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CalFresh benefits stuck after system migration - can't access February 2025 funds despite active status

I'm seriously about to lose it! My CalFresh EBT card didn't get loaded with February benefits after they supposedly 'upgraded' the system last week. When I finally got through to someone today after DAYS of calling, they told me my case is marked as 'confidential' and only two specific workers plus supervisors can even access it! The worker literally told me my case is active, nothing is pending or wrong, I'm approved for benefits, but they 'don't know how to give me my money' because my case didn't transfer to the new system! Meanwhile I have a hungry 6-year-old at home and empty cabinets. Has ANYONE else gotten stuck in this weird 'confidential case' limbo after the system migration? The worker couldn't even tell me when it would be fixed! I'm so beyond frustrated right now.

Just want to add - make sure you're ready with your case number, ID, and your child's information when you call. For emergency issuances, they may need to verify your identity again since they're essentially creating a workaround in the system. And don't hesitate to mention the hardship this is causing - be specific about having a child without food, empty cabinets, etc. This helps prioritize your case.

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Thank you! I'll make sure to have all my documents ready. Should I also bring up that I'm borrowing money for groceries right now? I'm wondering if mentioning that I've had to go into debt might help emphasize the urgency.

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Yes, absolutely mention that. Financial hardship due to their administrative error is definitely relevant and helps establish the urgency of your situation. Also note any upcoming bills that you're concerned about because you've had to divert money to food that should have been covered by CalFresh.

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UPDATE: I called this morning using the advice here and it WORKED! I asked specifically for a supervisor and requested a "manual override emergency issuance" due to the system migration error. They verified my identity, confirmed my case was flagged as confidential due to former foster youth status, and processed an emergency benefits issuance that should be on my card within 24 hours! The supervisor also said they're working on fixing the system migration issue for all affected cases and mine should be fully resolved by next week. THANK YOU all for the advice - it truly saved me from having to borrow more money for groceries.

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This is excellent news! So glad you got it resolved. Make sure to check your balance tomorrow to confirm the funds were actually loaded. Sometimes there can be a delay between when they say it's processed and when it actually appears.

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CalFresh and P-EBT system issues - one child 'not in system' despite qualifying, other gets benefits without missing school?

Hi everyone, I'm seriously baffled by the new P-EBT distribution this year. I called the P-EBT hotline (took 3 days to finally get through!) because my daughter Alicia hasn't received her card yet. She qualified based on all the criteria - missed 8 days of school due to illness this year, we're already on CalFresh, and her school participates in the program. But when I finally spoke to someone, they said she 'isn't in the system' and couldn't tell me why or how to fix it. Meanwhile, my son Trevor who had PERFECT attendance and didn't meet ANY of the criteria somehow IS getting a P-EBT card! I got the notification yesterday. Has anyone else experienced this bizarre situation? Are they just randomly assigning benefits? Should I keep calling or try contacting the school for verification? Our CalFresh benefits barely cover half the month as it is, and I was counting on the P-EBT to help with summer groceries.

Anyone else notice that the eligibility rules keep changing? For the first round of P-EBT in 2022 you needed like 5+ excused absences, then in 2023 it was any absences related to Covid, now in 2025 nobody seems to know what the actual criteria are. My kids' school sent home a flyer that said one thing, the website says another, and the phone reps say something completely different. And it's not like we're getting enough CalFresh to begin with in this economy...

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YES! and they never actually tell u before they decide. just randomly decide months later and ur supposed to be psychic and know if ur kids qualify ๐Ÿ™„

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You're right that the rules have changed each year. For 2025, the official criteria are: - Student must be enrolled in a school participating in free/reduced meals - Must have at least 5 excused absences OR attend a school that had at least 3 days of COVID-related closures - Family must either already receive SNAP/CalFresh OR meet income eligibility requirements But there are also some special county-specific rules this year, which is creating a lot of the confusion.

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Update: I finally got some answers! I talked to our school's nutrition services coordinator this morning, and she was super helpful. Turns out there was a data entry error where my daughter's student ID was entered incorrectly when they submitted records to the state. They're sending a correction form, but she said it might take 4-6 weeks to process. She also confirmed my son shouldn't be eligible based on attendance, so that's still a mystery. Thank you all for your suggestions and support - this community has been so helpful when navigating these confusing systems!

