actually legit? My kids' school meals depend on these benefits and I'm afraid to call the number but also worried about losing their food benefits if it's real. Any advice appreciated!
Been waiting for almost 3 weeks now for my kids' P-EBT cards (I have three in elementary school). The school said all kids who qualify for free/reduced lunch would automatically get them, but nothing's shown up in the mail yet. I keep checking my BenefitsCal account but there's no update there either. Anyone else in Madera County received theirs? Or know who to contact about this? The regular CalFresh hotline wasn't helpful - they just said P-EBT is handled separately. Really counting on this extra food assistance with grocery prices being so crazy in 2025!
Has anyone had issues using their P-EBT cards once they got them? I finally received my kids' cards but when I tried to use one at Food Maxx yesterday, it kept getting declined even though I activated it and set the PIN. The balance tracker on the P-EBT website shows funds available but the cashier said it wasn't working... super embarrassing with a line of people behind me!
That's so stressful! I haven't received mine yet but now I'm worried about this too. Did you try calling the number on the back of the card?
Just a reminder to everyone waiting for P-EBT cards: when they arrive, they're valid for one year from the issue date. Any unused benefits will remain on the card until the expiration date. Don't feel rushed to spend all benefits at once. Also, P-EBT benefits are completely separate from regular CalFresh benefits. Accepting and using P-EBT will not affect your CalFresh eligibility or benefit amounts in any way. Some clients worry about this, but they are entirely separate programs. If your address has changed since you provided information to your child's school, you should contact the P-EBT hotline to update your address to ensure the cards are sent to the correct location.
Thanks for this info! Quick question - can these P-EBT benefits be used anywhere regular EBT is accepted? Or are there different restrictions?
Yes, P-EBT cards work exactly like regular EBT cards in terms of where they can be used. They can be used at any store that accepts CalFresh/SNAP benefits, including grocery stores, farmers markets, and many online retailers that participate in the EBT program (like Amazon and Walmart). The same purchase restrictions apply - food items only, no hot prepared foods, alcohol, non-food items, etc.
My CalFresh benefits were stolen last week while I was sleeping! Woke up to notifications that someone spent $780 at a grocery store in Chula Vista at 3am (I live in North Park and was definitely home asleep). I immediately called to report it and froze my card. The EBT customer service rep said I needed to file a claim and submit form 303 with the county office for stolen benefits. I did that Monday morning, but now I'm worried about how long this will take. My kids and I literally have no food budget until this gets fixed. Has anyone in San Diego County dealt with EBT theft recently? How long before they reimburse the stolen benefits? Did you get everything back or just partial? The worker said something about a 10-day processing time but wasn't clear if that meant approval OR replacement.
I had this happen in February. The county told me 10 days, but it only took 6 days to get my benefits back. I think it depends on how busy they are? Make sure u check ur balance daily until it shows up - they didn't notify me when they replaced it, it just appeared one day. Also, be warned they might make u do an interview about what happened. I had to explain exactly when I last used my card, where i kept it, who knew my PIN, etc. They're trying to rule out family members taking it I guess. Good luck! The waiting part is super stressful when u have kids to feed :
Since you're in immediate need while waiting for the claim to be processed, contact these local emergency food resources in San Diego: 1. San Diego Food Bank - They have emergency food distribution sites across the county 2. Feeding San Diego - Call (858) 452-3663 for their emergency assistance 3. Your local WIC office if you have children under 5 Also, when you call the county office tomorrow, explicitly state that you have children with no food and need emergency replacement benefits. Use those exact words. Under CalFresh regulations, they have options for expediting replacement in hardship situations, but you need to make it clear that this is an emergency situation.
I requested a replacement EBT card almost 2 weeks ago because mine got stolen. The automated system said it would arrive within 10 days but I still haven't gotten anything in the mail. I'm completely out of groceries and my kids are hungry. I don't have the old card anymore to check the customer service number on the back. Can someone please share the EBT customer service number so I can find out what's going on with my replacement card? I've tried calling my county office but I'm just stuck on hold forever. Any help would be so appreciated!!
I'm sorry you're having trouble with your EBT card replacement. It can be so stressful when you're waiting for benefits and have children to feed. If you're in an emergency situation, please don't forget there are food banks that can help while you're sorting this out. Most don't require any documentation for emergency assistance. I've been in your shoes and understand how difficult this waiting period can be. As for your card, once you get through to customer service, ask them to check if the card was actually mailed and if they have tracking information. Sometimes there are delays with the vendor that prints the cards. Wishing you the best.
UPDATE: I called the EBT customer service number that was shared here. After 20 minutes on hold, they told me my card was mailed 8 days ago but couldn't provide tracking. They offered to cancel that one and send a new one with expedited shipping that should arrive by Friday. They also gave me the option to go to the county office for same-day replacement, but I can't miss work. Thanks everyone for your help!
Just got a surprise in the mail today - Summer EBT cards for my kids arrived way earlier than I expected here in Monterey County! Seems like they're processing alphabetically because our last name starts with A. I haven't checked the balance yet to see if they're loaded or just sent early. Has anyone else in Monterey County received theirs? Wondering if this is just for A's or if everyone's rolling out now. Also, do we need to activate these before using them or do they work automatically? This is our first time with the summer program.
btw did ur cards come in a blue envelope?? mine did and i almost threw it away thinking it was junk mail! they should really mark these better
One more important note for everyone receiving Summer EBT cards: these funds are specifically for purchasing food for your children. Unlike regular CalFresh EBT, you cannot use Summer EBT to purchase: - Hot prepared foods - Non-food items - Vitamins or medicines If you try to purchase ineligible items, the transaction for those specific items will be declined. Also, keep your cards even after the balance is zero - the state may reload them for future programs rather than issuing new cards.
Zainab Ibrahim
Makes me SO ANGRY how these scammers target families who are just trying to feed their kids!!!!!! I hope everyone forwards these texts to 7726 and reports them. The county worker told me they've seen a 300% increase in these scams since January 2025. NEVER give your EBT card # or PIN to ANYONE who calls or texts you!!!
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Keisha Johnson
fr it's disgusting!! my cousin lost all her benefits last month cuz of a scam like this and now her kids dont have enough food. should be illegal to target ppl like this
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Connor O'Brien
i got a text from that exact number last week! defintly a scam, my friend at WIC told me govt benefits never text about locked accounts
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