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just a heads up, when they calculate your income they use GROSS not net! I got confused because my net income after taxes is way less than what they counted. And they average your last 30 days of income unless you have a sudden change like getting fired or hours cut - then they can use your new expected income instead. Make sure to explain your situation clearly on the application.
One more thing that might help: when you apply, you can request expedited services if you meet certain criteria (very low income/resources or high housing costs compared to income). If eligible for expedited services, they must process your application within 3 calendar days instead of the standard 30. Might be worth asking about if your situation is urgent.
Has anyone tried going to their local office in person about this? I'm wondering if showing up might get faster results than calling.
Just wanted to provide an update - I've now heard from several clients that replacements for benefits stolen between May 1-10 are being processed this week and next. If your benefits were stolen after May 10th, you're looking at early June for replacement. The state has actually allocated additional staff to help counties process these claims faster, but there were over 40,000 theft reports in May alone across California, which is why it's taking so long. The good news is they are absolutely replacing the benefits - it's just a matter of when. I'd recommend checking your EBT account online every morning as replacements are often being loaded overnight with no notification.
For everyone still waiting, here's some helpful information about the 2025 P-EBT rollout: 1. No application is needed if your children already receive free or reduced-price school meals 2. Distribution for Northern California counties began March 15 and continues through May 30 3. Cards are mailed directly to the address on file with your school district 4. The 2025 benefit amount is $1,850 per eligible child 5. Cards for children in the same household may arrive on different days 6. You'll receive a separate P-EBT card for each eligible child 7. Text notifications are sent if you have a mobile number on file 8. The P-EBT hotline (833-979-3329) can verify if cards have been issued 9. Once received, you must activate the card and create a PIN 10. Benefits remain available for 274 days from issuance If you haven't received your cards by May 30, then you should follow up with both your school district and the P-EBT hotline.
Update: I finally got through to someone after using that Claimyr service the other commenter suggested. The rep confirmed my kids' cards were processed on April 10 and should arrive within 7-10 business days! She also explained that they're sending them out by school district, not by county, which is why some people in the same county are getting them at different times. Just sharing in case it helps others know what to expect!
Ava Martinez
did u try that claimyr thing someone mentioned? my friend used it for her medi-cal issue and said it actually worked. might be worth it if ur desperate to talk to someone
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Keisha Williams
•I used Claimyr when my renewal was messed up and it actually worked pretty well. They called me when they reached someone at the county office. Saved me hours of hold time. Definitely worth it in an emergency situation like this.
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StarSeeker
UPDATE: I wanted to let everyone know what happened. I took all your advice and it really helped! I called EBT customer service again and specifically asked for the CF-303 form. They emailed it to me and I filled it out right away. I also filed a police report online (they gave me a report number immediately). I couldn't get through to my county office by phone after trying for hours, so I used that Claimyr service someone recommended. It worked! They got me through to a actual person at the county in about 40 minutes. The worker told me they could process an emergency replacement request that would be reviewed within 48 hours because I had children in the household. I also went to the food bank this morning and they gave us enough to get by for a few days. Thank you all for your help during this nightmare!
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Miguel Ortiz
•This is excellent news! I'm so glad you were able to get through. The 48-hour review is exactly what should happen in cases with children in the household. Make sure to follow up if you don't hear anything by the end of the second business day. And great job getting to the food bank as well - that's exactly what they're there for.
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