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Has anyone in CA received P-EBT 3.0 for children under 6? October delivery didn't happen

Hi CalFresh community! I'm a mom of two kids (ages 3 and 5) and I've been waiting for the P-EBT 3.0 benefits they announced for children under 6. Was told by my case worker that cards would be mailed out in October 2025, but we're halfway through November and I haven't received anything. My neighbor said she got hers last week, but when I called the P-EBT hotline, I just got stuck in an automated loop. Has anyone actually received their P-EBT 3.0 cards for kids under 6 yet? If yes, when did yours arrive? I'm counting on this for Thanksgiving groceries and getting worried.

My kids got theirs but I'm confused about something else - can this P-EBT be used the same as regular EBT? Like at farmers markets for the matching program?

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Good question! P-EBT works at all the same places that accept regular EBT for food purchases. However, P-EBT doesn't qualify for the Market Match program at farmers markets - that's only for regular CalFresh EBT. You can still use P-EBT at farmers markets, but you won't get the matching funds.

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Just wanted to update everyone - my cards finally came today! Both kids got separate cards, and they had different amounts ($425 for my 5-year-old and $375 for my 3-year-old). So they are definitely still sending them out. Check your mail carefully because the envelope looks like junk mail - very plain with just a PO Box return address.

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thx for update! which county r u in again? hoping mine comes soon

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I'm in Alameda County. Hope yours arrives soon!

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EBT benefits and cash aid missing after county transfer - BenefitsCal shows approved but nothing loaded

So frustrated right now! My roommate was getting CalFresh and CalWORKs in Riverside County but moved to Sacramento last month and did her county transfer paperwork. Her BenefitsCal account shows both benefits were approved and scheduled for deposit today (May 15th). But when she checked her EBT card this morning - NOTHING! No food benefits, no cash aid, nothing at all. The weird thing is she also never got her replacement benefits from when someone stole $750 from her account back in April (she filed the theft claim and everything). Has anyone dealt with missing benefits during a county transfer? Is this normal or should she be panicking? The Sacramento office just keeps her on hold forever and then disconnects!

did they actually confirm the theft claim??? cuz i had benefits stolen too and they kept saying they were investigating but nothing happened for like 2 months and i had to keep calling

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Update from my earlier comment - if she's also missing her CalWORKs benefits, this is even more serious. The county is required to process expedited CalWORKs benefits in emergency situations. She should specifically ask about "immediate need CalWORKs" which can be issued within 3 business days when there are children in the household with no resources for basic necessities. Make sure she uses these exact terms when she gets through to someone.

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Thank you again! She's making notes of all these specific terms to use. Really appreciate everyone's help. I'll update once she gets this resolved.

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CalFresh 4.0 benefits for different aged children - only receiving for my younger child?

I'm confused about the new CalFresh 4.0 benefits rollout this year. I received an additional benefit amount for my 6-year-old daughter (C) this month, but nothing extra came through for my 16-year-old (J). Are these new 4.0 benefits only for young kids? I thought it was supposed to be for all children in CalFresh households? My EBT balance shows the regular amount plus one child supplement. Did anyone else with multiple kids have this issue? Should I be calling the county to ask about missing benefits for my teenager?

I want to add some clarification: While CalFresh 4.0 benefits are limited to children under 6, there are other programs that might help with your teenager. Your 16-year-old may qualify for free school meals, and some districts have expanded after-school meal programs. Also, when calculating your regular CalFresh benefits, teenagers are actually factored in at a higher rate than younger children because of their increased nutritional needs. So while there's no special supplement labeled specifically for teens, their higher food requirements are considered in your total household benefit calculation.

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That's good to know about the calculation! J does get free lunch at school which definitely helps. Are there any summer programs when school is out? That's when our food costs go way up.

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Wait I'm confused are these 4.0 benefits automatic? I have a 4 year old and didn't notice any extra on my EBT this month...should I be calling somebody? How much extra is it supposed to be?

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Yes, the CalFresh 4.0 supplement should be automatic - it's approximately $43 per eligible child under 6 per month. If you're not seeing it on your EBT, it's worth calling your county office. Sometimes there are implementation delays or system issues that need to be addressed. Make sure to check your balance detail rather than just the total, as it might not be clearly labeled as a separate line item.

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